Sarai was so kind, courteous and professional. She took her time to help me and never made me feel like she was trying to rush me off the phone, which I greatly appreciated.
Reply from Lupe Orozco - State Farm Insurance Agent business4 Mar 2026
We are grateful for your 5-star review, Lindsay! Thanks for taking a moment to share your positive rating of State Farm Agent Lupe Orozco’s Team here in Houston .
I’ve been with State Farm for over 35 years and have always had a very positive experience. Their agents are always very responsive and helpful. Highly recommend this company!
Reply from Lupe Orozco - State Farm Insurance Agent business4 Feb 2026
Thank you for taking the time to leave such a great review, andrea. We strive for excellence in all things insurance and are grateful for your positive feedback.
I just got off the phone with Andrei who gave me the best experience of customer service ever! Getting quotes over the phone are quiet nerve wracking for me because it's all number talk and speed running to the quote, but Andrei took his time explaining to me what every policy was for and how they work. Many of them I didn't know what they were for until today. He answered many of my questions with a calm and professional manner. I am extremely pleased with today's experience.
Reply from Lupe Orozco - State Farm Insurance Agent business4 Jan 2026
Thank you so much for sharing your detailed and positive experience! We're thrilled to hear that Andrei provided you with such attentive and clear customer service, making the process comfortable and informative for you. We’ll be sure to pass along your kind words to him. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
Estefania is an amazing insurance agent! She’s professional, knowledgeable, and truly cares about finding the best coverage for your needs. She took the time to explain every detail clearly and made the whole process easy and stress-free. I really appreciate her honesty and excellent customer service. Highly recommend her to anyone looking for reliable insurance help!
Reply from Lupe Orozco - State Farm Insurance Agent business4 Jan 2026
Thank you for your wonderful review! We're so glad to hear that Estefania provided you with professional, knowledgeable, and caring service. It’s great to know she made the process easy and stress-free for you. We appreciate your recommendation and kind words, and we’ll be sure to share this with Estefania!
Working with Estefania has been a pleasure she’s really patient and listens to your every concern. She made sure to take her time explaining anything I had doubts on. If you feel that you don’t know anything about insurance definitely go to her, she’ll help you find the right plan for exactly what you’re looking for!
Reply from Lupe Orozco - State Farm Insurance Agent business4 Nov 2025
Thank you so much for sharing your positive experience with Estefania! We're thrilled to hear that her patience and attentiveness made a difference for you. Helping our customers feel confident and informed about their insurance choices is our top priority, and Estefania is fantastic at doing just that. We truly appreciate your recommendation and look forward to assisting you again whenever you need!
Everyone in that office is super friendly! As soon as I came in I was greeted with a smile and offered a beverage. I worked with Estefania to get some quotes for auto and she then also gave me more information regarding life insurance. I had no prior knowledge in life insurance but she made it very easy to understand and educated me on the benefits. She was a delight to speak with! Highly recommend this office!
My experience was excellent!! My agent was Estefania she was excellent and very professional. She makes sure her customers feel welcomed and answers all question one might have. She goes above and beyond and her customer service is one of the best if not the best I’ve had in a while. If you guys need anything don’t hesitate to reach out and ask for Estefania she will definitely take care of you.
I just want to thank Andrei at State Farm for helping me in obtaining my Home and Auto Insurance Policies. He was very helpful, knowledgeable and attentive to all of my questions. His customer service, in my opinion is top-tier. 💯 Thank you Andrei!
I had an excellent experience working with Estefania at State Farm. She was incredibly helpful, patient, and knowledgeable. She took the time to explain all my options clearly and made sure I understood everything before making a decision. It’s rare to find someone who genuinely cares about their clients the way she does. Highly recommend her to anyone looking for trustworthy and professional service!
Reply from Lupe Orozco - State Farm Insurance Agent business4 Nov 2025
I just wanted to say how great Genesis was in helping me get my policy reinstated. I didn’t even realize it had lapsed due to a payment issue, but she called me, explained everything clearly, and walked me through the process to get it all sorted out. She was super patient, kind, and easy to talk to, which made the whole thing way less stressful. Really appreciate her taking the time to help and making sure everything got handled right. Thanks again Genesis!
