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JB
Joy BackhouseLocal Guide
15 Oct 2023
I phoned Memorial Hermann’s Customer Service for assistance in finding an Open MRI and I was told by the representative who answered my call, that Memorial Hermann doesn’t have an Open MRI any longer (pathetic customer service), and here it is at Memorial Hermann Surgical Hospital at First Colony! This is definitely a hidden gem! Everything was first rate, from check in, minimal wait time, and the MRI itself. All the staff were very helpful and friendly, and the two Technicians who assisted made sure I was comfortable before starting the procedure, and I really appreciated the headphones together with my own choice of music! The hospital itself was spotless, and there’s also a small cafe in the hospital, which my husband appreciated as he could get himself a bite to eat and a coffee. I highly recommend this facility to anyone who is needing an Open MRI. You won’t be disappointed!
They called and offered me an earlier appointment. The Admisions staff were very helpful. The 2 Techs were very informative. They made sure that I was perfectly comfortable on the table. Brought 2 very warm blankets and tucked me in very comfortably. Which I greatly appreciated. I will admit this was the most comfortable MRI I have ever had.
Went there for 2 MRI's. They ask you to be there 45 minutes before the scheduled appointment time, which, it turns out is to give you time to fill out a huge amount of paperwork. I had completed it beforehand but was lucky to get in a bit earlier than the scheduled time. The two MRI technicians were very professional and I give them 5 stars for their performance. Everything went smoothly from my initial check-in (polite staff) until we were done and I was out of there earlier than I expected.
The MRI Technician Stephanie and her assistant were absolutely fabulous
They explained everything and checked on me multiple times throughout the procedure.
All they did made it a much better experience that I had expected.
Today was one of the most satisfying experiences I've had in a medical facility. Everyone was very good, but as usual there is one person that really stands out. Stephanie was outstanding !!!! Thank you Stephanie for taking me in your most gentle hands and making my MRI great. Your soothing and reassuring words really did the trick and really made me relax. Thanks again Stephanie. And to everyone else I dealt with and Stephanie too, TOP OF THE MARK. I'll definitely be back if and when required. Thanks again.
My 8month old daughter had surgery this morning and I must say this was by far the best patient experience I have had. This is coming from a mother with an older child who has had multiple surgeries (this is the first surgery at this facility), and I myself am a nurse, so I have plenty of experiences to compare it to. I was extremely impressed with the compassion, care, and knowledge all the staff had. All questions we had were answered and any nerves I had were put to ease by the anesthesiologists, and I trusted that my daughter was in safe hands. Thank you all again for everything you do.
I'm not someone who leaves reviews often, but I had to write about this hospital and its staff. They are simply amazing! Right from my pre op appointment to the actual surgery, everyone I interacted with was simply great! My surgery went great and I was incredibly moved by the nurses kindness and compassion. The anesthesiologists were so kind, not that they have to be, but I greatly appreciate that they went out of their way to calm my nerves.
I was treated with so much respect even after coming out of the surgery. The nurses who helped me in the recovery room, THANK YOU. You guys deserve all things wonderful. So very reassuring and gentle! Honestly you guys are heroes to patients like us!
The hospital itself is well maintained and exceptionally clean. Not that I would like anymore surgeries in the future, but god forbid I need one, I'll definitely only choose this place!
I had an MRI today and my experience was Excellent. The facility was very clean. Every encounter with the staff was friendly and professional. Stephanie was the one who did my procedure and she was Exceptional! I would highly recommend this location to friends and family.
Oh thank you, your facility was just a great experience from all your staff. The young lady that lead me and did the MRI was such a lovely young lady. She handled me and the equipment to a T she very energetic happy joyful person. She was so gentle with me and she was such a delightful person. Thank you for the care and treatment from the checking in and through the MRI.
Stephanie and John were my technicians for an MRI I had there. John, couldn't have been more kind, knowledgeable and helpful. Stephanie was great also - kind, compassionate and knowledgeable. As a physicist I had some questions of interest and they were able to answer them all. Once ready (IV, gown, etc), the MRI procedure was over in 20 minutes. So, they were very efficient. Thanks again for a pleasant experience.
