Rosita M Milburn Local Guide
19 Jul 2024
The employee n service Natalie was Superb. The manager Daryl was not friendly. Technician w white Volvo extremely professional. Vehicle towed there broken still broken and I was charged $1300 and the vehicle is worse now then it was upon delivery. I am in Texas City and trusted them to repair the key Fob issue. The only thing they gave me was an estimate of 14k repair work and who took my gas cap and burnt the area above my cap. I have a photo for proof. This has cost me plus the vehicle is worse now which surprises me. Now I am posting the photo of the burn since I saw it after 7pm Thursday the 18th. Just because I thought they were reputable I trusted them to repair my Jaguar. I'm always reading reviews this time I'm n great despair with this horrible situation. Needless to say I have all notes all correspondence and the receipt where I paid them yesterday Thursday 7/18/24 Abt 5:30 pm. Today I will b calling the man Daryl first and see where that leads me. Number one all he did is stared never spoke never showed any professionalism towards me. I'm so very disappointed I don't know where to begin my Drama. No stars from me at all. Ppl say customer service only the Employee Natalie was professional from day one to the End. This has been and is from a Retired Woman. Fixed income yet towed $300 and then the $1300. The burn by the gas cap I wonder what the heck did the service Tech do and why they never told me. This is a permanent burnt mark above my gas tank. They did not tell me Abt this or I would have talked immediately to the Service Manager. Nevertheless, let the owner beware!! Hope this does not happen to anyone else. SMH ~ looks like a real robbery to me unfortunately. Only 1 star because I couldn't post my story without at least 1 star. No gas cap and burnt C'mon be fair to this consumer man what kinda world do we live in? SMH!!
Rosita, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (844) 894-5463 so we can understand your situation better in order to try and turn your experience around.<br>Thank you,<br>Jaguar Southwest Houston Certified Pre-Owned & Service