Monument Chevrolet

RK

Reshma Khan

25 Aug 2026

I strongly recommend staying away from this dealership, especially Jose Lemus, jeff, and austin, based on the way my son and our family were treated. My son found a Corvette he genuinely loved and was ready to purchase. On Friday, he left a $2,000 non-refundable deposit, signed paperwork, and we began working with the bank to complete the financing. On Monday morning, I immediately went to the bank to move everything forward. The dealership also contacted my son asking if he was still coming, and he repeatedly said yes. Despite this, we were suddenly told another customer was looking at the Corvette, and shortly afterward, the car was sold. It was extremely frustrating because my son had already put down $2,000, signed paperwork, and clearly communicated that we were proceeding with the purchase.

It honestly felt like once another customer came with more money, our deposit, paperwork, and previous communication meant nothing. If the vehicle was never going to be held for us, that should have been clearly explained from the beginning. As a mother, I was especially disappointed with Jeff, who appeared to be one of the main people in charge. His communication with us left us feeling misled and completely unable to trust what we were being told. My son is 20, and I also felt that he was not taken seriously because of his age, despite being a serious buyer with his family actively involved. Based on our experience, I would not recommend this dealership. Be extremely careful before leaving a deposit and make sure you know exactly what your paperwork and money actually guarantee.

MM

Matthew Massey Jr Local Guide

25 Jul 2026

Was upfront that I was looking for a specific truck; they had it on the lot. I told them is be providing a bank draft to cover the cost. They took away all incentives due to me"financing" the vehicle, which would'vebeen paid for in full, even though the incentives are valid unless you finance through them. BS practice to ensure higher profits. I bought from Chastang Ford instead; they were upfront and honest they whole time.

Sales lady was great.

RB

Ryan Brumley Local Guide

23 Jul 2026

Got an appointment on a Thursday morning to get my truck’s AC fixed, but they didn’t even check for the problem until late Friday. It just sat in the queue and didn’t get fixed until the next Wednesday—like, a full week for something that should’ve taken half a day. What a waste of time.
This service was covered under warranty, and my out-of-pocket deductible is $100.00. However, I was informed that the total cost would be approximately $300.00. Upon contacting the warranty provider, I inquired about the discrepancy. They clarified that the warranty would not cover the full labor charges, as they classified the work as a two-hour job, while the dealership estimated it would take four hours to complete.

FT

frank trevino Local Guide

3 Jul 2026

Would give 0 if I could. I had an appointment for an alignment at 3:45pm. Didn't leave out of here til 6:45. For an alignment!! Why schedule an appointment if its going to take hours for a alignment. Would never come back for services again. I also overhear that they lost a lady's keys.That went in for a 30 minute service. She didn't leave out of there until more than an hour later. Extremely unprofessional.

AC

Amy Carson

18 Jun 2026

I am extremely disappointed with my experience at Monument Chevrolet. I purchased a 2018 Cadillac Escalade from them just four months ago, and since then I have discovered several major issues that should never be present on a vehicle sold by a dealership.
The paint on the hood is already peeling off in large sheets, the front struts have failed, the front sway bar links need replacement, and the driver’s side engine mount is bad. These are significant problems that have resulted in unexpected repair costs shortly after purchase.
What has been even more frustrating than the vehicle issues is the lack of customer service and accountability. Rather than standing behind the vehicle they sold, I have been met with poor communication and little willingness to help resolve the situation.
When customers spend thousands of dollars on a vehicle from a dealership, they expect honesty, quality, and support after the sale. Unfortunately, my experience with Monument Chevrolet has been the complete opposite.
I would strongly encourage potential buyers to have any vehicle thoroughly inspected by an independent mechanic before purchasing and to carefully review any warranties or service contracts. Based on my experience, I cannot recommend Monument Chevrolet. Yes, I did purchase extended warranty but however the struts and paint job are not covered. Awful experience all around.

OR

Oralia Reyes Local Guide

8 Apr 2026

Repair services has had our vehicle this April 2nd ,2026 and still today has not reached out even with repeat calls to them about the engine light on which was the only reason we brought it to them. I have never had problems with repair service before like before but its been 4 days with no updates about the truck but one video which has nothing to do with engine light on. We came on for years maybe with not this vehicle we have never been treated this way.