My son Bryce and I were transported from Beaumont Texas to Nexus Hospital on December 21st 2023 due to a Serious Back injury from a 4 wheeler accident 😢 my son at the time was 15 and very down and we didn't know what expect .... But upon our arrival the staff was very helpful and polite... They accommodate our needs.a Bed was place in his Room 👍 So I could stay full time until his recovery on January 3rd 2024... .The Doctor's and Nurses and physical therapy Staff are Amazing very attentive and Nice ... The administrative coordinator Ms.Dionne C. was a God -send ... Any complaint anything we needed She jumped on top of it and she got it taken care of....
I had sent her pictures of a situation that was going on with the food from the kitchen... once she received this information ... she brought the Head dietary technician of the kitchen into my son's room and we discussed problems and then it was fixed immediately.... Any concerns that I had she got on top of it...
I text her last week and I needed a Doctor's excuse for my son.She even went as for as getting in touch with the medical staff.That treated him and email me a Doctors excuse he needed for School .... I recommend this specialty hospital to anyone with Children with a Serious injuries They are professional and family oriented there's not too many places in texas that treat children and I would highly recommend this facility. GOD 🙌 Bless....... ALTHEA Martin 😀😀
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C HLocal Guide
1 Feb 2019
My mother was here from November 2017 to January 2018. Nexus is not perfect, but if you have been to as many places like this you will know that none of them are. With that in mind, I figured I would give a few positives and negatives from our experience with Nexus.
+ Food was well above average compared to most hospitals/ facilities I have been to.
+ Location to highway was very convenient.
+ Their relationship with Healthsouth next door facilitated easy transfer when my mother got to that point of her recovery.
- Lighting. All the lighting in the rooms being fluorescent gives the rooms a very cold feeling and makes them seem even smaller than they are.
- My mother is bed ridden and has very low continence, at first they refused to give her diapers until a Dr. requested them. This process had to be repeated several times when the previous request would expire.
- Overall aesthetic. The whole building comes off as mechanical and uninviting. I know it sounds like a nit-picky thing but when you are dealing with being somewhere that you would rather not be, you just sometimes wish it was more welcoming.
Overall Nexus is slightly better than most of the places we have been along Mom's road to recovery, but there is plenty of room for it to improve!
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Farida Baliwala
24 Jul 2017
My mom was in this facility. I found that staff and management had really cooperated with us and always tried to help us in this difficult time.
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