SHARKS COLLISION CENTER HOUSTON

AS

Alejandro Sanchez Local Guide

14 Jun 2026

I had a very disappointing experience with Shark Collision Center. They kept my Sprinter van for an additional two weeks due to what appeared to be poor planning and lack of organization. Throughout the process, I felt that customer service was not a priority. Their focus seemed to be on collecting insurance payments rather than keeping customers informed or getting vehicles repaired in a timely manner.
To make matters worse, when they finally returned my van, it had a coolant system leak and several hoses had been connected incorrectly. As a result, I lost another two days of work while those issues were diagnosed and repaired.
A collision repair shop should return a vehicle in safe, proper working condition, especially after an extended delay. Unfortunately, the lack of planning, poor communication, and quality control issues caused significant downtime and frustration. I would not recommend Shark Collision Center based on my experience.

JA

joanne arvelaez pascucci Local Guide

2 Jun 2026

Extremely disappointed with the service at Sharks Collision Center in Houston. Their lack of reliability and terrible customer service caused major damage to my business. They kept my mobile grooming van for an entire month, leaving me unable to work and causing significant financial losses.

There was zero empathy for the impact this had on my business, my clients, and my income. Communication was poor, updates were inconsistent, and I constantly had to chase them for information. A business vehicle is not just a car — it is our livelihood — and they showed no sense of urgency or professionalism.

I would not recommend this shop to anyone who depends on their vehicle for work.

ME

Michael Ekpeti

31 Mar 2026

This place having 4 stars is mind boggling. No one here gives out an exact or correct time when my services will be done. The owner, i guess thats who he was, made me pay $50 cash up front before he starts, which is reasonable for a hole in the wall shop. However he did not give me a reciept, but told me my rim will be done early Monday morning after dropping it off Thursday afternoon. He also said he was going to do everything himself as far as fixing the rim and shining it. Come 4 pm Monday, i call the store, and a young lady whom was not there when the service was asked for on thursday answers and tells me it will be ready Tuesday. Fun fact: HE DOESNT FIX IT HIMSELF. He sends it out to a third party for them to send back. How come i wasnt told that on monday when it was supposed to be done? Now comes tuesday, TODAY, i go to the shop after they sent me a text confirmation that pickup will be ready between 4-6 pm. Made it just in time at 5:55 pm and only one kid is working, whom doesnt speak english, has to call his boss for his boss to tell me it wont be ready until TOMORROW! There was a delay on the third party's delivery. Again no text or email confirmation. So much time was wasted without anything being done. Very aggravated and they will not get a cent from me again.