Angela Chaney REALTOR® - (936)443-4077 Local Guide
15 Nov 2023
Called in to book an appointment 3 times. The 1st 2 times I could not get anyone on the phone. The system insisted I text to set up an appointment, but the text are not prompt, they are sparatic, so I just kept calling. 3rd time I called I got to speak to someone who booked the appointment. I arrived at my appointment time & was told my rep was on his lunch break, & I had to wait for him to come back, when I asked how long the lady said I don't know, just sit in there & wait. I was a bit frustrated at this point & went to go speak to someone at what looked like a checkout counter & he was watching something on his phone with his earbuds in & didn't lookup or acknowledge me standing right in front of him at his counter waiving at him, so I went further down to next parts counter & that guy was friendly & said anyone could help me. So I went & found someone else & they got me checked in. The next day when I called to check on my vehicle, I couldn't get a hold of anyone. So I text the system, my rep later admitted that there was confusion with my ticket & he wasn't aware of it until late in the day, & there was no way it would be done that day. Was having issues getting quotes on the services they were recommending. I did LOVE the video their mechanic sent showing the things he recommended! My husband ended up driving up there to finally speak with someone, which he said he had trouble finding anyone to help too. He was glad he went because 2 of the services they were recommending had just been completed on the last time we brought the vehicle in, and was in the service history, which they had not checked. The rep offered to wash & detail car for all the chaos. That was nice! And he apologized to me when I picked the vehicle up confessing that they were very understaffed right now. My hope is to have a better experience next time.