My account is being given for collections. I am being torched to pay the bills. No humanity, hospital has collected thousands of dollars from insurance company abd still need me to pay hospital bills.
Reply from Texas Children's Med Center (Level I) business4 Oct 2022
Hello Santosh, we are sorry to hear about your trouble with billing. Please feel free to reach out to our Family Advocacy team at 832-824-1919 or our Billing Office at 832-824-2300. Thank you.
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DL
Diana Liang
31 Dec 2021
I was at the Allergy and Immunology clinic at TCH today for my son’s allergy shot appointment. They were running behind as usual, but I am used to that now. Issue today is that I forgot to bring the Epi pen that is needed to get the allergy shot but I live very close by and had someone bring it to the clinic within 15 minutes. They still refused to give my son the allergy shot today because they needed to go home by 3pm. Even with 15 minutes delay, there was plenty of time for him to get the shot and for them to go home by 3pm. Also they were running behind as usual, so those 15 minutes made no difference in their workflow. I am very upset that this appointment was rescheduled because the clinic did not have the vial prepared on the day our appointment was initially scheduled for. And now my son’s treatment is delayed once again because everyone wanted their bags packed by 2:25pm to leave right at 3pm. On top of it, the nurse who was refusing treatment today was extremely rude. I could see her body shaking in anger that I wasn’t letting her pack her bags at 2:25 when her shift is over at 3pm. I’ve already called another allergy clinic nearby to get my son’s care elsewhere.
Reply from Texas Children's Med Center (Level I) business4 Oct 2022
We are very sorry to hear about your experience and frustration, Diana. We hope you will contact our Family Advocacy department at 832-824-1919 to discuss your visit and concerns further. Thank you.
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VA
VaneLocal Guide
25 Oct 2021
14th floor, Oncology, worst wait time I’ve ever had to wait. My chart says 11:25, then the front desk tells me my actual appointment is 12….. now here it is 12:31 and I’ve been here since 11. I’m going to need the scheduling department to get it together or for them to not over book or something. Especially that there’s absolutely no tvs to keep the kids entertained….. it’s a freaking childrens hospital and they don’t even have a childrens play area
Reply from Texas Children's Med Center (Level I) business4 Oct 2022
Hello Vanessa, thank you for sharing your frustration. We have passed your review along to our Family Advocacy team and hope you will contact them to discuss your experience further. They can be reached at 832-824-1919.
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JN
John NolanLocal Guide
12 Oct 2021
Appointment at 1245, saw doct at 2 pm. Nurse didn't seem to care, said nothing. They only allow 1 adult in hospital, so the other waits and waits outside. Do you think others time is important also? And you still get to pay acrazy price to be walked over.
Reply from Texas Children's Med Center (Level I) business4 Oct 2022
We are very sorry to hear about your frustrating visit, John, and hope you will contact our Family Advocacy department at 832-824-1919 to share any additional concerns you have. Thank you.
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GS
Gordon Schneider
18 May 2021
Allowing only one parent to attend an appointment with their child, when both parents have received the COVID vaccine, is irresponsible and ridiculous.
Reply from Texas Children's Med Center (Level I) business4 Oct 2021
Hello Gordon, thank you for your review. We are sorry for any inconvenience the policies that are currently in place caused you and your family. Please feel free to contact our Family Advocacy department at 832-824-1919 to discuss your concerns further.
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EL
ElhamLocal Guide
12 Feb 2021
It is so sad that a doctor refused to see my 10 year old daughter who just had an eye surgery because of these COVID-19 policies no more than a parent per patient. What about single Moms who have children where should they leave them? At least when you did these stupid policies consider the patient and their families situations too.
Reply from Texas Children's Med Center (Level I) business4 Oct 2021
Hello Elham, thank you for your comments. We understand that the current visitation policies are difficult for families. Please contact our Family Advocacy department to share any additional concerns you have. They can be reached at 832-824-1919.
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JC
Jessica CarverLocal Guide
9 Dec 2019
I find it very unfortunate that Mike Wallace isn’t available to hear feed back from his patients.
He has no phone numbers or emails available for the PEOPLE!
Reply from Texas Children's Med Center (Level I) business4 Oct 2020
Hello Jessica, Thank you for sharing your concerns. We will pass your review along to our Family Advocacy department and encourage you to contact them at 832-824-1919.
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JA
Jesica Almazan
26 Jul 2019
Great service with assistants n Drs however the front desk lady Shantall is very very rude is not the first time I’ve had a problem with her she doesn’t care if your baby is running high fevers of 103. She will still make u go 3 days after !!! I have complain about her several times and she still acts the same way !!! I can’t believe her !!!
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JR
Joe RodriguezLocal Guide
9 Apr 2019
My daughter who has life threatening illness had to see a gynecologist here. We are over 300 miles away from home. Been traveling up here for past 7 yrs @,TCH. Never had we had such horrible contact or wait over an hour to be seen. We'll never return and tell everyone about our experience
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DR
Darneisha RidgwayLocal Guide
26 Feb 2018
I called to set an appointment for my daughter and the lady was rude. Zully works to schedule your appointment she was rude and not professional at all. Zully has no filter, but she does state her opinion which she should just be doing her job. I was so umcomfortable with her and making the appointment it was unrealistic. I've never felt like this when making appointments. I would appreciate if this problem is fixed. Thanks
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