Texas Children's Med Center (Level I)

LO

loganisgreat Local Guide

20 Jul 2023

Overrated medical facility. They're the best only because they have better technology. Same as most hospitals in every other sense. Basic appointments take months to schedule, and they will schedule as many as possible. Sad.

RK

Reggie Kerr Local Guide

20 Jun 2023

My son had a hearing test with Dr Sagarang. Because we are on a high deductible health plan, I verified the cost for the visit compared to other providers, and was quoted an amount inline with other practices. I paid for the visit on arrival and my son received quality care from the audiologist.

A month after the visit, I received an additional bill, claiming the cost of the visit was no longer the agreed upon amount, but had DOUBLED. I was never made aware that any tests were being performed outside of the standard tests, and was never told of any additional charges.

Update:
After the initial billing issues, Texas Children's reached out to me and corrected the issue. Because the service was excellent for my child, and my billing issue was taken seriously and acted on professionally, I updated the review to 5 stars.

ET

Emo Taylor Local Guide

25 Apr 2023

I'm not coming back to this off

VP

Valerie Pulido Local Guide

31 Mar 2023

Had blood work done for the first time here. Maria was amazing was my son. Highly recommend her

AG

Andrew Gust Local Guide

10 Feb 2023

I'm not impressed. Everyone talks up Texas children's, but I think it may be over hyped. My wife and I were treated like what felt like inmates instead of guests and parents. They never informed us of anything such as parking, food and beverages for my wife and son or any patient care outside of the operation itself.

Security staff was extremely rude, I felt like we were in a jail more than in a caring environment. My wife felt as if she couldn't even leave the room without being questioned by security. She left the room to get a drink, leaving her wallet in the room with our son. Upon returning from down the hallway security asked for her license which was in the room. Instead, they forced her to stand in front of a wall and take her picture "for records". Whenever my son received his food, it was ice cold. I would've expected way more than this.

JK

JOCABED KARKARE Local Guide

13 Dec 2022

Brought my sick kid and waited 6 hours to be admitted to the emergency room and two hrs in the room to be seen by a doctor . Terrible service please look for a better place to get treatment .

AO

alyssa oballe

30 Sep 2022

The orthopedic team here is AMAZING!! the whole floor team from top to bottom gave us the highest level of care when we needed it most!! P.A Kevin Moore and his team went above and beyond! I would highly recommend them over and over again!!

AN

Ann Nix Local Guide

29 Aug 2022

When one of my grandsons underwent over 20 hours of surgery over multiple weeks to remove a tumor in his face and neck at Texas Children's Hospital, the hospital did everything it could to make life easier for us, his parents and his siblings, while keeping him safe. As an urgent patient at Texas Children's Hospital, my grandson had virtually no wait time for appointments and surgery. His first appointment was within 14 hours after his tumor was discovered in Nacogdoches, Texas. In four weeks, he saw multiple specialists multiple times, was operated on during a holiday weekend, was operated on in the middle of the week, and was never kept waiting for life-saving care. The doctors, at Texas Children's Hospital, saved his life. The hospital is clean and well-maintained. Valet parking is validated (free) on surgery days. On other days, valet parking was $13. During surgery, there are lounges where the family can get free coffee, tea, and snacks. There is a Ronald McDonald House on site, for discount lodging. Recommended! (Note: My grandson rotated through three separate buildings at Texas Children's Hospital, but all are connected into one huge medical complex).

Update: My grandson Eedan is at Wallace Tower, for a follow-up appointment at Ophthalmology. As usual, the staff was fantastic, and the building was clean.

Update: I am at the Wallace Tower again this morning, with two grandchildren for two appointments. The line for the COVID screening questions, to be told "no weapons in the building", to get masks and to get wristbands are extremely long and unnecessary. It's frustrating to wait in line with people who 99.9-percent of the time never wear masks and who wouldn't report any COVID symptoms or weapons on their person, which would keep them from getting necessary medical care, to enter the building. If Texas Children's Hospital insists on throwing up this additional barrier to prompt medical care, they need to have more than two people processing patients and their families when the line wraps around the lobby.

Note: If you are not the parent or legal guardian of a minor, Texas Children's Hospital now requires a separate dated note, from a parent or legal guardian, for every appointment, whether or not the original note says that it's in effect until revoked.

CA

Corey and Lauren Hendricks

31 Jul 2022

We scheduled here for an audiology appointment. This was our 2nd time getting a test done.
1. We were told to schedule here versus the Katy location since they are “supposed” to do hearing test and ABR testing same day if needed. THIS WAS NOT TRUE.
2. We spent over and hour driving here. 20 min to park and get into the office even with vallet parking. Our appointment lasted not even a full 5 MINUTES. FOR A HEARING TEST.
3. We are mentioned to “DR” Nancy K Schwartz our child was autistic and ABA therapy and warned her the sound box hearing test may not be helpful as he may not be able to handle or do it. We went into the sound box she “tried” different methods then ended the test abruptly. Without fully giving our child the time to adjust to a different setting than normal. She then proceeded to make comments regarding my child’s behavior and crying. WHICH IS SHOCKING DUE TO WORKING ST A CHILDREN HOSPITAL.
4. We suggested other things we could do we knew would help and she gave him no chance at all. AGAIN WORKING AS A CHILDREN DOCTOR NO COMPASSION OR PATIENCE WAS IN ANY INCH OF HER MOODY BODY.
5. She walked us out to the check out with us and said okay thank you and wait here. THE CHECK OUT HAD NO CLUE WHAT WE NEEDED WE STOOD AT CHECK OUT LONGER THAN THE APPOINTMENT TO BE TOLD SOMEONE WILL CALL US NEXT WEEK.

Again this is a childrens hospital and I would expect the dr.s to have more professional skills, compassion, and patience. Not all children walk in do the test and understand. My child is Autistic. I would say these things even if he was not. Her behavior and manners as a DR. We’re unacceptable. Her attitude and energy were bad it’s almost as if he could feel it. She should not be working in any pediatric facility. Let alone be a DR. I would not want to see this woman even as an adult. It was all around the worse 5 min at a dr or hospital. Again 5 MIN. I will NOT be going back here or recommend this place to anyone. After this appointment I have decided no longer to use any Texas Children’s. I have taken my appointment survey and made all this comments. As well has a review under her name, google, yelp and whatever other pages I can find in hopes to help other families before making an appointment with this horrible so called DR.