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Franklin Rolando Perez Local Guide
25 Jul 2026
Not even one star came all the way from south Houston just for the seller not to even be available had another guy with horrible attitude I hate this place and will never understand how these people even operate!! Hate them !! Do not go!!
Darrion
2 Apr 2026
Would not recommend anybody coming to this car dealership at all. Car was having problems from the moment it was picked it up, didn’t have a spare or airbag, the car wasn’t cleaned. Had a flat tire the day it was driven off the lot.The only explanation KJ Johnson could give is you should have brought it back when we was assured they spent days getting the car ready. I tried to bring it in to get it looked at and was given the run around for 4 days by KJ Johnson. If you do decide to come to this dealership i recommend not doing any business with KJ Johnson he’s a shady guy and do not fulfill any of his promises or responsibilities he tries to put it all on the customer when he’s the one being incompetent. KJ Johnson also dodge your calls unless it’s time for him to collect money then he will blow your phone all day, but if you need help he won’t answer the phone.
Darrion,<br><br>We take all customer feedback seriously and appreciate you bringing your concerns to our attention. Our goal is always to provide a transparent and positive experience for every customer.<br><br>We would like to clarify a few points to ensure accurate information. The vehicle purchased, a 2016 Mercedes-Benz C450 AMG, is designed by the manufacturer without a spare tire and instead comes equipped with an air pump/inflation kit. At no point were airbags missing from the vehicle, as stated in the review. We were recently made aware that the air pump was not present, and we had already committed to ordering that item for you.<br><br>Regarding the flat tire, this concern was not reported to our management team at the time of delivery or shortly thereafter. We were first notified approximately three weeks after the purchase, which limited our ability to address the issue immediately.<br><br>As for the vehicle’s condition, we strive to have every vehicle fully detailed prior to delivery. In certain situations, such as late-evening deliveries or inclement weather, detailing may be delayed. If this was the case, we would have been more than happy to schedule a follow-up detail at your convenience.<br><br>We also want to address the communication concerns mentioned. Providing timely and professional service is extremely important to us, and we take this feedback seriously. This matter is being reviewed internally to ensure we continue improving our customer experience.<br><br>At this time, we remain committed to resolving any outstanding concerns. Please contact our dealership directly at 281-888-9300 and ask to speak with a manager so we can assist you promptly.<br><br>Sincerely,<br><br>TSW Team
