AutoNation Ford Katy

LH

Loveearl Hodge

27 Jul 2026

They were very eager to return call and text until the deal was done. I have messaged Justin my salesperson several times and gotten no response. So I don’t stop there I message the sales manager Manny with no response or answers other than I’ll call you Thursday, I’m busy. That was over 2 weeks ago. He did call from a number that when I called back said it was a sports complex. My iPad holders on the back of my captain chair headrest broke the very first day and the charging port on back of driver seat is crooked. Paid $80K for a vehicle to break first day with zero customer service. They also took my floor mats out of the Tremor Ford Expedition that I purchased! They put my old expedition rubber mats in but should have left the carpet ones that come with the vehicle. I also have not received any points in my ford app for the purchase. I have ask both the salesman and the sales manager about it and neither have responded. I also ask about my WiFi on vehicle with no response so I googled that and figured it out on my own. Also, what they told me they would give me for my trade was $3K lower than their quote. The only thing my trade needed was tires they said. I have had to contact Bill Fick Ford in Huntsville to see if they can fix my iPad holders and charging station on the seat headrest. I’ve purchased 10 vehicles from Bill Fick and I have to say even though I saved $2K total the customer service is horrible from Auto Nation Ford! Yes, I’ve given both the salesman and the manager a chance to make things right before leaving this review but they continue to ignore me. I’m back, and even more upset! They are still lying to me and have zero answers a month out. It gets better! They did not send the amount they charged me for my trade in difference to Ford. The contract shows they are sending $47,796.18 to ford for my payoff. They did not. Instead they only sent $46,596.64 a difference of $1,199.54 and NOONE WANTS TO TAKE THE BLAME! Manny Gomez says he didn’t take my money and while he was not the finance guy he was the one running the numbers and whom I explained that I had made a payment on my trade that had not posted. He brought me something showing the trade balance and told me they would send that amount and ford would refund if over payment. Surprise NO they did not send that amount and they owe me $1,199.54. He has told one untruth after another and I have all the documentation. As much as I wanted this to be a good experience with future transactions I now know that I will NEVER BUY FROM AUTO NATION FORD IN KATY, TX AGAIN! Jared the GM of sales called me this evening and assured me he is working on everything. So I will give him the benefit of doubt and trust that he is doing what he says he will do.