Eric's Car Care - Med Center

PI

Pitbullnaskirt

25 Aug 2026

Update: o my goodness, guys. The owner, Mr. Brian just called to make the terrible experience that I had today RIGHT! He apologized and will be comping my next oil change. He’s the sweetest! I really do appreciate the time and effort that he made today. Other businesses could definitely learn from him! Thanks again, Brian. You are appreciated!❤️I made an appointment last week. Went today early to only find out that they had to order my filter. This was my second time at this location. Last week when I made the appointment, I asked was I going to be charged the same price as I was charged in my initial visit, which was $64 and some change. So the guy told me that he will give me the same price as last time. Well, y’all can proly already guess that, that’s NOT wat happened. The lady at the front desk must be a Gemini, bc she wasn’t as friendly as the first time. And if you know me, you know I hate fake ppl. First, she told me that she’d hv to order my filter. And it would take about 45 mins. Then she said that the crew was in a meeting and wouldn’t get out until 1, which was also my appt time. Let me just say that I put today’s appt on my schedule bc it was convenient. Now, with all this new info that no one cared to make privy to me, it wasn’t going to be a good experience like last time. I had decided to wait. But then the Gemini lady told me that the dude who made my appt put that he would give me a $15 discount, and with that discount, my charge was $82. Hellz naw!! That’s not what the guy told me over the phone. We specifically used the number $64. So, the lady thought I didn’t believe her. I did, it was just that the dude did not keep his word. I’m BIG on people keeping their word. I told her I didn’t like surprises like that and I told her we would go. So we did! Gemini didn’t apologize, nor did she try to fix it! I’ll NEVA go back!! I wasted my time, and gas. I’ve been getting tried lately. I think God is proud, bc I haven’t crashed out! But I’m still no punk. I’m matching people’s energy! Fam, hold ppl accountable! And when these businesses act like they don’t have competition. LETTEM KNOW!!

FS

Family Skyberg Local Guide

3 Aug 2026

I had a really great experience here. Sam Lee is an amazing employee, I told him my situation, we're not from around here but my son has been at Texas children's Hospital since february. Before his discharge I needed my air conditioning fixed. He told his manager of our situation and scheduled an appointment early in the morning at their earliest convenience.
Not only did they work on my truck all day, (AC had to be pretty much completely changed out)
But the owner took off a lot of fees, even to where we got the parts cheaper.
All day one of their amazing mechanics worked on it. Told me what was wrong and put in an extra effort for us.
I couldn't believe more pleased and happy. You have excellent customer service as they provide a shuttle for you if you have to leave your vehicle with them.
I would recommend it to 100% of the people I know if they were here in the Houston area.
Thank you doesn't do any justice for what y'all did for me. We greatly appreciate it, and may our Heavenly father bless y'all we're going the extra mile.

AS

Abi-Grace Savizon

12 Jul 2026

The staff at this location are amazing! Sam is really kind and fully explains any problems. Video and photo evidence are provided for diagnostics. I would definitely recommend.

RC

Rachel Coats

17 May 2026

The customer service at Eric’s Car Care is truly exceptional. On our way to the hospital, my mother’s car was having AC issues and we needed to find a solution quickly as she was headed back to Dallas that same night. When we explained the situation to Sebastian who works there, he was incredibly accommodating and even went so far as to call us an UBER so we could still spend as much time as possible visiting my baby at the hospital while the car was getting serviced and repaired.

In this wild world of ours, it’s refreshing to do business with such kind and understanding folks. Highly recommend coming here for your car needs as they will treat you the way you would want to be treated.

DL

Debbie Lewis Local Guide

13 May 2026

Excellent experience..and honest!
My husband already knew what our Rav4 needed, but sent me in alone to see what Erics would come back with. 100% accurate!! "Suggested" a few other things, but never pressured me...for they were minor. "Just to keep in the back of your head". Sam was fantastic. He really took the time to explain everything in detail, which I relayed back to my husband. As a woman, I feel safe and confident that we have a "go-to" shop now. No wonder they're busy! At least 3 people suggested them to me since moving here. Great job, guys!

DC

Daniel Cole

12 May 2026

Just want to thank Sebastian and the awesome team that worked on my car! Awesome customer service during a difficult time for me! The guys provided exceptional service and exceeded my expectations! Highly recommended and you will not leave disappointed!

ES

Erika Sepulveda Local Guide

7 May 2026

This is my second visit getting an oil change from this company and the customer service has always been very helpful and amazing at what they do. Sebastian helped me tremendously with explaining what was wrong my vehicle and was very patient. I would definitely recommend this place to anyone looking for a reliable car care.

RD

Richard Dusek Local Guide

7 May 2026

Everyone at Eric's that I had contact with was friendly and accommodating. Sebastian the service adviser was the best of all. His customer service skills are second to know. There were no surprises. Everything was explained exactly. It was a pleasure ding business here. I highly recommend Eric's for all of your automotive repair work.

MS

Ms.Charles

4 May 2026

Im so happy for the great expertise service with Eric car care. Sebastian was amazing with helping me understand everything thats needed to repair my vehicle and the support with helping me find financial assist with the cost of my repairs,I really appreciate him and his great customer service, the whole team is amazing 👏 🤩 ❤️

EH

Elissa Hutchins

7 Apr 2026

My car had a no crank no start a week before my wedding. They were very timely and communicative about issues! Not only did they keep me in the loop every step of the way, they also gave us a wedding gift discount because they’re were so nice!