Eric's Car Care - Med Center

PI

Pitbullnaskirt

25 Aug 2026

Update: o my goodness, guys. The owner, Mr. Brian just called to make the terrible experience that I had today RIGHT! He apologized and will be comping my next oil change. He’s the sweetest! I really do appreciate the time and effort that he made today. Other businesses could definitely learn from him! Thanks again, Brian. You are appreciated!❤️I made an appointment last week. Went today early to only find out that they had to order my filter. This was my second time at this location. Last week when I made the appointment, I asked was I going to be charged the same price as I was charged in my initial visit, which was $64 and some change. So the guy told me that he will give me the same price as last time. Well, y’all can proly already guess that, that’s NOT wat happened. The lady at the front desk must be a Gemini, bc she wasn’t as friendly as the first time. And if you know me, you know I hate fake ppl. First, she told me that she’d hv to order my filter. And it would take about 45 mins. Then she said that the crew was in a meeting and wouldn’t get out until 1, which was also my appt time. Let me just say that I put today’s appt on my schedule bc it was convenient. Now, with all this new info that no one cared to make privy to me, it wasn’t going to be a good experience like last time. I had decided to wait. But then the Gemini lady told me that the dude who made my appt put that he would give me a $15 discount, and with that discount, my charge was $82. Hellz naw!! That’s not what the guy told me over the phone. We specifically used the number $64. So, the lady thought I didn’t believe her. I did, it was just that the dude did not keep his word. I’m BIG on people keeping their word. I told her I didn’t like surprises like that and I told her we would go. So we did! Gemini didn’t apologize, nor did she try to fix it! I’ll NEVA go back!! I wasted my time, and gas. I’ve been getting tried lately. I think God is proud, bc I haven’t crashed out! But I’m still no punk. I’m matching people’s energy! Fam, hold ppl accountable! And when these businesses act like they don’t have competition. LETTEM KNOW!!

FS

Family Skyberg Local Guide

3 Aug 2026

I had a really great experience here. Sam Lee is an amazing employee, I told him my situation, we're not from around here but my son has been at Texas children's Hospital since february. Before his discharge I needed my air conditioning fixed. He told his manager of our situation and scheduled an appointment early in the morning at their earliest convenience.
Not only did they work on my truck all day, (AC had to be pretty much completely changed out)
But the owner took off a lot of fees, even to where we got the parts cheaper.
All day one of their amazing mechanics worked on it. Told me what was wrong and put in an extra effort for us.
I couldn't believe more pleased and happy. You have excellent customer service as they provide a shuttle for you if you have to leave your vehicle with them.
I would recommend it to 100% of the people I know if they were here in the Houston area.
Thank you doesn't do any justice for what y'all did for me. We greatly appreciate it, and may our Heavenly father bless y'all we're going the extra mile.

BC

Bobby Chawla

31 Jul 2026

Went to this shop today for an ac issue with my car. The price I was being quoted to have my ac fixed was $2000 more than other shops quoted me for the same work. Make sure you call around before trusting that they will give you a fair price.

ME

Megan Ebel

14 Jul 2026

UPDATE: Supervisor and Sebastian reached out, so there is absolutely no way theres no record of my business. They were meant to call this Monday (nearly 5 weeks after dropping car off for second repairs) and missed their own scheduled call to address the situation at hand.

I would strongly caution anyone considering Erik’s Car Care.

I brought my car in for recalibration and sensor replacement and paid over $2,000 for the work. When I picked it up, I was told the vehicle was safe to drive. The only recommendation I received was that my brakes would need to be replaced soon.

When my friend Oscar dropped the car off, I asked him to have the shop double-check a bolt that had previously been worked on by another tire shop because that repair had taken an unusually long time. He was simply doing me a favor by dropping the car off and was never handling the repair or acting on my behalf.

Within a week of picking up my vehicle, it began making new clunking noises that had never existed before. I brought it back immediately because I was concerned something wasn’t right after the repairs.

Since then, this experience has turned into a complete nightmare. My car has now been at the shop for weeks. I have been told there is more than $4,000 in additional repairs needed, including stripped bolts, yet I’ve been repeatedly told none of it is related to the work they performed.

Despite having my vehicle for weeks, I have never received an updated written estimate explaining these additional repairs. Instead, communication has been inconsistent and incredibly frustrating. They frequently call without leaving a voicemail and later claim they communicated with me, even though most of our conversations have taken place through text. They also continued contacting Oscar, despite him explaining that he was only helping me drop off the vehicle and asking them to communicate directly with me.

One of the main reasons I chose Erik’s Car Care—and agreed to pay over $2,000 for these repairs—was because they were very clear that they stand behind their work with a warranty. I expected that if an issue arose immediately after the repair, they would carefully investigate it and stand behind the work if it was related. Instead, I was told I needed thousands of dollars in additional repairs while simultaneously being told none of it was their responsibility. That is not the level of accountability or customer service I believed I was paying for.

At this point, I still don’t have a written estimate, I still don’t have a clear explanation of how they determined the new damage wasn’t related to the work they performed, my car is no longer drivable, and it has been sitting at their shop for weeks without a meaningful resolution.

Whether the additional damage ultimately resulted from their work or not, the lack of transparency, documentation, communication, and accountability has been unacceptable. I trusted them with my vehicle because of their reputation and the warranty they emphasized. Instead, I’ve been left without my car, without answers, and facing thousands of dollars in additional repairs. This has been one of the worst customer service experiences I’ve ever had, and I cannot recommend Erik’s Car Care based on how this situation has been handled.

AS

Abi-Grace Savizon

12 Jul 2026

The staff at this location are amazing! Sam is really kind and fully explains any problems. Video and photo evidence are provided for diagnostics. I would definitely recommend.

LF

laquita frisco

6 Jul 2026

I would NEVER recommend this car shop. I took my car in for a Service B after originally being quoted $212 and being told they “weren’t going to hit me over the head with prices.” Well, that’s exactly what they tried to do.

Once my car got there, the price suddenly jumped to around $1,600. They tried to add on extra repairs for things that were never wrong with my car, and to make matters worse, their prices were even higher than the dealership.

What really made me lose trust in this shop was when I called and asked if they had started working on my car. I was told they had already started. However, when I arrived at the shop, my car had clearly never been touched and was still sitting in the exact same parking spot.

This experience felt very shady and dishonest. Between the huge price increase, questionable added repairs, higher-than-dealer pricing, and being told work had started when it clearly had not, I would not recommend this shop at all. Be very careful before bringing your vehicle here.

AG

Ashley Greene

26 Jun 2026

I had a very disappointing experience with Eric’s Car Care. I took my 2011 Mini Countryman in because I was having transmission issues. After diagnosing my vehicle, I was told that the entire transmission needed to be replaced with a brand-new unit. I was quoted between $15,000 and $20,000 and was even told that my car wasn’t worth repairing.
Thankfully, I decided to get a second opinion. I took my vehicle to Bemer Plus, where they diagnosed the issue, repaired it for $4,700, and my Mini has been running perfectly ever since.
Based on my experience, I strongly encourage anyone facing a major repair to get a second opinion before committing to expensive work. Being told my only option was a $15,000–$20,000 replacement, when another qualified shop was able to fix the problem for a fraction of the cost, was extremely frustrating and could have caused me to give up on a car that was absolutely repairable.
I can’t speak to everyone else’s experience, but based on mine, I left feeling that the diagnosis and recommendation did not reflect the most reasonable repair option for my vehicle.

EA

Edgar Alvarez

6 Jun 2026

I paid over $500 for a repair here, but I was also told I needed additional work that would cost much more. After getting a second opinion from a mechanic family member, the same repair was done for a fraction of the price. I recommend getting a second opinion before agreeing to extra repairs. My experience left me feeling like I was being charged far more than necessary.

RC

Rachel Coats

17 May 2026

The customer service at Eric’s Car Care is truly exceptional. On our way to the hospital, my mother’s car was having AC issues and we needed to find a solution quickly as she was headed back to Dallas that same night. When we explained the situation to Sebastian who works there, he was incredibly accommodating and even went so far as to call us an UBER so we could still spend as much time as possible visiting my baby at the hospital while the car was getting serviced and repaired.

In this wild world of ours, it’s refreshing to do business with such kind and understanding folks. Highly recommend coming here for your car needs as they will treat you the way you would want to be treated.

DL

Debbie Lewis Local Guide

13 May 2026

Excellent experience..and honest!
My husband already knew what our Rav4 needed, but sent me in alone to see what Erics would come back with. 100% accurate!! "Suggested" a few other things, but never pressured me...for they were minor. "Just to keep in the back of your head". Sam was fantastic. He really took the time to explain everything in detail, which I relayed back to my husband. As a woman, I feel safe and confident that we have a "go-to" shop now. No wonder they're busy! At least 3 people suggested them to me since moving here. Great job, guys!