iCar Houston Paint & Body

DS

DeWaine' Steptoe Local Guide

24 Dec 2021

Abigail is such a sweetheart, she took care of my rental vehicle each time I needed her service, on short notice. The work performed was great and I'm very pleased of how my vehicle turned out. I highly recommend that anyone choose iCar as their first choice. The staff is like a big family!

LC

Lamont Cline Local Guide

20 Dec 2021

I met Jesse and Abigail a wile ago to replace a mirror that was knocked off by me being to close to a wall getting on the freeway. I also fell for a scam to have a dent fixed. They put several holes in my fender in order to pull the dent out and then put bondo on and told me to give it a few weeks to set, and call them. I could never reach them. I went to ICar for the first time and Jesse was all over it and had my repair done in a few days and my truck looked like new. Now I don't use anyone but ICar for body work and car care. They are prompt and on time all the time. I have never had an issue with this company. To tell you the truth. It is like having FAMILY in the Auto Service Business, because that is how I am always treated when I go there. Thank you both for being there for me, not some of the time but all of the time.

S“

Smaull “Chris Gierman” Vlogs

27 Aug 2021

Terrible business practices. Vehicle was dropped off 10 months ago for some “trophy winning work” as Jesse, the owner, said. Come to find out that the car was sitting outside for so long that the lips of the wheels were stained and the hardware on the wheels were rusting.

Don’t take your car here ever. They promise great turn over rates and quality but you’ll find out quickly that they’re not as great as they say. Also if you call them out on their terrible practices, they’ll curse you out.

MA

Moe Alsaqi Local Guide

6 Aug 2021

Great service, very responsive, quick, and professional. Did a great job replacing the bumper and brackets on my truck in addition to an issue I had with my bed cover. They improvised a fix that I never thought of and they pulled through. I’m definitely recommending this place for friends and family. Shout out to Jesse, Cody, Charles, Abigale, and all the staff members for their professionalism.

BM

Bill Morrise

25 May 2021

I dropped one sling off at iCar Houston on August 03, 2020 and I was initially told that it would take six three weeks to complete. To date, that sling has still not been completed.
When I drove away in the vehicle, I noticed there was a screw in the tire, the speakers were connected improperly, which blew all 6 compression drivers. The subwoofer amp was blown and in protection mode. This vehicle was missing twelve screws and had the wrong screws place in the front fender. Although this vehicle was incomplete, it was picked up on December 11, 2020 because it was getting an extensive audio upgrade.

Jesse Arzola, the owner of iCar Houston was made aware of all the issues with this vehicle and he told me to take it to the audio shop to get the audio system completed, so if anything else happened to the vehicle they would fix everything at one time. I agreed, because we had a great business relationship and we had started other business endeavors. I rec’d a discounted price because this was the first slingshot iCar Houston had ever painted and I was sending additional slingshot owners and automobile owners to iCar Houston for paint and body work.

I dropped my other sling off on October 12, 2020. I was told that, because iCar Houston had the process of paining slingshots down and it wasn’t getting as much work done as the first one, that it would “definitely” only take five weeks to complete. The cage poles are not completely painted. The brake calipers are supposed to be taken off the vehicle and painted, but they were painted on the vehicle so they do not match. All of the parts for my audio system (headrest speaker pods, subwoofer covers) were all supposed to be painted and none of these items are painted. The rims for this sling was supposed to be accented blue and to-date, this is still not done (they are still all black). The screws holding the hood wings on were broke so one of the hood wings snapped and flew off the vehicle. The license plate relocator to this vehicle was lost by iCar Houston. The hood braces were broke off, by iCar Houston, and never replaced. This vehicle also has a missing gas cap. This vehicle was picked up in February 2021.
Jesse Arzola, the owner of iCar Houston was made aware of all the issues with this vehicle, as well. Jesse told me to take it to the audio shop with the other one and he would take care of these items after the audio was installed. I was able to find new hood wings for $200 and Jesse Arzola, told me he would reimburse me for the hood wings and the license plate relocator. This never happened. This vehicle also needs to be wet sanded and paint imperfections need to be fixed.
I was supposed to bring both vehicles back to get all issues resolved, once the audio had been completed. I received a text message from Frank (a new business partner at iCar Houston) stating that he has heard rumors that I was starting. And whether those rumors are true or not, any discounts that I rec’d, working with iCar Houston were voided and they were going to hold all my parts that were in their possession. Frank has only been at iCar Houston for about a month and I can only assume that he wasn’t completely aware of everything that Jesse and I had previously discussed (to include issues with vehicles) and what arrangements we had in place.

iCar Houston had my red sling from August to December (6 months) and they had my black sling from October to February (5 months). I lost money on hotels and events, due to iCar Houston not keeping true to the initial timeframes given to me. During this time, I was still making payments on my vehicles and was unable to use them.

In August of 2020, I recommended iCar Houston to a friend of mine to get her bumper repaired, on her Acura TLX. Jesse told her it would take 3 weeks to complete and iCar Houston had her car for 3 months, just to replace a bumper and tail light.

DB

David Bentinck

9 Jul 2020

I had my car window smashed while in town - I called my insurance company and they couldn't sent someone out to fix my window for another business day. I called around local shops and finally called iCar Houston as I wanted to get my window "wrapped" for any unforeseeable weather. Abigail answered and said she would be more than happy to do so at no charge. She did it within 15 minutes of our phone call and she was very friendly and professional. If I had not filed an insurance claim, I would have let iCar fix my window as she said she could've done so the same day, where other companies still needed to order the part.

TF

Travis Forward Local Guide

20 May 2020

Good afternoon,
I think that the number #1 factor that is most important to me and most others when having car issues is someone being honest about the assessment and repairs.

iCar took the time to explain what options were available to resolve my car issue and educated me on a variety of issues that allowed me to choose how to best resolve my questions.

We used to own Warehouse Pool Supply a family owned business which had 26 retail stores throughout the greater Houston, Austin and San Antonio areas...

.ICar reminds me of what customer's loved about us... it felt they could come in to a business where we knew your name you can talk to us about issues and you need walking out that door you felt better than you did before you came in that's what I felt like walking out the door after I car fixed my car.

Thank you....keep up the good work

SA

Stacey Allen

7 May 2020

I normally don’t leave bad reviews but I had such a bad experience at this place, I decided I would share. I brought two motorcycles in for a paint job. Quoted 2k out the door for both. Was told if I drop off on Monday, they would be ready Friday. It took over 5 weeks to complete the project. It was week 3 before the paint was even ordered. I was given excuse after excuse but it was obvious they were simply trying to appease. To put the cherry on top, when everything was FINALLY finished, they threw an extra $400 on because they could not mix the paint in-house.
In summary, I’m not sure if they are crooks or have too much on their plate but in the end it ultimately caused this customer a horrible experience and I can’t say enough bad things about them.

AW

Amber Wiggs Local Guide

21 Nov 2019

They replaced the rear window on my van after someone broke into my car. Great service, super friendly, and clear communication. The first supplier sent the wrong window, but they quickly found another one that they could get it delivered and installed the same day, in time for me to leave for my trip. I highly recommend them!

TT

tas taylor Local Guide

20 Jun 2019

If your car is towed here have it sent to a company recommended by your insurance company. They avoid phone calls and if you go up there they hide in the back and pretend to be busy. Every time my adjuster wrote a check they came back saying they found more problems and needed more money. They claim they stand behind their work that’s a lie. They also charged for brand new parts and only knocked the dents out of the old parts that were damaged. They claimed to replaced my hood while sitting in my garage a few days after getting my car out the shop I noticed a dent on my hood that can only be seen if you’re at an angle and compared it to pictures taken after my wreck and it was the same dent that they missed. I lifted the hood and under the hood was the paint from the car that I hit still under the hood although my bill said they ordered a new hood and replaced it. Also the in-tow on the bumper fell off and I looked at it and it was bent on the back the same way it was bent on the picture I took after the accident they also charged for a bumper but obviously they glued the old one and painted over it. This is not a reputable company and they do not honor their work and will scam you out of money.