Christina Garcia
25 Aug 2026
Very disappointing experience at Keating Toyota. I called ahead and specifically asked about a Camry LE. Renee Pickens told me they had them in inventory, so I drove all the way to the dealership based on that information, only to arrive and find out that they did not actually have one.
The pricing experience was just as frustrating. The vehicle went from $35,000 to around $43,000 with additonal fees and then to approximately $49,000 total. When I asked Renee to explain the additional fees, she could not clearly tell me what they were for. There was no clear description of the charges, and she seemed unable to explain the additional money. She was just staring at the page. I had to prompt her to go figure it out and she left me waiting a long time while she "spoke with her manager".
Sales staff should be properly trained to accurately communicate inventory and clearly explain every fee being added to a vehicle's price. Transparency is especially important when thousands of dollars are involved.
Unfortunately, Keating Toyota lost a customer who was genuinely prepared to buy a vehicle. Based on this experience, I cannot recommend this dealership and will be sharing my experience with others who are considering purchasing from Keating Toyota.