O'Quinn

KV

K V

11 Dec 2025

I came in for a colonoscopy and nurses were rude and impatient. I understand that they’re under a schedule but there’s always time to be considerate towards a patient. I should not be asked to remove personal items in the lobby, sign documents without properly reading, or pressured into doing a research study just because I’m already going to be under anesthesia. I was already anxious enough and to feel disrespected and like less than person was upsetting. I don’t recommend this place.

MG

Murat Gürdal

7 Aug 2025

This hospital is a complete nightmare. In fact, it should be evaluated together with the main building.

There is no proper post-surgery support or follow-up. It can take them two weeks to diagnose an infection.

When discharging you after surgery, they might forget to give you painkillers.

It feels like they are treating you like a lab rat, exploiting your insurance and playing games with your health.

They don’t even have their own anesthesia team—you can end up waiting for hours in the operating room just for an anesthesiologist to show up.

They are not focused on accurate diagnosis or outcomes, and worse, they forget their own lies from one appointment to the next, constantly making up new excuses.

Even worse, the nurses in the pre-op area don’t know how to properly insert an IV line.

My advice: Stay away from this hospital. Seriously.

CX

Chenggang Xu

15 Jul 2025

I had a very frustrating experience with the outpatient imaging in the hospital for the abdominal ultrasound scheduled on 11:15am, July 14, 2025. After waiting for almost one hour after check-in, I went to the desk asking what was going on, I was told I was good, and they just ran late. I waited and waited for another hour, I asked them again, I was then told I can either cancel my appointment or do it at 2:30 pm due to my late check-in. Why didn’t they tell me this when they checked me in? Why didn’t they tell me this when I asked the desk the first time? It seemed that they assumed that you were willing to waite for whatever long time they wanted.

TK

Tessie Kosanke

5 Jun 2025

Dropping off is a total violation of patients rights. My brother has progressive MS. can't even walk, pulled up to drop him off and got screamed at by valet for me to move. He wanted me to leave my brother there for someone else to get him from the parking lot. And yes I already tried to call your patient relations number. I already tried to call several numbers and can't get ahold of nobody. Now I'll try the lawyer. That's BS. this needs to be taken care of ASAP. Even the staff inside said all valet does is demand people to move and we don't have to. It literally says "outpatient services" and that's where I parked.

GH

Gabriela Hinojosa

7 Feb 2025

The valet employees are the worst, they are rude and very disrespectful, my son took my mother to an appointment today and she on 100% oxygen and is unable to walk long distance so my son drove through so he could get close so she didn’t have to struggle and the valet employees started to yell at my son to move and park away from there and to make her walk. This issue needs to be taken care of. My son and mother did not need to be treated this way.

EO

EON Local Guide

21 Mar 2024

It's been a month since my procedure and I still have no results. They keep saying my pictures have not been read?!?! I was supposed to get these results in 3 days. This is beyond absurd.

FD

Felicia Darden Local Guide

11 Dec 2023

My doctor recommended I have a pet/CT scan. She originally scheduled it through Baylor where she is located but we changed the location to St. Luke's O'Quinn because they had an earlier appointment. That was a mistake. Since St. Luke's is on a different system I needed to set up a My chart account with St. Luke's. Now I have a My chart account with UTMB, and Baylor. And a My kelsey account. I have had no issues setting up those accounts. Someone called and said she tried to send me a link to set up my account but the email on file was incorrect. I called back and no one seemed to know who she was so they said they would correct my email and put a note in my file. A few days passed and no email. I basically ended up calling 4 more times with no luck. Eventually I received a link via text but when I tried to use it, I needed a special code which was not provided. I was eventually able to set up my account. Then comes the day of the appointment. I arrive at 11:15 for an 11:30 arrival and 12pm start. After checking in they call me to discuss my payment. She tells me I have to pay $1500. Usually these procedures ate 100% covered with no cost to me. We go back and forth and I'm like why didn't they send me a cost estimate like UTMB, Baylor, or Kelsey. So I decide to call my insurance and low and behold it's 100% covered with no deductible or copay. Then my appointment takes so long I end up having to almost reschedule. I was not called back until after 1pm and I needed to pick up my daughter by 3:30. If the appointment had started on time I would not be stressed about my next task. I knew the appointment would take 2 hours so if they had started on time I would be done by about 2pm with plenty of time to make it to my daughter's school. I'm still in the appointment right now so I don't know if I'll make it in time.

CP

Caitlyn Puckett Local Guide

22 Nov 2023

All of the nurses and staff in the endoscopy center were lovely. My issue is with the billing department. I paid for my procedure ahead of time and now CHI St. Luke's is claiming they have no evidence I paid. They claim this despite the fact that I have a receipt from them and the charge on my credit card bill. I have talked to 5 different people in the customer service department and only one of them was helpful.

Update: The payment I made before my procedure was credited to someone else's account! St. Luke's still requires proof that I made the payment and while they are waiting for proof (that may take up to a month to process) they are still demanding that I pay. Do not pay prior to your procedure because it will cause months of headaches.

ES

Eng.Dhamin Salman Local Guide

17 Nov 2023

This is the second day I have an appointments for multiple MRI exam .I checked in before my appointments time online and at front desk prior my appointment by 30 minutes or more as they mentioned in the instructions . I got late two hours to get me in . Only the front desk was good .

MD

mack davenport

14 Nov 2020

Where to begin...the staff is rude, unorganized, and dishonest in the Endoscopy Department. The first 30 minutes we were there they made my wife cry because of there blatant rudeness in patient services. They tried repeatedly to make us pay $320 for a procedure when our insurance was literally on the phone confirming we were covered 100%. Each time they made a different excuse as to why our insurance company was wrong. Ultimately, they refused to do a procedure on my wife after we waited 3 hours because they claimed they weren't prepared. The Dr. actually came to speak with us and flat out refused to do her precedure claiming we should reschedule and that he wouldn't do it when we did. If you care anything about yourself or your family please stay away from here.