All of the nurses and staff in the endoscopy center were lovely. My issue is with the billing department. I paid for my procedure ahead of time and now CHI St. Luke's is claiming they have no evidence I paid. They claim this despite the fact that I have a receipt from them and the charge on my credit card bill. I have talked to 5 different people in the customer service department and only one of them was helpful.
Update: The payment I made before my procedure was credited to someone else's account! St. Luke's still requires proof that I made the payment and while they are waiting for proof (that may take up to a month to process) they are still demanding that I pay. Do not pay prior to your procedure because it will cause months of headaches.
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ES
Eng.Dhamin SalmanLocal Guide
17 Nov 2023
This is the second day I have an appointments for multiple MRI exam .I checked in before my appointments time online and at front desk prior my appointment by 30 minutes or more as they mentioned in the instructions . I got late two hours to get me in . Only the front desk was good .
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K BLocal Guide
16 Jul 2023
Odd to say, but I had a great time for my procedure in the Endoscopy department. All the people made me feel welcome and that they were there to help me. Im pretty brassy, so having nurses that can relate to me is nice. I wish I could remember my nurses name but he was from California and so so so nice. My dr, Dr Chokshi was very nice. The only complaint I have is that some of the nurses have such a strong accent, I can't really understand them. Other than that, it was a perfect visit.
I've been in Saint Luke's more times than I can count these last two months with aging parents. Each and every time, every department, from valet parking to surgeons have been nothing but kind, helpful, and compassionate. In every office the staff greets you warmly. The nurses and doctors have listened and addressed every concern. My parents have gotten follow-up phone calls from staff and doctors. Every appointment has been on time, lab and test results are communicated in a timely manner and in a way that my parents can understand. Thank you to everyone that makes every visit to St. Luke's so special.
The staff was caring, pleasant, helpful, and courteous. While I failed to provide a complete set of important medical history reports and recent tests Dr. Seger was still able to develope an appropriate plan for testing that other health care providers would not do with the current reports. So I believe it was well worth the time and money spent to travel over three hundred miles to be seen by Dr. Seger at this clinic.
Where to begin...the staff is rude, unorganized, and dishonest in the Endoscopy Department. The first 30 minutes we were there they made my wife cry because of there blatant rudeness in patient services. They tried repeatedly to make us pay $320 for a procedure when our insurance was literally on the phone confirming we were covered 100%. Each time they made a different excuse as to why our insurance company was wrong. Ultimately, they refused to do a procedure on my wife after we waited 3 hours because they claimed they weren't prepared. The Dr. actually came to speak with us and flat out refused to do her precedure claiming we should reschedule and that he wouldn't do it when we did. If you care anything about yourself or your family please stay away from here.
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Ang H
22 Oct 2020
If I could give a -0 then I would have. Extremely uneducated, rude, unprofessional and horrible beside manners! They should not be allowed to practice medicine! This place is hell! Do NOT send your loved ones here!!! 🥺
