marc schaedel Local Guide
25 May 2026
I had numerous problems after the vehicle was purchased. It took me over 2 months to resolve the issues. Once the owner stepped in issues were resolved. They did not properly register my vehicle and then told me to deal with it. I do not recommend I purchased a new to me 2022 Ford F350 Platinum tremor for motor turns of Houston from out of state.
Mike in finance is the one who made the mistakes on the tag and would not rectify. If you have to go there I would recommend if they have a different finance guy or gal to sit with them. He has no common sense.
There was one slight imperfection in the windshield. That the salesman didn't tell me about what I asked him. Is there any damage I should know about .That's the only thing that I could possibly mention
Very disappointed in the customer service after the purchase.
<br>Thank you for taking the time to update your review and share your experience. We are truly sorry that your ownership experience did not reflect the level of service we strive to provide.<br><br>We take full responsibility for the registration error and understand how frustrating and inconvenient it was, particularly with an out-of-state purchase. While the resolution took longer than any of us would have liked, we remained committed to making it right and covered all costs associated with correcting the issue.<br><br>We also appreciate your feedback regarding the windshield. We always want our clients to have complete confidence in their purchase, and we’re sorry that we fell short of your expectations in that regard.<br><br>Your feedback is valuable, and we have shared it with our team as an opportunity to improve our communication and post-sale processes. We genuinely appreciate the chance to earn back your trust, and we wish you many years of enjoyment with your new truck.