parts department 15parts availability 4courteous staff 4oil change 4hyundai elantra 3transparent process 3quality care 3attention to detail 2parts issues 2car selection 2
North Freeway Hyundai my go to for parts and service for my 2003 Hyundai Tiburon GT6. What makes my experience so nice is being greeted when entering the dealership by the always smiling receptionist , Ms. Gloria Hirsch. I give a hello and I head to the parts counter. There I meet ,the knowledgeable and patient, Jerry Rucker. Jerry has never been shy to answer my many questions and directing me to get the correct parts for my vehicle. I truly appreciate the courtesy and assistance they offer. North Freeway Hyundai, keep up the great work!!
I want to take a moment to recognize Antonio, the Parts Manager at North Hyundai, for being absolutely exceptional at what he does. Antonio is truly the heart of the parts department professional, knowledgeable, and always going above and beyond to make sure I get correct parts I need. Every time I’ve worked with him, he’s demonstrated outstanding product knowledge and an impressive ability to track down even the hardest-to-find parts quickly. He’s organized, efficient, and always maintains a friendly, can-do attitude no matter how busy things get.
What really sets Antonio apart is his commitment to customer service. He takes the time to explain things clearly, ensures orders are accurate, and follows up promptly.
Upon visiting the dealership to address a few issues with my car, I was treated with respect, kindness, and genuine initiative to resolve my concerns. The parts department was very helpful and attentive throughout the process.
I would like to specifically mention Antonio, who was extremely helpful and demonstrated great professionalism. He consistently checked in on me and made sure everything was handled properly. His dedication and customer service truly stood out.
If you have any questions or concerns, I highly recommend reaching out to Antonio—he is more than equipped to take care of your needs.
Overall, the entire staff was great and made my experience at the dealership very positive.
An exceptional dealership with a top-tier service department. Antonio was incredibly helpful and informative throughout the entire process—professional and transparent from start to finish. Service was completed right the first time, and the facility is always clean and well-organized. Great experience all around 10/10 recommend. 😎
I had such a great experience with the service and parts department at North Freeway Hyundai Service and Parts. Everyone I dealt with was friendly, professional, and really seemed to care about helping me out. The service team took the time to explain what was going on with my car and didn’t try to push unnecessary repairs.
It’s not always easy to find a dealership that treats you like family, but this one really does. I’ll definitely be coming back for all my future service and parts needs. Thank you North Freeway Hyundai for an awesome experience!
From the moment I walked into the dealership I was greeted with professionalism and genuine hospitality. The process was smooth and transparent Overall, it was stress-free and enjoyable experience that exceeded my expectations. I left feeling satisfied not only with my purchase but also with the level of service I received at the parts department by Antonio Highly recommended 5 stars *****
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I had a great experience at North Freeway Hyundai Service & Parts. The staff was professional, courteous, and efficient throughout the entire process. My vehicle was serviced promptly, and they kept me well-informed every step of the way. I truly appreciate the excellent customer service and attention to detail. Highly recommend their team for anyone needing quality Hyundai service.
Easy to find location. I was a walk-in after trying another location that wouldn’t take-in my car. This location was happy to when I called before arriving.
I didn’t know until I arrived that walk-in hours for oil changes are different on Saturdays. The correction is on weekdays the hours are 7-2, but weekends are 7-10, and I just made it around 9am. In any rate, even though there were four to five cars ahead of me, I was out within a few hours, and that includes tire rotation! I REALLY appreciate it, because of a trip I needed to take that day.
It is my first service with the company, and they honored the service agreement not to charge even though I purchased the car from a different location. I am grateful.
On the flip side, I think it would be better if there is a clearly marked restroom sign in the common area; the music and customer conversations can be loud — I was told to sit in the large waiting area, but I prefer the quiet waiting room near the break area; the coffee-cocoa machine is broken on the service side, but there is plenty of water and soda. A customer shared with us of a machine on the other side of the building. The front end check-in for service takes a while; I was made to sign an agreement before getting an oil change; I was ordered to sign it, even though I told the young man I was reading the fine print; and felt rushed to not read it; the customer service understanding, handling, and communication needs some improvement. It was better near the end of the visit though, even though it should have started this way, young man eventually became respectful. The cashier was very sweet. The receipt doesn’t itemize everything performed, but Brandon, the manager, was happy to list the services and the conversation was actually enjoyable and friendly.
We don’t always get things right, but in the end they get 5-stars. I would come back again. Thank you for a great facility, automobile and fast service, Hyundai!
