Honda Service Center - Team Gillman Honda North

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Aracely Serna

23 Jul 2026

I have never experienced such horrible service before. They refuse to cover my shattered sunroof under warranty and to top it off while my vehicle was in their care they forgot to cover it on a very rainy day. Their response is sorry and we dried up all the water. We can help you file a claim with your insurance. Don’t get me started on my service advisor Lexi who hasn’t bothered to call me since it happened. Everyone here is a liar.

TP

Tiffani Palmer

24 Apr 2026

Wait time is horrible. I have to wait for hours to get an oil change.

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Odillon V (Odi) Local Guide

19 Nov 2025

Tell you to do a diagnostic is first only $159.00 then they get you someone else who says to do a total one is $259.00. Then they get a third person Ethan could sell ice to an eskimo who says it is really $159.00 per each diagnostic. I told him I want a total one for the $259 price. I use my last Tripple AA tow to get car there ans they call two days later and tell me it was just a battery and it is only $229.99 but they will do a 25 point inspection to see if there is anything else they send me like over $7,000 quote to fix plus the EDMF modular needs to be a honda one and that is my check engine light is on but they car will still run now worries. Says it could be fuel pump but that would be another diagnotic charge of $159.00. The car literally breaks down again within 2 weeks with the same problem it won't go past 5 miles an hour. Total scam charged me for a battery I didn't need and car broke down again. So now I am shopping for a used car now and they give a price like $10,000 and they add $900 for tint on a used car plus something else and boom car is now $12,000.00 Total scammers Go somewhere else. RUN

SL

SL Local Guide

16 Jun 2025

No problem with the service work they did on my car. My issue is with their “shuttle” service. They reassured me that they have a shuttle service and I made an appointment for recall work based on that false information. When I got there they said they could only provide a free Uber ride. I said I don’t use Uber and they immediately said they would make sure I felt comfortable before I got in the car. So I had the option of refusing a car and ordering a different car if the driver seemed creepy. So first of all, they know without me even saying, that Uber is known for not being safe, but they do this to their customers anyways. And they are apparently ignorant to the fact that many criminals appear safe, otherwise the crime rate would be much lower! How would I know until we drive away if the guy is a creep?
Don’t go here, they don’t care about your safety and they lie about having a shuttle.

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Aswad Khan Local Guide

23 Apr 2025

I brought my 2025 Honda Pilot in for an oil change, tire rotation, and to address a safety recall. While the oil change and recall seemed to be completed, it was very clear that the tire rotation had not been performed. The lug nuts were still covered in dust, showing no signs of being touched — an obvious indicator that the wheels were never removed.

When I raised this concern with my service advisor, Eric, he immediately checked with the mechanic, who insisted the rotation had been done — which I know was not true. I followed up with a couple of emails to Eric for clarification, but received no response.

This experience has left me very disappointed with the level of honesty and customer service at this dealership. I will not be returning for any service in the future, other than mandatory recalls. I expected more integrity from a Honda dealership.

RP

Roldan Portillo

18 Mar 2025

Just my two cents and advice for future possible customers. I bought my car here and it's close to me so it's where I most frequent for all my cars required services. There have been a couple times when my car has been serviced and something isn't done properly. I understand people are busy and it's usually not a problem, I call and tell them and they usually fix with no charge. For example the engine mount was loose after a service once and starting shaking when turning on. They didn't do it properly the first time but were apologetic and fixed it the next day and the shake was gone. It's not the first time something like this has happened but I dont mind because I understand people are human. The problem is the most recent time I had a lot of things serviced on my car recently and the all of sudden my splashguard is falling and missing screws and clips. Didn't have this problem before. Again it's fine because they did a lot of work on my car and might have missed it putting it back on. I called and they said they would fix it and I brought it back. They put them back on but literally the same day they had fallen off again. I texted back and asked why this happening again and if can be fixed as ive never had this problem and was accused of hitting something and it being my fault saying that its happened twice now. I didn't hit anything nor should it have been a problem in the first place. I wouldn't recommend this service place honestly and most likely wont be coming back. For future customers to consider before using this place

KT

Karen Tellez Local Guide

29 Mar 2024

This review is for Isaac with the finance department- He is unethical and will disregard your decision when trying to sell you warranties for your vehicle. He sold me a warranty without my consent, although I had expressed that I was not interested since my new 2024 CRV already came with the manufacture warranty I needed. He lied to me, and had me agree to the warranty by using different wording when explaining what I was signing for. I could tell he was lying, and after getting home I decided to print a copy of my contract to review, that’s when I noticed that the warranty was included without my consent (I am familiar with the Bureau of Consumer Protection). When I reached out to him, he gave me the runaround and told me that “it’s not like if we charged you thousands”, I expressed that he charged for something that I had declined, and although it was only a couple of hundred dollars it was something I never agreed to. He shamelessly told me to just disregard the warranty paperwork since it was applied as a credit from my previous purchase- I have never purchased anything at this location prior to my recent transaction. He never kept his story straight and treated me as if I was an idiot, did not own up to his lies and did not apologize after being called out for his fraudulent scam. Do NOT do business with this man, he will take advantage and will not own up to it. Now I have to wait 30 days for my reimbursement, and this only because I demanded to speak with a manager since Isaac did not even attempt to offer me a refund. A person like this ruins the reputation, and gives a bad image to this location. I wonder how many others have been taken advantage of at the hands of this man, because not everyone understands the finance process or reads their contracts. I hope to never have to deal with Isaac when it’s time to do any type of finance paperwork.

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Yasdnil Eugarps Local Guide

25 Jul 2023

They have issues if you bring anything other than a Honda vehicle here. I bought my Tacoma from this dealership used and every time I brought it in for service they made a comment about me bringing in a Toyota.
I had issues with the braking system. Got new brake pads and an alignment. Issue didn’t go away. I’m now at a different mechanic to get the actual issue fixed because they didn’t inspect the vehicle properly.
My first time getting service at this location they harassed me trying to buy my truck from me. They sent multiple people to give me offers. And didn’t listen to me.
Not sure if they give better service to Honda vehicles, but don’t expect them to treat your vehicle right when you bring it here.

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Sergio Armijo Local Guide

26 Mar 2022

I am currently waiting for my car to be serviced for 1.5 hrs, I asked for the manager to my rep Keith and the front desk lady for the past 1.5hrs he never showed up. They keep saying they can’t find him.

I came Wednesday morning to check my tires and explained I got 3 warning of low tire pressure. I “resolved” 2 by calibrating the computer as I thought it could be due to weather. In about 15 min my car was ready and the rep said he checked my tires and everything was find they “checked” for nails. Well Friday night just 2 days later one of ny tires was found completely flat.

I am back at Honda for the second time in the week, waiting for close to 2hrs and the manager never showed up. I know everything can’t be always perfect, but it’s the principal of lying the first time I came and the fact that there is no one to face the client concern that would make me buy my car somewhere else. I have purchased 2 cars from this dealership in the last 3 years.