Service Department at Texan GMC Buick

RA

Raul Alaniz

4 Sep 2026

I went just to change my tire because it had a ball on it. The service manager. Nice guy and all had said he could get my chrome rims refinished because they had a few scuffs on them. I really was not looking to refinish them but he said the turnaround time would only take a couple of days. The people that worked on my truck grinded down my rims and then they did not want to rechrome my rims after they were the ones that grinded them down and instead put chrome paint because if I wanted them back chrome they wanted me to pay out of pocket because they said my full coverage insurance didn’t cover that. To top it off instead of it only taking a few days it took 2 weeks for them to paint the rims back, when I went to pick the truck up the rims were not painted good. The paint looked all bubbled up like if they just recoated the rims instead of sanding it down to paint them correctly. I told them I wanted it redone and when the rims came back again they looked the same but by this time it had already been 3 weeks since I last had my truck so it was clear to me they weren’t going to do the job right so I took the truck as is because they did a horrible job. To top that off every time I called to try to check on my truck or to get an update it was impossible to get a hold of the service manager. If I would of knew it was going to be that much of a head ache I would of left the rims as is and took care of it later on with a better company to repair them. I’m going to get rid of the Full coverage insurance because there’s no point to having it if they couldn’t ever cover chroming my rims back out which is a part of the package of how I bought the truck. It just devalued the whole truck with that ugly chrome painting they did. I do not recommend getting service there ever again.

AL

AliasJonesGal Local Guide

20 Mar 2026

Even though I informed Juan of the timeframe I needed it back Home, I heard nothing from him at all unless I called him. When I called, most times, the phone just rang and no one answered. On a few times that someone did answer. It was people in another department and they said they would get a message to the shop. Still, Nothing. We finally drove in the car to the shop the day after it was due to get back to us and spoke with Edward. He apologized, got the guys working on it, and by the end of it, we still didn’t know what was wrong and we got the truck back without anything other than a software update being done. He said they didn’t know which module was messing up and they couldn’t very well replace all the modules. They would have to wait until the error happened again. Considering the type of electronics in this truck, I’m not comfortable driving it and just waiting for all the windows to roll down going 80 miles an hour again. What’s to stop the brakes from automatically going on for no reason?

DB

Donna Burt

16 Mar 2026

Made appt for specific issue. Took it in at 10:15 on a Wednesday morning and told them if they did not have it completed by Friday I would need a loaner. I was also told there was a recall on the airbags. I never heard from the service advisor unless I called him. On Friday they did not have my car ready nor could they give me a loaner so they told me I would have to pick it up and bring it back later. When I picked it up they had done the recall but told me they had not had time to see what was causing my other issue. However, they gave me an estimate of other work that need to be done so they had time to do that, but they didn’t have time to look for my issue.

CM

Chris Miller

7 Jan 2026

Made an appointment over two weeks in advance. Took my truck in Monday morning at 7am to have them check a warning light for safety restraint system and some running and fog light issues. Tuesday evening hadn’t heard anything and when I went to check they hadn’t even looked at it. I had to rent a car for two days to do this and they said that making an appointment was a “misconception” about getting your vehicle serviced right away. Complete joke! Won’t ever waste my time and $ here again!

JG

Jimmie Gann

14 Nov 2025

My experience with service at Texan GMC was the worst service experience I have ever had.

I was misled from day one. I was told that my truck would be diagnosed the day it arrived. Because of this, I paid extra out-of-pocket to have it delivered to the dealership, trusting the maintenance representative’s promise that diagnostics would be completed on day one, repairs would begin on day two, parts would be identified immediately, and the truck would be ready by the end of the week. He assured me that the symptoms were related to a common, well-known issue.

The only thing he got right was that the symptoms were related to a common issue. He believed it was the fuel sensor module that needed to be replaced. They also replaced the batteries.

When the truck was finally finished—taking twice as long as promised—the workmanship was unacceptable. The mechanic failed to reinstall all the bolts on the battery. The air breather screws were never put back in. The top cover on the right-side battery wasn’t secured, and the left-side cover wasn’t clipped on either. Fortunately, it stayed under the hood long enough for me to find it and fix it myself.

This was the lowest-quality craftsmanship and most misleading service communication I have ever experienced.

Truck was under warranty however it costed me thousands in lost time at work definitely beyond disappointment

CS

Chris salazar Local Guide

3 Oct 2025

Went to purchase a truck for work for every day use was told the truck was in great condition was checked and everything was very good and also clean carfax took it not even two weeks after truck took a crap ac went out oil leaking called in since I had purchased extra warranty went up to dealership and they would not let me barrow car after back and forth and finally got a loaner car not truck truck sat at dealership for over two months not being fixed the they said it was took it and truck had to get towed back they said they fixed again they didn’t fix oil leaks and took truck truck went out third and fourth time and still fighting no one wants to help sucks

JO

Jeannine Ortiz Local Guide

28 Nov 2024

It seems even after I got rid of Buick vehicle they still find a way to screw me over. I took my car throughout the whole summer of 24', because for some reason they couldn't seem to find what was wrong with my vehicle. I have paperwork after paperwork, and also every time they took my vehicle for a week straight (3 times to be exact in a span of 3 months) they never seemed to have loaner vehicles. I would lose work because of it and also they never told me what was the service they would do to my vehicle until AFTER it was done. I never was asked to authorize the labor/job, they just kind of did a "oh this is what we believe was wrong with it so we decided to fix it but the parts would take 3 days to get here so hope that's okay". Oh and the advisor I had, never communicated to me once. It was always me calling them in order to know what was going on (I have call log proof). The last time they looked at my vehicle, they had it for a week straight then after I got it back "fixed" it stopped working after 2 days. And yet after that fiasco I never made a scene and purchased a 3 tire rotation and oil changes. So I traded my Buick next door to toyota (thank god) and I called them to ask since I no longer had the vehicle and never used the 3 tire rotation and oil changes services if there was a way to get refund or even a partial refund. They basically hung up on me, and I even tried to dispute it with my bank but yet they still think keeping my money is the right thing to do. Horrible experiences and Horrible services.