I had a truly awful and sexist experience at USA Car care. As a woman, I want to caution others to be aware when visiting this location alone.
I had taken my car before with my brother for an engine light and the receptionist was able to check himself what was going on with my car right away. For this same reason, I decided to take my car the other day again by myself. There was this old man who I have had seen before at the shop as receptionist. When I tried to explain that my car was taking longer to start than usual, he rudely interrupted, insisting that this was normal behavior and dismissed my concerns. I tried to emphasize that it was a recent change in the car and that one day it did not turn at all. He kept insisting saying "That's what all cars do," "That's normal, you're fine," "You can go”. I was trying to explain to him that the car definitely had an issue but he refused to listen or to check the car.
I also inquired about an alignment service and the possibility of a diagnostic check. His response was dismissive and condescending. I just asked how long a diagnosis would take and this man was so annoyed and said in a very in a very condescending and sarcastic tone: “Look, I do not have a magic ball that I can go and put on your car to know what is going on. I need a technician to fill an informative page (which he presented aggressively) that looks like this for your better understanding." I literally had no words for the way he spoke to me, I am very patient and kind when I speak to others. He definitely went beyond than unprofessional.
After this experience, I took my car to another mechanic who only had to turn on the car to see that something was wrong with it.
While I understand that shops can be busy, there's no excuse for such rude and dismissive behavior, especially towards women. I left feeling frustrated and unheard.
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Darla Smith
11 Feb 2022
I took my 2006 Jeep Grand Cherokee to USA Car Care this week to obtain an estimate for replacing my water pump and Serpantine Belt. The personnel in the office was very nice and friendly and they arranged for a pressure test to verify the need for a new pump and the results showed that I did have a leak. They gave me an estimate that I considered to be very fair and I took my vehicle in the next day for the work to be done. I had my vehicle back in less than 24 hours and was very pleased. I would recomment them very highly and will definitely return there for any other issues that mghit come up in the future
Friendly and great service for a low price. Sam was very helpful and worked with me on the issues my car was having. So helpful took in a different car that my wife wanted to take to the junk yard. They fixed it!
Went to this place to get a inspection report. New to town. The guy got in the car lifted the hood. My husband wanted to know why he was lifting the hood and not putting it on the machine that plugs inside the car. The guy came back in the waiting room stating the 3 brake light was out and we would need to wait for a technician. I was asking general questions then the guy got mad and start being rude. Finally the technical arrives, I'm expecting to get the car working properly next couple minutes he brings the car up front telling us they couldn't fix the led lights. So I left went home less then 3 miles away. Came back out to try someone else and we begin to here a loud noise when I turned on the Air conditioner. Seconds later it just stop working this all happens within 20 minutes and a.c. was working find going there so I know they did something to my ac. Please don't trust this company please
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Ricky Collins
8 Jun 2021
Marty and Sam took very good care of me. They got everything fixed up in one day and even gave me and my two boys a ride to and from the shop. Very helpful. I definitely recommend this ship to anyone needing quick and inexpensive repairs.
Forget Jiffy Lube and Take 5 right next door. Cheaper, Better, Faster! Last time I went they did my state inspection in less than 10 minutes. They replaced a brake light for free. They don't make places like this anymore. Great Business that takes pride and cares. Bravo!!
Mr. Sam was awesome. It is very hard to find an ethical mechanic that will not hit you with all repairs and the kitchen sink. This place is a great place to get your car fixed, assessed, or a state inspection.
I have been a loyal customer of USA Car Care for more than 25 years. My most recent experience, with our 2012 Acadia, was perhaps the best. From the estimate to the repairs, Sam was knowledgeable and prompt as well as hospitable. My wife is very pleased with her air conditioner now; she says it is better than when it was new.
Sammy and his crew always come through for me. They take excellent care of both my personal vehicles and my business fleet. This shop is honest and ethical; they put value in customer service and relationships. They have been in the community for decades under the same name, so you know that means something. You'll never go wrong with USA Car Care!!!
My husband and I have used USA Car Care for 14 years. We won't go any where else. Sammy has done good by us and our vehicles. The work is good and prices are fair. Sammy will not do unnecessary work.
At one point I was convinced that I needed brake work on my mini van - Sammy said no, they are fine. I questioned him and he insisted that the brakes were thoroughly inspected and I did not need any work. LOL - he was right. The brakes were fine and I didn't need new pads, etc. However, I was more than willing to pay for work - so thank you Sammy for not taking my money! :)
