The staff is nice and professional but the rooms leave much to be desired. The linens and towels are clean. The room itself is clean but needs updates and thorough cleaning needed in the bathroom. The bathtub needs to be replaced as it's rusty. There is mold on a wall and around edges. Seems like a repair was attempted but didn't hold.
Respuesta de Comfort Suites Deer Park Pasadena empresa4 Jul 2026
Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff to be friendly and professional and that the linens, towels, and room cleanliness met your expectations.<br><br>We sincerely apologize for the condition of the bathroom and appreciate you bringing these concerns to our attention. The issues you described, including the rust on the bathtub and the mold, are not consistent with the standards we strive to maintain. We have shared your comments with our maintenance and housekeeping teams for immediate inspection and corrective action.
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Ali Richardson
26 Mar 2026
Quiet location.
The lobby is very nice, but the rooms, especially the bathrooms (shower/tub) in the suites, need to be remodeled....looks like they just patch things up to make it usable.
Do better with the breakfast; the sausages were not done and looked like they were swimming in water.
The elevator didn't work all weekend.
The customer service was good, the air conditioner went out in our room and they switched us to another room with no problem.
It was an experience, but won't be staying at this location again.
Respuesta de Comfort Suites Deer Park Pasadena empresa4 Apr 2026
Hello Richardson<br>Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our quiet location, appreciated the lobby, and had a positive experience with our customer service team—especially during your room change.<br><br>We sincerely apologize for the issues you encountered during your stay. Your comments regarding the condition of the suite bathrooms, breakfast quality, and the elevator outage are concerning and do not reflect the standard we strive to maintain. We understand how these inconveniences can impact your overall experience, and we are addressing these matters with our maintenance and operations teams to ensure improvements are made.<br><br>Your feedback is extremely valuable to us, and we appreciate your honesty. While we regret that we did not meet your expectations this time, we hope you might consider giving us another opportunity in the future to provide you with a much better stay.<br><br>Best Regards<br>Shamin Baigh<br>General Manager <br>Comfort Suites Deer Park-Pasadena<br>
