JM
Jessica Marrero
24 May 2026
When we got to the hotel at 1:30 am we were told that they changed their pet policy three days before. We had booked a month in advance and didn’t get a call or email advising of this change.
The person at reception called the manager and we were told they were going to make an “exemption” for us. When we got our room it was not cleaned at all. It was exactly as it was when the prior guests left. When I told reception they were acting like I was crazy. He went up to confirm.
Overall the hotel is nice, good condition and the area is good; near the airport. But the staff and management are not good at communicating.
