Savanna Shabazz
17 Jun 2026
My husband came in after suffering a work-related injury and had an X-ray completed shortly after arriving. Unfortunately, his experience after that was extremely frustrating.
He sat in the exam room for over an hour waiting for results and pain relief. During that time, three different staff members checked on him, and each time he asked about pain medication, he was told they would speak with the doctor. Despite this, no one returned with an update, medication, or an explanation for the delay.
What made the situation even more disappointing was seeing staff members sitting at the desk on their phones while there were very few, if any, other patients waiting. The doctor walked past the room multiple times without providing any information. When my husband finally went to the desk himself to ask about his X-ray results and pain medication, he was simply told he needed to speak with the nurse.
After waiting so long without answers or pain management, he went to his car to get Tylenol for himself. When he returned, he was then told he could not wait in the waiting room even though he had already been waiting in the treatment area and had received no communication regarding his care.
What makes this even more disappointing is that I have personally been to this facility several times and have never had an issue. In fact, because of my positive experiences and as someone who works in the medical field myself. I specifically recommended that my husband come here. However, the treatment he received was completely unacceptable.
I understand that healthcare can be busy, but communication, compassion, and patient care should never be overlooked. No patient should be left sitting in pain, repeatedly asking for help, and receiving little to no information about their care. This experience was absolutely ridiculous and is something that should not happen to anyone else. I truly hope management addresses these concerns so future patients are treated with the attention and respect they deserve.
Thank you for sharing your concerns, Savanna. I'm truly sorry to hear about your husband's frustrating experience. We understand how important communication and timely care are, and it's clear we fell short during this visit. Your feedback is invaluable, and I assure you that we will address these issues with our team to improve our patient care. If you would like to discuss this further, please feel free to reach out via text or call.