kind staff 26 hedging 9 help with policy 8 clear explanations 8 helpfulness 7 renewal 6 first time buyer 3 thoroughness 3 doubt resolution 2 best rate 2
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Onsite services Wheelchair accessible entrance Wheelchair accessible parking Wheelchair accessible restroom Wheelchair accessible seating Pay credit card Pay debit card Parking lot free Parking street free Onsite parking
Jeanette Perez-Perez
25 Jul 2026
Came in this morning with Sonia she was a big help she gave us the best price. Will recomen with friends and fam
Thank you for having faith in us to get the job done, we are glad to have been able to help. Enjoy your day!
Alann Limon Local Guide
18 Jun 2026
I called multiple times just trying to handle a simple request, and their customer service agents literally hung up on me repeatedly. When I finally got someone to stay on the line, they lied straight to my face and claimed I had to physically drive down to an office in person just to cancel my policy.
Knowing that sounded completely fake, I called back yet again. Magically, the next agent was able to cancel the policy over the phone within minutes.
It is entirely unacceptable that you have to play customer service roulette and get hung up on just to find an employee who actually knows how to do their job—or one who isn't actively trying to mislead you to keep you from canceling. Save yourself the headache and the gas money. Avoid this place at all costs. If I could give 0 stars, I would.
Hi Alann, thank you for sharing your feedback about the service you received today. Your comments help us understand where we can improve and how we can better support our clients. Please reach out to us directly at (713) 472-8300 so we can review your case, answer any questions, and make sure you receive the clarity and assistance you deserve. We truly appreciate you taking the time to share your experience, as your feedback helps us continue to grow and serve our clients better.
F Local Guide
7 May 2026
They lied. They take money without permission, sell you the pitch of a one time charge but they sneak and up charge. Representative are liars and incompetent
We’re sorry to hear about your experience and understand how frustrating it is to feel misled or charged without clear authorization. That’s not the kind of experience anyone expects, and your feedback is taken seriously. To discuss your concerns in more detail and get assistance with the charges you mentioned, please contact (713) 472‑8300. A team member there can review what happened and help address your complaint directly.
Manuel ruiz
8 Apr 2026
Sonia at the Southmore office was awesome, she explain and explain the policy
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
Alma Jara
31 Mar 2026
Very professional and courteous she did everything well and explained everything well also
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
alexa m
12 Mar 2026
Sonia was a lot of help super efficient and gave me the best price. She truly treated me as a friend not just another customer would reccomend🫶
We are glad our agent left a good impression on the services provided, helping you find the rate you were looking for. Enjoy your day!
Javier Vasquez
21 Feb 2026
Very happy with the service I get from Sonia she call me to remind me about renewal will recommend
We love to see that you are taking the time to comment on the recent interaction you had with us. Customer Satisfaction is our top priority. Have a great day!
Jose A Retiz Retiz Local Guide
9 Jan 2026
Here's saying that the service is great and the staff is top-notch. I highly recommend Freeway Insurance.
Thank you for sharing your personal experience with us today. Remember, we have more to offer, feel free to reach out to us via email or phone so we can show you a bit more of the other services we offer. Enjoy your day!
Maria Tabares
27 Sep 2025
Great service, she answer all my questions. Great company. Thank you Sonia at the Southmore office
Thank you, Maria, for sharing your experience. We’re glad Sonia at the Southmore office was able to answer your questions and provide great service. We appreciate your feedback and look forward to helping you again.
Juan Martinez
24 Sep 2025
Service overall was amazing and the staff!!
were very nice in communicating and explaning everything, definitely will keep using these services!
Thank you for sharing your experience with us today. We are always here to help you with your insurance needs. Enjoy the rest of your day!
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