I had my son's treatment there. Next time when we asked for appointment because of issues with their previous treatment, they did not give him appointment saying he is not a regular patient. We went to another pediatric dental and the x-ray showed that there were imperfect and incomplete root canals leading to infection and the pulled out the tooth.
The behavior of dentists were good, but the treatment quality and customer service and sense of responsibility were absolutely awful.
Signaler cet avis
AF
Adam FahimLocal Guide
12 May 2025
Billing department is completely unprofessional and refused to call my insurance provider to confirm coverage. They told me I need to figure it out and suggested I take my daughter elsewhere.. I will definitely do that!
Signaler cet avis
MB
Meredith Benoit
25 Apr 2023
Terrible experience! Two instances have occurred the first one was at the Reading office. Receptionist extremely rude to me because if miscommunication from office prior to appointment. After dismissing my son from school they wouldn’t see him without me paying upfront even though we had insurance. The receptionist was so rude and disrespectful to me that they had me in tears. Today we were five minutes late for out appointment and the doctor refused to take us after I dismissed my daughter from school. They sent out a hygienist to tell the receptionist right after we checked in. I will be taking my kids out of this practice. The only person that is nice at this practice is Dr. Matt!
Signaler cet avis
SP
Sarah PaydavosiLocal Guide
28 Jul 2019
My husband took my daughter for her second cleaning to PDA. He had forgotten the insurance card. He called me and ask me to read the group number for him. While he was on the phone with me the secretary was pushing pressure on him that either he pays right away or they will loose their appointment. I asked for just few minutes to bring my wallet, they took my daughter to the room. I called my husband few minutes later and he told me right after taking them to the room somehow they changed their mind and asked them to leave and call for another appointment. It took me just few minutes to locate the insurance number. It’s disappointing that they have zero trust and patience with their patients. And I don’t find it appropriate to take the kid to the room and then asking her to leave just because they couldn’t wait for 3 minuetes for the insurance number. We will never go there again ...
Réponse de PDA Dental Group entreprise25 Sep 2019
Pediatric Dental Associates/PDA Dental Group is devoted to providing the highest quality of pediatric and adult dental care. As mentioned previously, we apologize if there was any misunderstanding of our financial policy. It is posted on our website under the “Patient Info & Forms” tab.<br><br>https://1w4ykijdw2j34w0ag195yrq1-wpengine.netdna-ssl.com/wp-content/uploads/2019/01/Financial_Policy_Oct_3_2018.pdf<br><br>We are happy to clarify/discuss in further detail. The contact number to our billing department is 781-729-1900 x6.<br><br>The Doctors & Staff at PDA Dental Group
