Less than 1 star. These people lie straight to your face. Came for a oil change and im on company time. I ask the manager how long will this take. He says bout a hour..as in lk less than a hours. 2 hours later still waiting g on them..and as for the customers after me he told the same lies..2hrs later my vehicle just got on the lift.. couple more hours togo on a oil change..
Réponse de Sun Auto Service entreprise4 Sep 2026
Hi Ronny, we are sorry to hear about the service you received at our shop. Your satisfaction is our priority, and we would like to make this right. Please contact us at 877-201-6586 to discuss further.
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AR
Andrew RiosLocal Guide
29 Apr 2026
Update: still no call from management about my experience. Not even the owner has responded to my review.
I cant begin to tell you how upset and disappointed I was in this place. Let me start with, this was my first time getting an oil change at this establishment. I had a busy day today but I really needed to get an oil change. Since they advertise a 20 mins oil change. This is what I needed. I was impressed with how nice the place is. Its set up for a nice experience with Tvs, wifi, phone chargers, drinks and a kids place. Well, a 20 mins oil change hit 40 mins when they advised me they didn't have the oil for my car. I was already upset it was 40 mins. The guy said it would be another 10 or 15 mins to have it delivered. Since my son was entertained in the kids area i just said ok, but I did remind him i needed them to be done quickly. Well 1.5 hrs later we finally left, i asked for the manager and he was not there. The manager there couldnt help, his explaination was he was service manager. I was like really? I dont know what kind of business they are running but when there is an issue this big, telling a customer the other manager has to fix it should not be the response. They took my info and said the manager would reach out to me, well i guess my business was not important enough to call me today. To be fair the service personnel were very nice and polite but I dont recommend this place. I always use Valvoline but decided to try this place since i was going to the car wash next door. So disappointment. Never again for me. Save your money its not worth the frustration.
Réponse de Sun Auto Service entreprise4 May 2026
Your feedback is important to us, Andrew. We sincerely apologize for the extended wait and lack of follow-up. Our team is dedicated to providing exceptional customer experiences, and we value your feedback. We would be grateful for the opportunity to address your concerns directly. We have sent you an email regarding this matter, as we are eager to further discuss it.
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JV
james vondielingen
23 Jan 2026
Called to make an appointment for the next day to get alignment done on my vehicle and was told there was no need because the shop was not busy. Skip to today, I get there to get it done and now im told they are too busy to do it at all today. THIS IS WHY I WANTED AN APPOINTMENT!!!!!!
Ended up going to a competitor and getting it done while I waited.
Réponse de Sun Auto Service entreprise4 Feb 2026
Hi James, we are sorry to hear about the poor communication you experienced. Your satisfaction is our priority, and we would like to make this right. Please contact us at 877-201-6586 to discuss further.
