Very hard to schedule an appointment for test, even with referral.
Réponse de Texas Children's Med Center (Level I) entreprise4 May 2026
We apologize that your experience didn’t meet expectations, as we strive to provide exceptional service to all patients and their families. Please know that we value your feedback and will use it to improve our processes. Your concerns have been shared with our Family Advocacy Department & please feel free to reach out to them directly at 832-824-1919 to discuss the matter further.
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ML
Michelle Lomas PantojaLocal Guide
18 Feb 2026
The front desk is very rude.
Réponse de Texas Children's Med Center (Level I) entreprise4 Mar 2026
Michelle, we sincerely apologize for the negative encounter you had. We would like to get a better understanding of what happened so we can try to help. Feel free to reach out to our Family Advocacy team at 832-824-1919 or we can call you directly if you provide your contact information through TCH Facebook private message. Thank you.
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CP
Cindy P
20 Sep 2025
The fees to see a doctor here are enormous especially if you have not met your deductible. I saw Dr. Hajjar for 20 min and had labs drawn and my bill was $3,000. I do not feel I was helped for the amount of money I had to spend.
Réponse de Texas Children's Med Center (Level I) entreprise4 Oct 2025
We’re sorry that you’ve had a frustrating experience. Please call 832-824-1000 for any insurance, financial, or billing matters for Texas Children’s Hospital. Thank you.
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KC
Kyla CarpenterLocal Guide
7 Mar 2025
Staff is incredibly rude and have 0 patience or kindness. No phone courtesy and just downright rude. Do better.
Réponse de Texas Children's Med Center (Level I) entreprise4 Oct 2025
Kyla, we sincerely apologize for the negative encounter you had. We would like to get a better understanding of what happened so we can try to help. Feel free to reach out to our Family Advocacy team at 832-824-1919 or we can call you directly if you provide your contact information through TCH Facebook private message. Thank you.
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FM
Florencia Mejia
23 Apr 2024
Réponse de Texas Children's Med Center (Level I) entreprise4 Oct 2024
We strive to provide prompt and high-quality care for our patients and their families. We would like to better understand your experience to identify areas for improvement. At your convenience, we’d appreciate it if you could please call our Family Advocacy department at 832-824-1919 to discuss the matter further. We will also share this feedback with them directly so that we can better our patient experience.
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RJ
Robyn Jones (Campbell)Local Guide
22 Mar 2024
My child was clearly having a neurological episode. The EEG didn't show signs of a seizure, but they didn't order anymore testing. No CT scan, no MRI. After I sent his neuro-team the video taken at home, they referred me to psychology. It's not psychological. The doctors at this location will insult your intelligence assuming you won't do your own research based on cultural background and other demographics. They clearly operate on biases and stereotypes. Also, the staff could be friendlier.
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DP
Diane ParkerLocal Guide
29 Feb 2024
the desk attendant in Wallace tower surgery area early 2/29 was EXTREMELY rude and unfriendly…. No hi, good morning… just you can’t just wander around … you have to be checked in. We told her we were just waiting for our daughter to come out so we could sit with her during baby’s surgery. She said you can’t stay on this floor… you have to go to 3. I hope she doesn’t ever have a child or grandchild having surgery…. A little kindness and compassion for everyone would be nice. If you hate your job that much you need to leave.
Réponse de Texas Children's Med Center (Level I) entreprise4 Oct 2024
Diane, we sincerely apologize for the negative encounter you had. We would like to get a better understanding of what happened so we can try to help. Feel free to reach out to our Family Advocacy team at 832-824-1919 or we can call you directly if you provide your contact information through TCH Facebook private message. Thank you.
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MC
mike canvasLocal Guide
29 Jan 2024
Pretty horrible. Paid parking, for a hospital, let alone a children’s hospital? Come on now. You already take hundreds of thousands from us and you want to be petty and charge us for parking here? Wait time is disappointing and also after you’re done, the nurse or staff at the desk gives you a date and time and doesn’t care about asking if those dates and time works for you. I wouldn’t bring my child back here, go elsewhere!!
Réponse de Texas Children's Med Center (Level I) entreprise4 Oct 2024
We strive to provide prompt and high-quality care for our patients and their families. We would like to better understand your experience to identify areas for improvement. At your convenience, we’d appreciate it if you could please call our Family Advocacy department at 832-824-1919 to discuss the matter further. We will also share this feedback with them directly so that we can better our patient experience.
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LT
Lydia Torres
18 Nov 2023
An appointment was made within the pediatric office for today, months in advance. The medical center of Houston has traffic. 52 minutes prior to the appointment. I am absolutely disappointed. To just reschedule.
Réponse de Texas Children's Med Center (Level I) entreprise4 Oct 2024
We would like to help you resolve this issue as quickly as possible. Please call our Family Advocacy department at 832-824-1919 so we can better understand the situation and provide a resolution.
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EM
Emily Mason
30 Oct 2023
The amount of time we waited I could have went to medical school and got the degree myself. Still no doctor showed and nurse staff attitudes were terrible when you ask questions. The was ridiculous and a waste of time received 0 help.
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