Oceans Behavioral Hospital — Katy

KM

Kevonn Mitchell Local Guide

30 Jan 2025

This place is not fit to take care of your loved one. My mom was brought in on a court order for 72 hour hold it’s day two and it’s already a damn mess. I want my mom of here so bad. They don’t truly care about the patient and hardly are available to answer your questions. My mom wasn’t given her meds as she should have been and I’ve had to constantly call. Sick of this place and want her out.

RR

Russell Roebuck

24 Oct 2024

Husband was not bathed in 2 weeks , possessions were not listed correctly other persons items listed, never could get answers on phone calls with concerns, husband said food was intollerable only lived on snacks provided. Was left in wheelchair when he was used to walking with a walker, had to wear diaper due to bathrooms always full . Nurses would not answer questions would transfer call that no one would pick up or return voicemails. Husband came out two weeks later looking horrible and with bruises on back. Ask for any place else this place should be shut down!!!!

JH

J H

2 Oct 2024

I was a patient here and it took me nearly a year of in-depth therapy to get to a healthy place to be able to write this review.

You can easily search online and find that within the last year this specific location has been fined for many of the issues pointed out in multiple reviews.

This place is hell on earth and it should be shut down immediately.

Dr. Z has no interest in your physical or mental well-being and he will do whatever it takes to get the absolute maximum payout from your insurance company.

I checked in on a VOLUNTARY basis due to unforeseen trauma in my life that led to a hospitalization.

I should have been legally allowed to leave after the 72-hour mark — as I checked in on a VOLUNTARY basis and I begged to leave every chance I could.

I knew within hours of my arrival that this place was going to be more harmful to me than helpful.

They make all of the promises that you need to hear when you are signing the paperwork to check in, but once that door closes, you are literally in a living nightmare.

Please know your rights before you are lied to and held against your will.

It was not until after I left that I got to see the lies that Dr. Z documented about me.

Dr. Z “diagnosed” me as being bi-polar within the first conversation that we ever had.

I was so traumatized from just one day here and then I was held for a full week against my will.

I begged to leave every single day and Dr. Z repeatedly and aggressively screamed in my face, slammed his fists down on his desk and threatened to have a court order mandate that I stay.

He told me that he would keep me there for a full month if he "wanted" to.

After being held for a week against my will- I was advised by the office representative that my insurance company was no longer paying for my care and that I would be responsible for the cost of my care beyond my stay of 72 hours.

When I advised that I would be contacting my insurance company to dispute this- as I requested to leave every single day - the bill magically just went away.

I was also released within hours of this billing conversation.

I have since made a full recovery with proper therapy and finding healthy support system to process the trauma from Oceans.

The “therapy” was a joke. Their best attempt at providing care was when I was given crayons and word search puzzles.

Please know that this is facility specializes in geriatric care which understandably requires specialized needs as well.

The staff were inhumane in how they treated elderly patients- patients were left unattended and were rarely given assistance when it came to meals and meeting their most basic human needs.

The staff never cleaned up any soiled areas. The seats in the common rooms were constantly soiled in human waste.

You could not sit anywhere without fear of sitting in blood, and urine and feces.

I also witnessed a staff member and a patient get into a physical altercation without any repercussion.

This place is an absolute danger to patients - All patients are in the same area with no separation between genders, age or severity of their own situation.

I had men walking into my room (including the very inappropriate male staff members) at all hours of the night.

The staff were downright cruel and showed minimal human compassion.

There was an elderly man with memory issues, that kept looking for his deceased wife and the staff would laugh at him and call him inappropriate names.

The staff would leave patients on the floor in their own waste without proper care.

I witnessed staff members laughing at an elderly gentleman that had fallen which caused a cut on his leg to bleed and they just left him there on a mat without care.

They put my life at risk as I was placed on so many medications that it took me months to balance everything out.

My physician was shocked that they would put me on such a dangerous combination that could have easily led to serotonin syndrome.

If you have any compassion for your loved one or for yourself- please do not go anywhere near this place.

CH

Cynthia Hughes Local Guide

21 Jul 2024

When I first got there I was angry. I went there voluntarily. They were great!!! I truly love the staff. They really care. The food is great too. There were several staff members whose name I remember. Ray is one who always had my back and another is Rosa. Ray knows who Rosa is.

JP

jim pomeroy

12 Jun 2024

I BEG YOU, DO NOT EVER let your loved one go to this place. Absolutely horrid and pathetic. It is nothing but a cash cow and at best, Adult Day Care. Every time we went to visit the rules were different ie: how many can go in, cell phones ok; cell phones not ok.. can bring food in, can't bring food in. Staff poorly trained but don't blame them, know they're not paid squat....ZERO Management was EVER present. Left numerous messages trying to talk to the so called Doctor and NEVER received a call back. If it was possible I'd give them 0 Stars. DO NOT let your family member go here if at all possible

DS

Diane Soltner Local Guide

26 May 2024

I was a hostage in this “so called hospital” for 10 days. I give this “prison disguised as a hospital” ZERO STARS. Upon arriving, I was immediately blasted in the face by the strong smell of URINE and POOP. It was 2:00 am when arrived, being transferred from a regular medical hospital, there were people just wandering around I the middle of the night. After paperwork I went straight to bed, locked the door to sleep. The next morning I was frightened and disgusted with what I saw. One big stinky, dirty room with lots of patients (with not much supervision) stumbling aimlessly around or sitting in wheelchairs alone, some drooling, all unkempt. There was no TV for my entire 10 day stay, I was told it was broken. No games to play, no music…nothing, just sit there and watch patients fight. There was “group therapy” which consisted of coloring with crayons and “therapists” handing out children’s musical instruments (tambourines and rattles)…causing a major headache! I couldn’t bring a cell phone or iPad and had to go to the nurses station and ask to make a call, then give them a phone number to dial and they would pass you the phone on a wire through a small hole in the plexiglass. They never cleaned, wiped or sanitized the phone receiver between patients calls. It disgusted me to touch it and put it near my mouth but I had no choice if I wanted to call home. I changed the diapers and pants for two of my older friends, (I’m 72) giving them my own clean clothes. The floors in the entire facility were filthy with sticky dried urine, I never saw them wash the floors or wipe down the tables before or after meals. I had to check the plastic chairs before I sat because often they would have “some kind” of fluid on them. No soap in the bathrooms. The The men and woman (about 45 patients)were mixed together in one big group area and I saw 4 women strip naked. One of the frequent “strippers” (J.E.) was constantly hanging on and stroking the men’s hair and faces. These men were victims, unwelcoming to her advances. She hated the women, screamed and cursing in their faces and sometimes hitting them. Occasionally they would put a stack of drinking cups on the counter but they disappeared quickly. The only fluids they supplied were half filled cup of juice, tea or a carton of milk with meals. Not nearly enough fluids to sustain a human. There were no cups or drinking water available 90% of the time and no hand sanitizer. No towels or wash clothes without begging for one, then just waiting. Techs burst into my room in the morning at FIVE AM yelling “Get up…get up”. Breakfast was not until 8am. They wanted us out of the rooms so they could empty trash and check our shelf to see if there was anything we shouldn’t have. The Tech took my body/hair wash, deodorant , hand lotion and comb. Luckily I had hidden my tooth brush and paste. I was constantly seeing people in wheel chairs calling out for help to be taken to the rest room, many already sitting in pooped and peed diapers, hence the constant disgusting smell of the place. My roommate waited 5 days for a toothbrush and toothpaste. My husband brought them for her when he visited. I saw a tech staff shove a 85 year old woman with Alzheimer’s…then grab away a roll of paper towels from her. When you would ask for anything they said “Go sit down” or “Go ask her” or just ignore you. Several times I had to ask for my meds because they forgot about me. The sheets on the beds had holes in them. On day 7 I got a new roommate, twice she got up in the middle of the night and touched my face! I discovered tiny red bug bites all over my lower chest and abdomen. Yes, I had become a host for BED BUGS! 🪳🪳🪳 Well today I finally was released 10 long horrible days and sleepless nights, I am exhausted…I was there for depression and anxiety which got no better there. I talked to Laura H, a Physicians Assistant 3 times and NEVER SAW A DOCTOR!!! When I signed out I was informed that I owed them a  $350 co-pay, I said “send me a bill”… 😂😂😂 BEWARE…THIS HELLHOLE NEEDS TO BE CLOSED 👎🏻

RN

Rhonda Negrete

17 May 2024

My sister was admitted today. She called me crying and so frightened of this place. She said it smelled of urine and feces with people running around naked. I heard them screaming in the background. Her medication is 6 hours late. The medical system is horribly broken. I couldn't get a nurse to even answer a phone to provide some information. I think this is a state funded facility in which case they do not care about the patients, it seems. I did talk to one person by the name of Ashanti. She was very kind and helpful regarding my sister's care. So this I'm grateful. It seems to me that this facility would want to do better and work on a better reputation and better nursing staff who really care about people. After all, they did study and choose this line of work. Possibly for all of the wrong reasons. The broken mental health and medical systems need to be changed. It's an emergency at this point... my sister is mandated for 72 hours in this facility. After that, we will be moving her out of this place immediately. This place will not help but only set her back. Our family won't allow that to happen. I now understand why their rating is only 2.5. That's really a bad rating for a medical facility. I'm afraid for my sister at this point.

JP

John Powell

6 Apr 2024

The poor reviews I was reading really had me worried when I found out this was where I was being sent. After getting there and seeing for myself that most of the bad reviews were true -to a point. This place could be run a lot better, with some proper management and more staff. They really need to separate the “high need” older dementia patients. As a younger person that was there for making a bad decision, I felt like it was more of a distraction/set back to my recovery. About 50% of the staff have some issues they need to take care of if this is the line of work they are choosing to do. The other 49% of the staff I thought were pleasant, to a point. There was a 1% nurse that I would like to give 5 stars to- her name I believe was Abby. Every time I would see her she was always pleasant AND professional. Very friendly and always helpful if i had a question she would find out for me if she didn’t know the answer already. The staff could be so much better if they all were like her. Thank you for making my stay a little more pleasant!

CT

Cheryl Tatum

5 Apr 2024

I recently placed my father at Oceans Katy for 2 weeks and I would like to say the level of care was excellent. The clinical, nursing and discharge staff were extremely helpful. The medical staff was able to prescribe the correct therapy and my father is doing much better. I want to personally thank the entire staff for a job very well done!

CN

cami n

7 Sep 2023

my mom is receiving outpatient therapy here and i can say it did not start off bad, but there have been too many times where transportation is late and they will not update my mom nor i about what time she will be picked up or dropped off. there has now been serval instances of staff avoiding her after she spoke out about the mistreatment, if you have a loved in inpatient care and is recommended for outpatient therapy do not send them here, if you have the option to go to the other location then i recommend that because all they have done is cause more stress on my mom and she does not need that when she is supposed to be receiving help.