I agree with Cindy, my husband, her dad, was sent back to his memory care facility yesterday with no call to either of us or to the memory care facility and he was being released from Ocean. When he returned to his memory care facility, the director said he was very emotionally and ended up sleeping for hours. I could go on and on about the lies, the non-returned phone calls, no communication at all from the doctor--not one call. etc. Seems as though my insurance is good, so they got almost four weeks worth of payment. These patients need help, but so does the staff and management.
Risposta da Oceans Behavioral Hospital — Katy azienda4 Oct 2019
Hi Paulette -- We appreciate your feedback and take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we are happy to address any concerns directly at [email protected]. Or, you’re also welcome to contact Abbie, our Patient Advocate, at (281) 492-8888.
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Kathy VargaLocal Guide
18 Sep 2017
If I could have not chosen a star I wouldn't have. They don't deserve it. My mother spent 2 1/2 weeks there and it was like pulling teeth to get anyone to call me back. The Dr there, Dr Kiam is useless. I called everyday to talk to him about my mothers care and he called me back. And when I went to visit her she was in a wheelchair. Too weak to walk they said. Tho she walked in there. She also developed a bed sore and she also came out with a very bad cough and rattling in her chest. These things tell me she stayed in bed the whole time. She will not return to this facility again.
Risposta da Oceans Behavioral Hospital — Katy azienda4 Oct 2017
Hello Kathy – We take your concerns very seriously. If you would be willing to do so, please email us your contact information at [email protected] and we will contact you privately about your comments. Or contact our Patient Advocate at (281) 492-8888.
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Paul SicardLocal Guide
6 Jul 2017
This place is terrible. The doctors are impossible to get hold of. They are only there part time and their hours seem very inconsistent. If you leave word daily that you want to talk to a doctor, they might get back to you in a few days (or not at all). They misdiagnosed my mother in law and somehow missed that she was schizophrenic (I guess the delusions didn't tip them off).
The doctor (Wawa? Woowoo? we never really got his name) told us that a few days before he was ready to release her, they'd be in touch to work out care after her release. Instead, we got a call at 4pm to pick her up the next day. When we picked her up (she was still very symptomatic and we tried to tell them she wasn't in any condition to leave), we were told to bring her to an outpatient program with no further instructions. Well, that didn't work out, my mother in law was kicked out of the outpatient program after a few days because she was not participating and wandered off for a pedicure in the middle of the day. So, she was not well enough to participate in an outpatient program, but was released anyway.
We heard stories from other visitors of no communication from doctors, patients not getting the clothing they were left, altercations between patients, patients being bruised by orderlies, and other stories of generally bad care.
Bottom line: If you care about someone, don't bring them here.
Risposta da Oceans Behavioral Hospital — Katy azienda4 Oct 2017
Thank you for your feedback Paul. Oceans Behavioral Hospital Katy is open 24 hours a day with staff working around the clock to provide care to our patients. We offer inpatient and outpatient services that work for many individuals, but of course every situation is unique. We’d like to look into some of the issues you describe in your review. Please provide us your contact information by emailing [email protected] so we may discuss further, or feel free to contact our Patient Advocate at (281) 492-8888.
