Kindred Hospital Houston Northwest

NA

Nicole Alderman Local Guide

3 Aug 2026

My mother came here for trach care and rehabilitation. This place is absolutely horrible. Do not send your love ones here. It takes over 30min to get anyone to suction her trach out. The nurses are rude as hell, some of them don't even seem like they should still be working. It's almost like they have no retirement. Nurses caring for ICU patients that can hardly get around them selves. My mother would text me for help because they would take her call light away, or that she was scared because no one would help her or give a shot to bother to help her. She couldn't talk because of being on a ventilator so the staff would ignore her. My mother was having a breathing episode where she was having trouble and a nurse was trying to give her applesauce to cool her down. You don't give anyone anything by mouth if they are having trouble breathing. The facility finally got her off the vent and they give her whole foods, instead of pures. My mom ended up a aspirating and ended up back in ICU. Which in turn but her back on the ventilator. My mom ended up with severe PTSD. So then Everytime they would try to take her off the vent she would have an episode and she couldn't get back off. I fully believe this place is the reason my mom ended up dieing. I wouldn't place my enemy here. This place needs to be shut down for good. Horrible just horrible place. I fought with the nurse manager on multiple occasions over my mother being ignored. My father had to call the respiratory managers direct line so I could get someone to suction my mother's trach out. Please don't leave your love one alone in this place. They won't be cared for especially if they are on a ventilator.

KW

Kimberly Wosczyk

7 Jul 2026

edit to my post:
Over $700 was charged to my dad’s account after his card was stolen. When I went to the facility to get information and ask for his intake log, they told me there was none. They never documented what my dad arrived with even though he was already experiencing confusion at his first hospital before arriving there. Then while he was intubated and sedated no one secured his items including wallet and brand new cell phone. When I asked who has access to his items to help figure out what happened the woman told me they could never tell me who because “many people had access to your father’s room”. This facility failed to protect a vulnerable person under their care.

Aside from my dad’s health declining during his stay here, My dad had his debit card stolen from his wallet at this facility. They said they do not keep a security log of peoples belongings and forward me to housekeeping. Do not send your loved ones here

YS

Yolanda Smith Local Guide

12 May 2026

I NEED A ZERO STAR!!!!!!! THIS PLACE IS AWFUL AND NONE OF THESE NURSES CARE ABOUT THESE PEOPLE! THEY DONT CHECK ON YOU! FOR HOURS AT A TIME! YOU MACHINE BEEPING THEY WALK RIGHT ON BY. YOUR ALARM & LIGHT BUZZING THEY DONT EVEN ANSWER YOU! I WAS HERE YESTERDAY AFTER 44 MINUTES OF HER MACHINE AND LIGHT GOING OFF I GOT UP AND WALKED DOWN TO GET A NURSE IT WAS 4 OF THEM, ALL OF THEM WAS ON THEY PHONES! WAIT IT GETS WORSE THE HOT WATER DONT WORK IN HER ROOM!!!!!! THEY SUPPOSE TO CHANGE HER BOWEL BAG AT LEAST TWICE A DAY THEY CHANGE HERS EVERY 3 DAYS! UNACCEPTABLE!!!!!!! SHE ASK THEM TO CHANGE WHILE I WAS HERE YESTERDAY THEY TOLD HER ITS NOT FULL! WELL SHE WAKE UP THIS MORNING BAG HAS BUSTED AND POOP HAS LEAKED ALL OVER HER! NOT OKAY!!!! I WILL BE CALLING THE STATE FIRST THING IN THE MORNING!!!!! DO NOT BRING YOUR LOVE ONE HERE! I REPEAT DO NOT BRING YOUR LOVE ONE HERE!!!!!!!!

KT

Khiry Thompson

23 Apr 2026

Staff is lazy and rude; The nurses and nurses assistants don’t seem to know their jobs, looks confused majority of the time. Lacks care for patients. The facility like all the others are older and are very humid and smells old and dirty, they have problems with ants and other insects. You have to stay on them to do their jobs, repositioning is almost impossible if you are not there, so your loved one will leave with bed sores if you are not on them. Barely suctioning patients, will let it build up before they do anything. I wouldn’t recommend this place to anyone, your loved one will leave worse than they came.

CM

Crystal Meeler

14 Apr 2026

This place should really reconsider calling themselves a hospital. At the very least, the receptionist lady working the front desk on Sunday 4/12/26 at approximately 2:15pm needs some serious retraining on what do in an emergency situation. I came into what I thought was a hospital on this particular day. While driving in the area nearby, I began to experience an anaphylactic allergic reaction (first time in my life). By the way I was feeling (hot, itchy, and like my throat was starting to swell) I knew I needed to get medical care immediately. I checked my map and saw Kindred Hospital was 1 min away and the closest hospital to me so I drove over there. I walked into the lobby and over to the receptionist desk. It was getting difficult for me to speak but I was able to mumble to her that I’m having an allergic reaction and struggling to breathe. She immediately and very rudely told me they didn’t have an ER and I needed to go somewhere else. At this point my situation is declining rapidly and breathing is becoming extremely difficult and it is hard for me to stand up straight so I’m literally leaning on the receptionist counter. I think she began to realize how dire my situation was and asked if she wanted me to call the paramedics. I shook my head yes and she said ok, but she would have to call her supervisor first. She directed me to walk over to the far end of the lobby and sit down at a table with chairs (mind you, this is past many other empty chairs in the lobby). She truly made me feel like I was inconveniencing her with my life threatening situation. I barely had the strength to take a few steps to the chair nearest to me. I was slumped over in a chair and managed to dial 911 on my cell phone (while she was on the phone with her supervisor) and through very shallow breaths tell them I needed an ambulance and where I was. An ambulance arrived within 5-6 min and administered the epinephrine that saved my life and then took me to a real hospital. I do understand that I mistakenly drove to a “hospital” that was not in fact a true hospital, but the fact that this person did not show any decency or compassion to another human being that was experiencing a life threatening situation should really by addressed by company management.

HF

Hind Farag Local Guide

10 Apr 2026

Dr Michael was great but my overall experience wasn’t that great! While at the hospital and soon after my serous foot injury and surgery, one of the therapists at Kindred got me on a scooter without any prior practice. 3 minute later I fell on my injured side. I let this go because I thought it was an anomaly. But then here’s another poor quality incident. I returned the loaner wheelchair in April 2025, but I’m still being charged for it. I called the hospital several times and left two voice messages with the case manager. And no one has returned my calls or taken care of my issue. The manufacturer is threatening to send my account to collections if I don’t pay for an extra 7+ months because the hospital hasn’t returned the chair and foot rests to them!

BH

Bobbie Holland Local Guide

8 Mar 2026

If I could give Kindred 0 stars, they would get it. My mother was in their “care” for 5 months. On March 1st of 2022, I was contacted & told that my mother was bleeding out & was being rushed to Memorial Hospital-Sugarland & told to go straight there. I instead went to Kindred. Seeing my mother in the condition she was in was beyond sad & infuriating. Kindred didn’t check her blood to ensure that the Warfarin daily dosage she was on didn’t need to be adjusted. Even though she was given multiple blood & platelet transfusions, the damage was too great for her to survive. This “hospital” gave my mother sedatives when i explicitly told them not to. They also never told me that my mother had grade 4 bed sores. It was a complete accident that I found out. Memorial Hospital-Sugarland nurses told us that they had never seen bedsores worse than my mother’s. My mother was a good person and wanted to live. She didn’t deserve what she went through and how neglected she was by Kindred. I can only pray that these people get what they deserve when they stand before GOD on Judgment Day; every single one of them!

FA

Francisco Arana Local Guide

15 Oct 2025

Please stay close if your parent is undergoing a procedure. My left mother’s arm was broken while on tracheostomy by a nurse named Erica Hearnes and her colleague while I wasn’t present. I had given consent over the phone, but I felt completely betrayed.. My poor mother couldn’t even scream.

Although my mother and I have chosen to forgive, we will never forget. She told me the nurse was careless, reckless, and smug while attempting an IV , failing to recognize that my mother had rheumatoid arthritis—ultimately breaking her left elbow and arm. God bless my mom in heaven.

(PS: Please be cautious of the older male Asian nurse; he mistreats patients.)

The few bright moments of her stay came from the kindness of others: PT Nurse McNerry, who brought my mom roses and was very personable, and the Asian night nurse in breathing treatments, who made her feel safe.

JJ

Julie Jackson

1 Aug 2025

This place is an absolute nightmare. I honestly believe that if i hadn't had my son with me, that they would have hurt me or killed me. I had several staff call me fat, and that it was all my fault for being sick. The male doctor Lee should have his license revoked. This is not a safe place for anyone who is sick and either cant verbalize how they feel, or have someone with them to protect them. If i could have given them zero stars i would. Don't send your family here. Vibra in Houston is a million times better and they actually care about you.

MM

Mimi M

20 Jun 2025

Do not bring your love one here if you are not available to be around especially if the patient is non verbal
!! .First i want to sincerely thank the ICU nurse for showing genuine care and compassion. Unfortunately, the rest of the facility neglects patients, and working with management feels like pulling teeth. They always have excuses and show little concern for patient well-being. Patients are treated like business, not people. The administrator, in particular, seems more focused on her position than truly helping others ( self centered pretending to act nice while body language speaks louder than words).many families complain but they don’t leave a review I regret choosing this place for my love one.