Let me start by saying—once you experience the level of customer service and quality at Open Road, you won’t want to take your vehicle anywhere else. I found them on Google Maps and couldn’t be happier that I did.
I initially went in for a state inspection and was so impressed that I came right back for an oil change—even though I was still about 300 miles away from my scheduled service. Totally worth doing it early. They also accept extended warranties.
The entire establishment was spotless, from the front office and restroom to the shop itself. Professional, efficient, and welcoming all around—highly recommend! Oh, they left an Oreo cookie and thank you card in the car-what a special touch.
Needless to say, I will be back
Resposta de Open Road Automotive empresa4 Apr 2026
Thank you for the amazing review, Toni! We’re so glad you found us and had such a great experience from your first visit. It means a lot to hear that our customer service, cleanliness, and attention to detail stood out. We’re happy we could take care of your inspection and oil change and make the visit worthwhile. Those little touches are just our way of saying thank you. We truly appreciate your recommendation and look forward to seeing you again at Open Road Automotive in Houston.
The Open Road team was helpful and listened to my vehicle issues. Within the same day they diagnosed the problem and followed up with me on options. Great service and plan to use them for my other vehicles.
Nolan S.
Resposta de Open Road Automotive empresa4 Apr 2026
Thank you for the great review, Nolan! We’re glad our team was able to listen to your concerns, diagnose the issue quickly, and walk you through your options. Providing clear communication and same-day solutions whenever possible is what we strive for at Open Road Automotive in Houston. We appreciate your trust and look forward to taking care of your other vehicles in the future.
The owner, Chris, reached out to me to hear about my experience and see how he could apply improvements to their overall process to better the experience for future guests, and to see if he could get whatever I had come in for initially taken care of.
I appreciate a business owner taking accountability and turning a negative customer experience into something to learn from.
I may have had a bad experience, myself.
We all have our off days/situations, work stress, etc.
This auto shop has a great owner and others should give this shop a try.
Thank you, Chris, for caring and assuring my complaints/feedback aren’t falling on deaf ears!
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It was a subpar experience for me at Open Road.
They didn’t keep me updated on the status of working on my vehicle and were not once apologetic on the delay or the whole situation.
No one was outright rude - just inconsiderate, discourteous service provided.
I was recommended this shop as we moved to this area in the past year and were excited to finally get to give the shop a go, but we will continue driving 25min to our usual auto shop.
Dropped the keys before 11am. Quoted ~2 hours until they could do the complimentary inspection to see what’s wrong and give quotes since they were short a tech that day.
I call at 2:24pm, 3.5 hrs later, to check on the status. And Tim tells me they actually hadn’t gotten a chance to take a look at it yet, but once the tech gets back from break, they’ll be able to take a look at my car right away.
An hr later, I come by in-person, and my car is parked in the same spot.
Tim asks me how can he help me when I get to the desk… which didn’t help my discontent at the whole situation. So I told him my car was the one parked out front and I wanted my keys back bc another shop has time to get my car in now - he tries to keep my business by saying the other shop would still need to get the car in the bay to take a look… once again saying that once the tech returns from lunch, he’ll have my car in. Mind you, he already said that the hour earlier.
And then he takes a call and doesn’t ask them to hold when still not done with talking to me completely…
It’s okay if the shop doesn’t have the time to take a client in, just be honest so the customer can decide if they are able to wait or look elsewhere. People need their cars to get to work, and don’t have all day to maybe get their cars worked on.
That day was actually my birthday too (Tues 2/24)! Left a bad taste even though i held my composure.
Extra star rating was for Robert who I spoke with over the phone in the morning - he was helpful and courteous.
Resposta de Open Road Automotive empresa4 Apr 2026
Thank you Giang for taking the time to talk with me and for updating your review. I’m truly sorry your visit didn’t reflect the level of service we aim to provide every customer.<br><br>Your feedback was invaluable and has already helped us make improvements to better communicate timelines and updates.<br><br>I’m grateful for the opportunity to listen, learn, and work toward a better experience for you and for all of our customers. Thank you for your understanding and for recognizing our commitment to doing right by the people we serve.<br><br>Owner, Chris
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Deb Kossia
12 Feb 2026
I had such a great experience at Open Road Automotive. They treated me like family, not just another customer. Everyone was kind, respectful, and very transparent about my car. They explained what I actually needed and didn’t try to upsell me on anything unnecessary. I really appreciated how clearly they walked me through the overall health of my car and what will help it last longer.
They also offer shuttle service to and from the shop, which made everything super convenient. After spending way too much money at dealerships in the past and some pretty bad experiences with auto shops before, this place really restored my faith in independent auto shops. It’s truly a small business with big energy.
I’ll definitely be back and will keep recommending them.
Resposta de Open Road Automotive empresa4 Mar 2026
Hi Deb, thank you so much for the 5-star review and for sharing such kind words! We’re honored that your experience with us restored your faith in independent auto shops. Treating our customers like family, being transparent, and recommending only what’s truly needed is exactly how we believe business should be done.<br><br>We’re also glad the shuttle service made things more convenient for you. Thanks for choosing Open Road Automotive in Houston, we truly appreciate your support and your recommendations!
For an automotive repair shop I like this place. They are friendly people, front office to shop. They are caring people and they asked about my 2 yr old granddaughter. They remembered me by her. They thought she was so sweet and smart for 2 years old. I love the atmosphere in the office. A nice place to spend your money, They don't rapes you. They got my business, plus family business.
Resposta de Open Road Automotive empresa4 Mar 2026
Hi Ernest, thank you so much for the wonderful and heartfelt review! We truly appreciate you taking the time to share your experience with Open Road Automotive.<br>It means a lot to hear that you felt welcomed and cared for by our entire team, from the front office to the shop. Building real relationships with our customers is just as important to us as providing quality repairs, and we love that we’ve been able to get to know you — and even remember you by your granddaughter!<br>Thank you for trusting us with your maintenance, inspections, and oil changes. We’re honored to have your business and your family’s support, and we look forward to being here for you for years to come.
I had such a great experience here, especially thanks to Tim. He took the time to talk with me, kept me informed throughout the process, and made me feel genuinely valued, not like I was just another customer in line. I was offered snacks and the overall service felt very personal. When the oil change ended up taking over an hour and a half, they didn’t hesitate to make it right by making it completely free of charge, which I really appreciated. That level of customer service goes a long way. I’ll definitely be coming back. Also, the free car wash was a great bonus.
Resposta de Open Road Automotive empresa4 Feb 2026
Thank you so much for the great review, Jeremy! We’re really glad to hear you had such a positive experience and that Tim took great care of you throughout your visit. Making our customers feel valued and well-informed is very important to us, and we appreciate your understanding regarding the extended service time. We’re happy we could make it right and that you enjoyed the extra touches, including the free car wash. Thank you for choosing Open Road Automotive—we look forward to seeing you again!
Honestly, they were amazing! Very friendly on my first visit. They got the work done. I got my truck back and and she was fixed no problem first time. I have already recommended them to all my friends and family. Definitely not going back to where we were for our car maintenance issues. They’ve got a client for life.
Resposta de Open Road Automotive empresa4 Feb 2026
Thank you so much for the amazing review, Ashley! We’re thrilled to hear your first visit was such a positive experience and that your truck was taken care of right the first time. Your recommendations and trust mean a lot to us, and we’re honored to have earned a client for life. We truly appreciate you choosing Open Road Automotive and look forward to taking care of your vehicle for years to come!
It was my third visit to Open Road Automotive to get an oil change. The wait was longer than expected only because they suggested another service that I may need and that was appreciated. I've always enjoyed the hospitality that each employee has displayed toward me and other customers as well. I want to thank you guys for the great service. Keep up the great work.
Resposta de Open Road Automotive empresa4 Feb 2026
Thank you so much, Beverly, for your continued trust and for taking the time to share your experience. We truly appreciate you choosing Open Road Automotive for your oil changes. We’re glad our team took the time to discuss additional services that may benefit your vehicle, and we appreciate your understanding with the slightly longer wait. Providing honest recommendations and welcoming hospitality is something we value greatly. Thanks again for the kind words and support—we look forward to seeing you at your next visit!
I had such a great experience at Open Road Automotive! Every single person I interacted with was incredibly honest, kind, and professional. They took the time to explain everything to me in plain language and never tried to talk me into repairs I didn’t need. Instead, they walked me through each recommended repair, the cost, and what needed attention sooner versus what could wait, which I really appreciated.
A huge perk is that they will call a Lyft for you so you do not have to sit and wait in the shop. It is such a thoughtful touch and shows how much they care about their customers’ time.
All of the staff were so friendly and easy to work with. I felt genuinely taken care of, and because of that, I am officially a customer for life, from oil changes to any future work my car may need. Highly recommend!
Resposta de Open Road Automotive empresa4 Dec 2025
Hi Kate, thank you for the incredible review! We’re so glad to hear you had such a positive experience with our team. Honesty, clear communication, and never pressuring customers into unnecessary repairs are values we take very seriously, so it means a lot that this stood out during your visit. We’re happy the breakdown of recommendations and timelines helped make things easier to understand.<br>We’re also glad the complimentary Lyft added some convenience to your day — it’s just one small way we try to respect your time and make the process smoother. Hearing that you felt genuinely cared for and that we’ve earned your trust for all future maintenance and repairs truly means the world to us.<br>Thank you for choosing Open Road Automotive and for the strong recommendation. We’re here for you anytime you need us!
These guys are awesome! They fixed my under carriage that came off after I got an oil change from another place for free. They are super personable and made my stressful day turn into a great day. Definitely going back for all future services.
Resposta de Open Road Automotive empresa4 Nov 2025
Harmony, thank you so much for the awesome review! We’re really glad our team could turn your day around and help out with your car. Going the extra mile for our customers is what we’re all about at Open Road Automotive. We appreciate your kind words and can’t wait to see you again for future services!
