Ana M VM
27 Jun 2026
I took my vehicle to Open Road Automotive for repairs and I paid $6900 and they assured me they would use original (OEM) parts—a crucial condition for my authorizing the work. Several suspension components and a belt tensioner were replaced, and an alignment was performed.
Less than a week later, the alignment failed, and I was subsequently informed that the repair was not covered under warranty.
Shortly after, the alternator belt came off while I was driving, causing power steering failure and creating a safety hazard. The shop reinstalled it after towing the vehicle but failed to identify the root cause of the problem.
Later, after they replaced the battery, I experienced electrical issues and discovered that the battery terminals had been left loose.
After all these negative experiences, I sought a second opinion from another mechanic, who pointed out that generic (non-original) parts had been installed instead of the OEM parts I had been promised. He also noted loose fasteners and premature wear on certain components.
Based on my experience, I cannot recommend this shop. I advise others to confirm exactly which parts and services will be used or performed and to carefully inspect the work once it is completed.
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or misunderstanding surrounding your repair. We understand that making a significant investment in your vehicle can be stressful, especially when there are concerns afterward, and we never want any customer to feel unheard or unsupported.<br><br>We understand there were several concerns involved with this repair, and we would be happy to review the repair order, parts used, and any related questions with you directly.<br><br>When concerns were brought to our attention in January and again in April, we reviewed the vehicle and addressed items connected to the original repair concerns at no charge. We stand behind our work and are always willing to review any concerns related to the services we performed. If there was any failure on our part, we will take responsibility and make the appropriate corrections.<br><br>Please reach out to us directly at your earliest convenience so we can better understand your concerns and determine the best way to help.<br><br>Owner Chris