What reviewers mention

caring staff 14 emergency room 11 surgery 9 clean facility 4 pain resolution 3 anesthesiologist 3 wait time 3 peaceful environment 3 mammogram 2 recovery room nurse 2

Highlights

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DC

Danny C Local Guide

19 Jun 2026

DONT COME HERE THEY ARE SO IRRESPONSABLE ,I MAKE A APPOINTMENT HERE ALMOST 10 DAYS AGO AND THEY CANCEL MY APPOINTMENT HRS BEFORE MY TEST ,KNOWING THAT Y I MAKE TIME TO DO IT ,AND THEY CAN JUST CANCEL IT JUST BECAUSE THEY LIKE TO CANCEL WOW . I HOPE SOME ONE FROM MANAGEMENT READ THIS POST WOW THIS TEST ARE SO SERIUS AND VITAL โ€ฆโ€ฆ..AND THEY DONT CARE

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IJ

Impa J

1 May 2025

I have been trying to schedule an appointment for a PET F18 scan for 2 days. In total Iโ€™ve called 28 times. I keep getting the voice mail of whoever makes the scheduling named โ€œIsabelleโ€ whoever is working this department refuses to answer or is too lazy to do their job. they need to go work at Burger King where they can be as incompetent as they want

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SJ

Shaun Johnson Local Guide

24 Dec 2024

Dr Ali that worked on Dec 23rd dayshift before 7pm, was very rude. She spoke to my son and I as if we were beneath her, slow and/or dumb. She yelled at me when I asked her for her name. At 1st I thought maybe she's just having a bad day. But, She even went to the next patients room and treated the mother and child the same way. Instead of running test on my child to see what was wrong with him. She kept making up stuff saying "I know what it is, it's because he's be exposed to chemicals " then when I kept telling her my son hasn't been around any harsh chemicals she then asked him does he take baths, and how often. When he said daily, she said oh that's why it's because he takes a bath daily. Then she asked him how does he dry off, and said oh that's why it's because of the way you dry off, you must blott dry. I had to ask for blood work to be done because all she was doing was assuming what she felt was wrong trying to use big words to make it seem like she knew what she was talking about.

I actually like this hospital but this Dr needs to go thru customer service training. She trys to handle her customers vs help them.

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KS

Keyaira Siler Local Guide

1 Nov 2024

I went to the ER for severe body pain, rated at an 8/10. I've usually received good treatment here, but this visit was different. Dr. Joseph Zadeh was very unprofessional. He dismissed my symptoms, saying my situation was not an emergency and told me to leave. Additionally, he was wearing an oversized white coat with no shirt underneath, exposing his chest hair, which seemed unhygienic. This experience gave me a negative impression of the hospital. I ended up going to a different hospital, where they found my condition was worse than expected and admitted me immediately for an infection that could have been life-threatening. Dr. Zadehโ€™s actions are giving this hospital a bad reputation.

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AH

Alexis Hernandez Local Guide

13 Jul 2024

Dr.Orette WORST โ€œDOCTOR โ€œ EVER DOOO NOOOT COME HERE these people are all rude as hell there was maybe 2 nurses who were actually very nice and informing us what was going on the doctor is rude and did not inform the patient (my spouse ) what he was giving him when I asked he got very aggressive and bothered and stated โ€œ if you donโ€™t trust the doctor diagnosis then get the hell out โ€œ and called security made me feel very uncomfortable and anxious like if he didnโ€™t know what he was doing because he got so offended on a simple question of what are you giving my spouse due to him not telling us what he was doing in the process. AGAIN Dr.Orette is the doctor who is very unprofessional . He is the the male sitting in the back in the photo AGAIN DO NOT COME HERE

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JW

Jessie Webb

22 Jun 2024

My experience is way different they just rushing me home without any pain meds after my surgery and I keep telling them that where I'm from the pharmacy is closed so I would have to wait a whole day before I would be able to get any pain meds

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MM

Marilyn Melendez

8 Apr 2024

I have been coming to this location on Red Oak for years for a CT and I have never had problems until now. First what would normally take max an hour for a CT took 3 hours the technician could not get an IV started and blew a vain she had to call a nurse who also blew a vain and then called an EMS worker who was able to get it started. Now trying to call and get my report and I have been on hold forever. In fact, the phone never rang it went straight to music. THIS PLACE IS HORIBLE and all I need is my report I will never comeback here.

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AG

Ashley Graham Local Guide

18 Feb 2024

STOP, TURN AROUND. DO NOT ENTER. I wish I could give zero stars. I would not come here to get my toe nails clipped. I brought my mother here for severe hip pain. She is 54 years old, healthy, besides high blood pressure. Saturday she woke up and couldn't turn over. She didn't fall or anything like that. However, she can barely walk. Even the slightest movement is really painful. Normally she doesn't need any assistance walking but right now she is literally using a cane. Dr. George Miller (white man) comes in asks a few questions. Makes an unfounded statement about her having high blood pressure and arthritis...(she does not have arthritis and nobody said she did) Arthritis is determined by a urine test, which they did not do. They took a urine sample but it just sat on the counter in the room with us. Her blood pressure was really high because she is in pain but she had already taken her meds for day. Her hip is tender to touch. He didn't do any type of physical examination. He didn't test range of motion. He literally did nothing!!! He literally said "this is not an emergency" and refused to do any type of imaging and left the room. He was in the room for a total of 5-7 minutes. Only thing he wanted to treat was the blood pressure. He made it seem like he couldn't do the xray because of the blood pressure. The point of us coming to the ER was to get her hip Xrayed. As a Dr. I think it's common since that her pressure is high because she is in pain. Especially if she already taken her bp meds. He told her to follow up with the PCP... what is the pcp going to do that he can't do in the ER? The moral of the story is never trust a doctor. with dirty tennis shoes.

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SJ

Shaun Johnson Local Guide

23 Oct 2022

I used to love this Hospital, I have referred my friends and family. But things have changed since Covid. If I could give "O Zero" Stars I would. Tammy/Tammie is one of the 1st people you see when you go to this ER As a patient you already don't want to be at the ER but it must be urgent otherwise you would wait to go to your doctor's office. Tammy/Tammie has NO CUSTOMER SERVICE SKILLS! She is VERY RUDE. She talks to people as if they are BENEATH her. She is NOT a NICE person in my opinion. When we walked in she looked and responded as if we were interrupting her and she was upset that we came. The ER intake was empty no patients, but I guess she didn't want to work as we didn't feel welcomed. She said in a rude tone as she sighed, "What are you here for"? As I was telling her why we were there she said "ID and insurance" in the middle of me talking. Then when looking thru my wallet for my insurance card she said in a rude tone "You don't have insurance" I felt so uncomfortable! We just wanted to leave because of how rude she was. On top of that she didn't have on a mask and kept coughing and didn't cover her mouth. She looked at us like we disgusted her. Someone at UMMC needs to train Tammy/Tammie on how to provide Great CUSTOMER Service Skills or Maybe this is not the job for her. I can't say maybe it's because she's having a bad day, because this is the 2nd time this year I have been to this hospital and her rudeness/attitude has not changed or improved and not only one person recognized how rude she was, 2 people did that I know of. ๐Ÿ˜” I really like UMMC, when they call me I always give them a positive review. But not this time. The way Tammy/Tammie treated us really made us feel uncomfortable.

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