Shelley Whitley Osteen
7 Apr 2024
The nurses and Dr. were all fine, but the office itself is small, crowded and a little sketchy, and the office staff and more importantly their billing department is TERRIBLE. My husband had neck injections there in September of 2023. He had already met his deductible shortly before that, but it had not all been reported, so he had to pay over $1000 for the services that day. (We understood this, and that was not a problem). The problem was trying to get a refund. My husband kept calling to try to get the refund, since all the other expenses paid were now showing that he had met his deductible. It took the place over 4 months and many phone calls to submit the service and payment to our insurance. They finally sent us a check in February. They spelled the street name wrong and we never got the check. My husband then called and finally talked to someone and had another check sent. This one came in March and my husband cashed it. In April, the check was cancelled that he cashed and the money was taken out of our account. We are still waiting for our money to be refunded!
There are so many places that you can go for this service, please be aware of this place and think twice. My husband has had this procedure at another place which was nice, cleaner and more friendly staff and we had no problems with billing.
This place was where his Dr. sent him, but we will NEVER go there again!
