HCA Houston Healthcare Medical Center

AC

Angela Castro

26 Jun 2026

Horrible Hospital Service

This hospital had very horrible service and staff. I stayed here overnight for 2 days and it was horrible as nurses took forever and gave me an attitude when I asked if they can give me medicine and give me a remote for the tv. Our room was hot and maintenance was complaining and cussing out loud that they had to fix the temperature. The food given here was not appetizing as my food was chicken was just dipped in nothing but pepper and rock solid.

I was unsatisfied with this hospital

WA

Wendy Anaya

24 Jun 2026

My 80-year-old mother was transported by ambulance to HCA Kingwood’s ER. She waited approximately 14 hours to get into an observation room and another 14–15 hours before finally receiving an inpatient room.

The most concerning issue was the delay in carrying out physician orders. An NG tube was ordered the morning she arrived, yet nothing was done for approximately eight hours. I overheard the physician expressing frustration that the order had still not been completed, and later heard a nurse say she had not read the order. When nurses finally attempted placement, there were multiple unsuccessful and painful attempts before the physician placed it himself. We were repeatedly told the NG tube was critical, yet after placement it was connected incorrectly and remained that way until nurse Courtney discovered and corrected the problem about 20 hours later.

Communication throughout the hospitalization was poor. Ordered IV fluids were delayed for hours, a needed CT scan was repeatedly promised but delayed, and nurses often told us they had not yet reviewed my mother’s orders. We constantly had to advocate to ensure basic aspects of her care were completed.

The ER environment was chaotic, overcrowded, and uncomfortable, with a heavy police presence and disruptive incidents occurring nearby.

People may wonder why we didn’t transfer her elsewhere. At 80 years old, after days of waiting, an NG tube placement, and ongoing treatment, starting over at another ER would have been extremely difficult and disruptive.

While there were a few excellent staff members, including Courtney, our overall experience reflected serious breakdowns in communication, execution of orders, and patient care. If you have other options, I would encourage you to consider them.

CE

Carmen Elena Aleman Barboza

23 Jun 2026

My husband was brought to this hospital by ambulance after being referred from TopCare Minor Emergency. Unfortunately, our experience was very disappointing.

The nurses only put the monitors on his fingers, checked his blood pressure, and collected blood and urine samples. His urine sample sat on the bedside table for about two hours. When I asked a nurse about it, she simply told me it was fine.

My husband needed medication for severe acid reflux. We were repeatedly told they would ask the doctor, but after waiting over two hours, nothing happened. My husband finally had to get up and look for the doctor himself to request the medication.

We eventually left the hospital without the doctor ever coming to properly examine my husband or explain his condition or test results.

The cleanliness of this hospital was also unacceptable. It was very dirty. I have seen public hospitals that are much cleaner than this one. I was also surprised to see a nurse named Chantel working while wearing bright pink house slippers instead of appropriate work shoes.

Based on our experience, I cannot recommend this hospital. The lack of communication, delays in care, poor cleanliness, and unprofessional appearance made this a very disappointing visit.

RS

Rhonda Sparks-Voltz

23 Jun 2026

The nurse/attendant tried to put me in a room (Room #23 in the ER) that had NOT been clean and had no bed. I refuse to go in and he was NOT pleased with me at all!!! Patients don't pay for dirty rooms! If it's dirty, it's NOT restocked yet the insurance company is billed like it was...

KA

Kris Azu Local Guide

14 Jun 2026

There were so many issues during our visit. At one point, they almost had my surrogate scheduled for a tubal ligation after delivery, which was extremely concerning.

After delivery, when we were moved to our suite , we did not receive a single meal. Our order was taken twice, yet no food was ever delivered.

The only positive thing I can say about this hospital was the exceptional care provided by the labor and delivery nurses on the first floor. The Charge Nurse, Maggie, Chelsea, and especially Kay were wonderful. Really all of them were great. They were compassionate, attentive, and provided excellent care during such an important time.

CK

Charlotte Kasper Local Guide

11 Jun 2026

I had a post op emergency that caused me to be transferred from Townsen Memorial to HCA. HCA sent for a transport and six hours later I am finally being loaded and taken to HCA as it was the closest full service hospital.

I thought it was interesting to have 30 doctors on my case because what I had going on exists in text books rather than real life. My care quickly went out of control to the point my nurse had to step in otherwise my health would have been compromised even for an ICU patient. I felt like the rat that was experimented on.

What really ticked me off was the aftermath of my treatment for my condition. I was super ticked off to have encompass health to walk I to my room while I was taking care of business. There is no private bathroom in ICU. If you are using the facilities, everyone that walked into my room could see where I was and what I was doing. The encompass team stood my doorway, cracking jokes while waiting on me to finish.

How the hell is that possible? Who solicits in ICU? Whoever buzzed them in needs to be fired. I was humiliated by their actions. What really got my goat was telling encompass no, told my nurse to deny them entry, and yet they showed up like a rat in a dumpster. This was not okay.

I asked last week to have my records faxed to my PCP. They did not release my records for my hospital follow up.

My opinion on HCA Kingwood is simple. If you go there; it is best to already be in a body bag. Cause if you aren't you have a good chance of leaving there in one despite your protests.

EC

Erin Carpenter

30 May 2026

My follow up appointment for stitches removal was unprofessional, the Intake nurse made me wait for 15 extra minutes to give me my discharge papers. I had to approach her to ask her if she could Please give me my discharge papers ( which were incorrect and not relevant to my after care so I waited for no reason) and when I approached her she was chitchatting with a fellow employee, and then an additional employee asked her. “Why are you making her wait for the discharge papers?” She laughed and said “ my bad.” Secondly, the employee who removed my stitches( they were on my face) did not wear a mask or gloves to remove my sutures,his hands smelled dirty and his breath was bad. Overall, I have never experienced such an unsanitary unprofessional environment in my life. The best part about the entire experience is when I had a follow up phone call about my experience, the woman said “ awww I’m sorry” what is the point of a follow up if that is the response? I am a very nice polite person but I am astonished by the exceptional lack of care in your ER facility.

RB

Russell Becker Local Guide

26 May 2026

Waited 3 hours past our MRI appointment. The nice people ahead of his the same.

Scheduling is not rocket science. Keeping patients waiting this long is disrespectful and shows no concern for the patients .

MS

Michelle Shanks Local Guide

13 May 2026

We cannot get a doctor to call us about our mother’s care. We have asked nurses in person repeatedly. She had her second stroke at this very facility recently, it was quite horrible (was serviced in the maternity wing with continual promises she’d be moved to the stroke wing, but never was). Recently was rushed back to the hospital via ambulance - and no one there for days has been able to access her chart from her last stay there. They have no idea what medication she’s on (that they prescribed) and we have had to bring a medicine list up to them. We continually have asked to speak to a doctor about her history and her care, and have yet to be contacted. This is especially important because she has a medical power of attorney on file. She’s been there since Monday. Maybe writing this review will get someone to freaking call us.

EL

Emily Lawrence

12 May 2026

I was consistently told incorrect information by a variety of staff members. One thing would be communicated, then it would change completely, making receiving consistent and quality care near impossible. Many staff members were rude and dismissive. The emergency department did not take severe pain seriously, and it took 45 minutes for a patient to receive pain medication while experiencing extreme pain.