HCA Houston Healthcare Medical Center

RS

Rhonda Sparks-Voltz

23 Jun 2026

The nurse/attendant tried to put me in a room (Room #23 in the ER) that had NOT been clean and had no bed. I refuse to go in and he was NOT pleased with me at all!!! Patients don't pay for dirty rooms! If it's dirty, it's NOT restocked yet the insurance company is billed like it was...

MF

Michael Flynn

18 Jun 2026

Facilities were clean staff was friendly. The most annoying thing was the amount of times I had to provide personal data with the same questions every time. Hand me a tablet when I got to the front desk, had an interview with the admissions guy, went to radiology, later admitted, prior to procedure… every time I had to provide the same information you think they could connect the dots.

GC

GL CU

18 Jun 2026

I was a patient for 11 days.
My issue was with cleanliness: l had to request that the bed be changed, the bathroom cleaned please, clean gowns, clean towels!
I assumed it would be cleaned without a request.
The nurses and staff were excellent! I was on the 9 th floor.
I pray my insurance starts to pay for another hospital if I should need to be hospitalized!!!

GJ

gina joucken

17 Jun 2026

Wound care is great, great attitude s, great bed side manners. Kind and caring. I have had negative experiences w nurses tho and a few doctors , one doctor treated me disrespectful after my car accident , The way he talked to me was unacceptable ,I considered verbally abusive, sarcastic demeanor and insulting.( Dr. Shultz. ) He has NO bedside manners. Kingwood hospital has a bad reputation amongst Alot of people I talk to. Nurses and Doctors should be held accountable for the way they treat people.

CS

Christopher Stevenson

16 Jun 2026

The night shift workers did a wonderful job. If I need something or to get up and go to restroom they were there. But on the other hand the crew that came in to relieve them weren't so good. I had no breakfast all most missed lunch and no one came in to check on me the entire time that morning until it was time for me to get discharged.

MH

Marieka Holley Local Guide

16 Jun 2026

I went to the emergency room here and after I got in to be seen the nurse, xray technician, and the doctor were all very nice, and really cared about how I was doing. They went out of their way to make me feel comfortable. The day after I was seen Tonya from the medical center called me to make sure I was ok, and see if I needed anything. Thank you all for caring when I wasn't doing well!

KA

Kris Azu Local Guide

14 Jun 2026

There were so many issues during our visit. At one point, they almost had my surrogate scheduled for a tubal ligation after delivery, which was extremely concerning.

After delivery, when we were moved to our suite , we did not receive a single meal. Our order was taken twice, yet no food was ever delivered.

The only positive thing I can say about this hospital was the exceptional care provided by the labor and delivery nurses on the first floor. The Charge Nurse, Maggie, Chelsea, and especially Kay were wonderful. Really all of them were great. They were compassionate, attentive, and provided excellent care during such an important time.

NG

Natasha Gatensby

13 Jun 2026

The hospital itself is fantastic, I had a great doctor (Dr. Clinger, seriously spectacular) and there was a great team that took care of my baby and I once she was born. Honestly every service I've received here has been outstanding. However the women's specialist call center is wildly ridiculous. Like they've always been slightly annoying but tallerarable seeing how great the service is else where. Until today, apparently they can not send messages after noon on Fridays to your doctor, and everything closes. But they can transfer you to an after hours line that you can pay for, however it's apparently impossible to get through to the after-hours doctor through the call system so that's heaps of fun. Also Veronica should find a different line of work, because she really is terrible at the one she has now.

CK

Charlotte Kasper Local Guide

11 Jun 2026

I had a post op emergency that caused me to be transferred from Townsen Memorial to HCA. HCA sent for a transport and six hours later I am finally being loaded and taken to HCA as it was the closest full service hospital.

I thought it was interesting to have 30 doctors on my case because what I had going on exists in text books rather than real life. My care quickly went out of control to the point my nurse had to step in otherwise my health would have been compromised even for an ICU patient. I felt like the rat that was experimented on.

What really ticked me off was the aftermath of my treatment for my condition. I was super ticked off to have encompass health to walk I to my room while I was taking care of business. There is no private bathroom in ICU. If you are using the facilities, everyone that walked into my room could see where I was and what I was doing. The encompass team stood my doorway, cracking jokes while waiting on me to finish.

How the hell is that possible? Who solicits in ICU? Whoever buzzed them in needs to be fired. I was humiliated by their actions. What really got my goat was telling encompass no, told my nurse to deny them entry, and yet they showed up like a rat in a dumpster. This was not okay.

I asked last week to have my records faxed to my PCP. They did not release my records for my hospital follow up.

My opinion on HCA Kingwood is simple. If you go there; it is best to already be in a body bag. Cause if you aren't you have a good chance of leaving there in one despite your protests.

JC

Janet Cranmer Local Guide

11 Jun 2026

I was well cared for the entire time I was a patient. All staff was polite yet thorough. They knew I was very nervous about having my knee replacement surgery. They explained everything clearly and made me comfortable. I felt like I was receiving the best care in a very clean and safe environment. I love the valet parking. It takes away a lot of pressure to find a space, especially when you cannot walk.