Houston Methodist Research Institute

SP

Summer Pao Local Guide

17 May 2024

Good doctors but the worst operator ever. I called the main line on May 17th,2024 at 10:00 am and asked to be transferred to Dr. Kamat. The lady had the nerve to hang up on me after saying, "You are calling the hospital."

I called again and the same lady picked up. I immediately said, "Don't hang up on me. I need to be transfered to Dr. Kamat' office."

The following conversation is true word by word,

Operator: We are not at the doctor's office. We are not even at the hospital.
Patient: I need to be transferred to Dr. Kamat's office.
Operator: We don't have that doctor.
Patient: Her name is Dr. Kamat. K-A-M-A-T. She is an encologist.
Operator: What is her first name?
Patient: I don't know her first name. I only know her last name. K-A-M-A-T.
Operator: What kind of doctor is she?
Patient: Oncologist

I am not sure if the management knows about the phone service we get as patients. I hope this comment will bring the right attention to this issue.

ME

Mohamad Einea Local Guide

28 Dec 2023

Terrible

IK

izabella kneidel

23 Oct 2023

So grateful that another amazing ER was around the corner. The front desk lady was so hostile that I’m surprised she still has a job there. My mom and I went in with a referral. Right off the bat I could tell she was annoyed. She refused to even acknowledge my existence, asking my mom everything even though I was right there and capable. She told her I had a referral for an ultrasound for possible DVT (very grateful that it wasn’t, who knows what could’ve happened to me if it was). She asked for the phone number and when my moms didn’t work I suggested we try mine. Without even looking at me she said it couldn’t be mine since I was a minor (my phone is paid by my parents therefore still making it their number even if I’m the one who uses it). She continuously refused to try mine. She very much had a “shut up kid, the adults are talking” mentality. We then called the office to see if the referral had been sent and they said it was. Once again with my moms phone number it didn’t work. My mom said to try mine and told her my phone number, surprise surprise there it was. Regardless of it was allowed to be used or not, I find it very unprofessional that she wasn’t even willing to try it just in case. She then tried to tell my mom that we couldn’t do a walk in and had to make an appointment. My mom explained we do not want to wait and are willing to just make an ER visit out of pocket if needed. She kept repeating we had to make an appointment. After my mom said numerous times we just want an ER visit she then told us they don’t even do ultrasounds there. Why wouldn’t she have said that in the first place? Oh, because it’s a lie. My own mother has gotten an ultrasound done there before. When we told a doctor from the other ER they were also confused because they know that they do ultrasounds there too. She kept making excuse after excuse on why they couldn’t take us. Not sure why she had some vendetta against us. She might as well have just told us off the bat she wanted us to leave. I would give this place a 0 star if I could and even that is generous. Save yourself the time and go to Memorial Herman where they actually care about their patients, I will be switching to that hospital

SW

Sykora Watson

16 Sep 2023

I'm telling anyone who goes up to this hospital to avoid this woman I've attached her photos down below. If you see her as your nurse or doctor. Please ask for care from another. This woman worked front desk and was unnecessarily, unreasonably, RUDE!!! She had to help this older man, walking up to the desk, to get checked in. She proceeds "checking in?" And a few literal SECONDS!!, SECONDS!! Went by and she's rasing her voice at him "SIR, THIS IS A HOSPITAL. ARE YOU CHECKING IN?" Then me and my bf go in to get checked in ourselves, The process goes by, and she asked me what I'm there for, I told her I had some kinda tonsillitis, or something. As it being a hospital, I OFFERED to show the photo , BEFORE I EVEN GOT THE CHANCE TO TOUCH MY PHONE!!!!!! and SHOULD YOU NOT THIS WOMAN, THROWS HER HAND UP, TURNS HER HEAD AND VERY VERY VERVYYY RUDLY TO GO " I DONT WANNA SEE THAT GO SIT DOWN!!" excuse you woman???? You don't belong in this hospital, this hospital is full of sweet and caring people and you’re definitely NOT one of them. Methodist.
DO SOMETHING!!! You claim to care about your patients right? So GO DO SOMETHING

DR

DT R Local Guide

30 Aug 2023

Wait time to leave Labor and delivery triage was long (even though most beds were empty). Dr George ignored my sister's request for an IV while she was dehydrated and an ultrasound when she knew something was wrong. She complained of cramps and contractions, Dr George and her resident ignored my sister's requests and sent her home only to lose her child a few days later. They could've given her things to stop the contractions and decided to get her out as quickly as possible to rush to the next patient. Avoid this hospital at all costs if you're a POC, or you'll sadly regret it

LT

Lady Texan Local Guide

7 Apr 2023

Took my husband here today. He was taken back quickly but the Hispanic lady at the counter would not let me go back there with him. She said only if he is admitted and in a room, can I go in the room with him but she was letting all the people of color go back there with their family members! Racist! Also, out of all the people that were in the ER, I was the only one she took a copay from! Wasn't very impressed with the woman that came to get him for a CT scan. She kept coming out in the waiting room calling for him even though I told her he was already back there. It took her about 30 minutes to find him even though he was in the same room where they did triage. Luckily, the nurses and doctors seemed to know what they were doing. The waiting area needs some TLC and 4 out of the 5 light bulbs were burned out over the front desk. With all the money the hospital makes, you would think they could afford new light bulbs! Next time, we will choose a different ER.

BF

Brenda Finnegan Local Guide

27 Mar 2023

You could not guarantee who you would see when you came in; continuity of care is critical in wound healing. Pictures are not good enough. Worse than that, certain doctors were condescending. The home health nurses they recommended were inadequate and accused us of "hoarding supplies" --supplies that we purchased ourselves and not through an agency. [2021]

AK

Andrea Kilgore

24 Jan 2023

Awful experience

TK

Tabatha Kilgore Local Guide

24 Jan 2023

terrible

JW

Jeff Weed Local Guide

6 Dec 2022

Smith Tower has a serious need for MORE Handicapped parking spaces by elevators. Medical tower with insufficient handicapped parking, really!