Lee Nguyen
27 Sep 2025
This circus is a complete joke! No one has a clue what they're doing. The so-called "manager" said they'd call me back, but surprise, surprise, they never did. I ended up canceling all four of my policies because of their incompetence. The owner is always conveniently unavailable, even though I've spotted him around. It's obvious he couldn't care less. Avoid this agency at all costs - their service is atrocious. And to top it off, they have a bunch of clueless high schoolers running the show. Absolutely ridiculous!
Dear Lee Nguyen, <br>Thank you for taking the time to share your feedback. After reviewing our records, we were unable to locate your information in our customer database. Regarding your comment about our team, we pride ourselves on employing experienced and well-trained professionals who are dedicated to assisting our clients with their insurance needs. We continuously invest in staff training to ensure the highest standards of service. We take all concerns seriously and strive to provide the highest level of service to every client. Please know that we have a strong commitment to returning all calls promptly and assisting our clients with their insurance needs. We would appreciate the opportunity to understand your situation better and address any unresolved issues. We invite you to contact our office directly at 281-495-8008 so that we can assist you personally. <br><br>