OakBend Medical Center - Jackson Street Hospital Campus

Hospital & Emergency Richmond oakbendmedcenter.org

Okay · 100 ratings
Not yet claimed Claim now → Richmond, US On Wowpilot since Oct 2026

What reviewers mention

emergency room 38 caring staff 38 wait time 25 xrays 17 pain management 16 anesthesiologist 12 blood draw 3 birthing experience 3 cat scan 2 recovery room 2

Services · 13

Cardiology & Vascular ServicesCardiopulmonaryEmergency/Trauma ServicesFood & NutritionImagingIntensive Care UnitLabor & DeliveryLaboratoryMedical/Surgical Inpatient UnitPhysical Therapy & RehabilitationStroke ServicesSurgical ServicesWound Care

Highlights

Onsite services Wheelchair accessible entrance Wheelchair accessible parking Wheelchair accessible restroom Restroom Requires appointments Pay credit card Pay debit card Pay mobile nfc

TF

T Francis Local Guide

7 Jun 2026

This place has improved so much. Thanks for getting me back home quickly and better. The Dr's amazing communication Dr.Aly, Dr.Chow and my favorite heart Dr. Singh. Big Thanks!!! Everyone was great just work on closing them doors, knocking before enter, and answer each other calls when needed. Again Thanks Oakbend Jackson St.

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

Thank you for taking the time to leave us a review!

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Penny Schandorff

4 Jun 2026

My husband had back surgery there and passed away in recovery. I was told by the surgeon Dr. Richard Francis that everything went good with the surgery and the next thing I know my husband of 50 years was gone. No answer no explanation just gone. If I could give a lower rate I would. 💔😭

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

We are deeply saddened by your loss and extend our heartfelt condolences to you and your family.<br><br>To protect patient privacy, we cannot discuss individual care in a public forum. We take concerns seriously and encourage you to contact our Patient Relations team at 281-341-3000 so we may speak with you directly.

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Amy Cano Local Guide

4 Jun 2026

Love this location and I love my Dr Tracey Stammenn....And the person in lab that drew blood on me was good also she dnt even bruise area when blood was drawn....

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

Thank you for taking the time to leave us a review!

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GW

Guess who??? Local Guide

4 Jun 2026

​🚨 DANGEROUS CARE - Avoid Dr. Courtney at OakBend Hospital 🚨
​I am writing this review to warn the community and urge hospital administration to investigate this physician. My experiences with Dr. Courtney in the Emergency Room have been absolutely miserable and, quite frankly, life-threatening. She severely lacks professional ethics and basic knowledge regarding the management of chronic illnesses.
​If you are unfortunate enough to be treated by her, prepare to suffer. No matter how severe your pain is or what is causing it, her only solution is to offer Tylenol or nothing at all. Even knowing full well that Tylenol is completely useless for severe or chronic pain crises, she simply does not care about the patient's physical suffering or the underlying damage.
​In my specific case, I went in with clear symptoms of a bowel obstruction. I explicitly warned her that if immediate action wasn’t taken, I could suffer a perforated bowel or rectal wall. Her response was to dismiss it and tell me "nothing will happen," showing a terrifying lack of medical competence and absolute indifference. Because of her negligence and failure to act, I almost lost my life on three separate occasions.
​Her lack of credentials and clinical judgment speaks for itself. While top-tier doctors in the Houston area strive to work at prestigious institutions like Houston Methodist, Memorial Hermann, or MD Anderson, Dr. Courtney is only kept on as a part-time / PRN filler doctor to cover shifts when someone else calls out.
​Leaving her care always leaves you feeling hopeless, defeated, and completely dismissed. If you value your health, love your life, and want to protect yourself, avoid Dr. Courtney at all costs, whether at OakBend Hospital or any other facility where she covers shifts. Do not risk your life with a doctor who lacks both empathy and medical capability.

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

Would you please call us at 281-341-3000 so we can work to resolve your issue? We look forward to hearing from you.

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RL

Robbyn Lean

29 May 2026

Nurses were very nice and attentive. One nurse who stands out in my mind is Elnora. She made me feel comfortable and treated me like a friend not just a patient.

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

We’re so glad you had a great experience!

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Maria S Local Guide

27 May 2026

My hospital stay from may 20th thru may 22nd was very comfortable. The nurses on staff at the ICU were very patient, attentive and caring. The medical staff puts your mind at easy and goes over all the procedures and explains what to expect after surgery. I am very pleased and happy I was well taken care of at OakBend

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jun 2026

Thank you for your kind words, and for taking the time to share your experience.

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Haro19 OG Local Guide

11 May 2026

I've been to this hospital quite a few times over the past 30 years and had good and bad experiences here. The past ten years my experiences have been pretty bad. From 3 plus hour wait times, very rude nurses and a Dr who just left me laying in that bed, with a young lady who they were "training" at the time, while I was crying and pleading for help because the kidney stone pain was so bad and all they gave me was an IV.. That poor girl was so terrified, they used me as a guinea pig. I still can not believe that Dr left me like that. It was weird when she went to discharge me that night, like she was waiting for me to tell her something. I didn't though, but I will never forget that night.
I can not go without commending them for one time I went in with pneumonia and a 104.5 temperature. They admitted me for a week and nursed me back to health. They really took good care of me that week and everyone on that floor was very kind.

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Thomas Chelly Local Guide

11 May 2026

This is my second review of three visits I had to their emergency room. While SOME of the staff is responsive and kind… most will see you as a pest and hassle. After having my third visit and begging to be admitted, they assume because of a positive pot test I did not deserve to be helped any further. If you are looking for compassionate, caring doctors… keep driving… this “hospital” staff needs to be reminded about the reason they got into medicine in the first place. Horrible place to get help

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

We apologize that your experience was less than satisfactory. Please call at 281-341-3000 and let us know what we can do for you.

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Brandi Jones

10 May 2026

During this difficult time for me , the whole entire team at Oak Bend embraced me with open arms. I am so appreciative. They were all so caring of my well being. Blessings to each and every one of you. Thank you kindly.

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jun 2026

Thanks for the positive feedback!

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GW

Gladys Wilson

5 May 2026

I had lung function test. Everyone was pleasant from the check in to the actual tech that did test. All was good. No complaints. Everyone professional and cordial.

Reply from OakBend Medical Center - Jackson Street Hospital Campus business 4 Jul 2026

Thank you for taking the time to leave us a review!

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