Pep Boys Auto Service & Tires

GS

Gilberto Soto Local Guide

8 Jul 2026

They had an advertisement for A/C checks $9.99. When I get there for the appointment it’s almost $150. I feel lied to. They told me the price difference was because my vehicle takes the new Freon but I didn’t see that exclusion on the advertisement.

ED

Erik Dawson Local Guide

3 May 2026

Posted open on Sunday. Website allowed me to make an appointment for 0900 Sunday. Show up and wait until 920 and no one's home. Call the support line, takes 5 mins for someone to figure out the shop is closed. Offered no apologies just asked when I would like to reschedule. No thanks, I'll go somewhere else

KS

Keith Stroup

7 Jan 2026

I took my truck into pet boys for an alignment, they said they could do it. They got done with it, told me everything was good. I paid them and left. got in it to drive home. It's still pulled very badly to the right. I took it back the next day. They put it back on the machine, get it again. He told me I needed parts to be replaced, but everything with brand new underneath. The truck asked him to give me my money back. Since they could not do it right? They denied it. I took it to another shop. The next day, and they aligned it perfectly

KG

Kandra Gunter Local Guide

12 Jun 2025

AWFUL...RUDE...INSULTING...DISRESPECTFUL, and just flat out ridiculous! 😑 This used to be a favorite location of ours when it came to car care. But after the horrible treatment of JAY (the guy) and his side kick [will post that team members name as soon as possible] with the lies and purposeful "delay" of providing service when there's literally one other customer present [not to mention the few customers who came in AFTER me and somehow left BEFORE me] is simply egregious!

The first visit [6:30pm arrival from work, which is 2 hours away], Jay says they close at 7pm. Okay...that's understandable. Second visit...[6:00pm arrival from work...again, 2 hours away], Jay looks at the side kick with a odd stare before returning a displeased look at me, "Sorry...no can do." Finally...3rd visit...this time leaving work early to arrive at 5:30pm...now irritation had set in, "Sorry...I gotta call AVIS to verify...may take a while..." and turned away. 😠 This time, I decided to wait a moment in the car before leaving to see if any other customers ma6 receive similar treatment. Well what do you know..."certain" customers were invited right on in while "others" were also turned away.

Would you believe this is all over a simple oil change for my AVIS rental, which had been done here before without any issues?! After contacting AVIS, I'm back again at 10AM...took off work today...and guess what...it's 12:34pm and I'm STILL HERE for an oil change. 🤣 Make it mske sense, please. So, next POA is to contact the corporate office to file a complaint about this utterly unprofessional and disgustingly rude associate by the NAME OF JAY.

Pep Boys, please re-train your crew on respect, honesty, and care. Jay has made this once amazing location the absolute pits with his negativity and horrible customer service. Even Chick-fil-A [or your competitors Firestone, Christian Brothers, and Meineke] move faster than this with multiple customers present and limited crew [which is not the case here, as you can tell from the photos of the EMPTY lobby].

KB

Kre8tive Blue Official

7 Jun 2025

Very unprofessional. Had a car waiting for 8 hrs just for a tire change. The crazy part is instead of telling me upfront that the work may not possibly be done so I can take the car somewhere else they just kept gaslighting me. Then the customer service rep let a family member drive up and skip my car for service.