I gave them their average rating because I did not actually proceed with the service. I went for a front wheel alignment $139.99, while there they said it needed new parts because the tie rods were seized and couldn’t be adjusted. They quoted me just under $900. I turned it down and figured I would break them loose at home and come back for the wheel alignment. When I got them on the ramps they weren’t seized at all, I took my car somewhere else and paid d $80 for an alignment. I don’t know if it was a mistake on their part or bad intent but just be cautious when you go there.
Reply from Pep Boys Auto Service & Tires business4 Apr 2026
Thank you for sharing your experience. We’re sorry for the confusion regarding your alignment and the parts recommendation. We take concerns like this seriously and will review the situation to ensure accurate assessments in the future. Your feedback helps us improve transparency and trust with our customers.
