Best kept secret in Houston! East Houston Hospital is by far the best experience or second best which is owned by the same group. The Doctors and other specialists are all well established practitioners who have been around Houston for a long time.. The nurses are kind and responsive and the facility is very accommodating.
Their hospitality department is unbelievable and the food is amazing… Maris Solis is like the world’s Mom and makes sure that you get everything you want! Nothing like Mom’s cooking when you are sick Maria , Brittany and the whole crew make this a very special place . Thank you ladies so much!
Antwort von River Oaks Hospital & Clinics Unternehmen4 Feb 2026
Thank you for this fantastic review! We’re honored to be called Houston’s best kept secret and are grateful for your kind words about our doctors, nurses, and specialists. It’s wonderful to hear that our hospitality team, especially Maris Solis, Maria, and Brittany, made your stay so comforting and memorable. We believe food and personal care make all the difference, and your feedback means the world to us. Thank you for choosing us and for recognizing our team!
Veronica N. was absolutely amazing. From the moment I arrived at the hospital, she was professional, attentive, and incredibly kind. She made me feel comfortable and at ease during my visit, taking the time to explain everything clearly and ensuring I felt cared for throughout the process. Her professionalism and compassion truly made a difference in my experience. I’m very grateful for her excellent care and support.
Antwort von River Oaks Hospital & Clinics Unternehmen4 Feb 2026
Thank you so much for sharing your experience. We’re delighted to hear how much Veronica’s professionalism, kindness, and attention meant to you during your visit. It’s wonderful to know she made you feel comfortable and cared for from start to finish. Your gratitude will be shared with her and our team. Thank you for trusting us with your care!
My experience started out a lil rocky but two nurses and the doctor turned that all around. I hope I have her name right nurse Sidney was one of the nurses who cared for my mom who has dementia. They was having the hardest time getting her blood work done because she was not letting them. Well she comforted my mom until they was able to get it done. Once I walked back in the room my mom held on to her like a little baby. She stood there with her for at least 30min still comforting her. This had me in tears that she was so patient with her my mom feel asleep just holding on to her arm. We need more nurses like her. I just wanna thank her for everything she just don’t know how much that meant to me and my family.
Antwort von River Oaks Hospital & Clinics Unternehmen4 Feb 2026
Thank you so much for sharing your experience. We’re glad to hear that, despite a rocky start, our team was able to turn things around for you and your mom. Your story about Nurse Sidney’s patience and compassion is truly moving. It means a great deal to know she brought comfort and reassurance to both your mom and your family. We’ll be sure to pass along your gratitude to her and the rest of the team. Thank you for your kind words and for letting us care for your family.
I had an excellent experience at this hospital. The staff was professional, compassionate, and attentive from start to finish. The doctors and nurses took the time to explain everything clearly, which made me feel comfortable and well cared for. I truly appreciate the high level of care provided.”
Antwort von River Oaks Hospital & Clinics Unternehmen4 Feb 2026
Thank you so much, Mabel, for your kind words. We’re delighted to hear you felt comfortable and well cared for by our team. Your appreciation means a lot to us!
I went to emergency for severe gout pain on my knee that was unbearable and the reason why I went to emergency in the first place. To get rid of this pain. Its been over two weeks and I’m still suffering from same unbearable pain. I still can’t work my joint is still swollen it’s keeping me awake at night.
They charged me over 3 thousand in which I paid a thousand out of it so far but it’s such a waste of money when they did not even resolve the problem.
I was hoping I could keep my business open but I can’t open the door while I’m still in severe pain. I lost an estimated 15 thousand dollars at least out of this pain from not being able to keep running my business. Last time I went to this emergency room I was working for US Express as a truck driver and had insurance. They treated me well one injection the pain went away for good and that is the reason why I came back here. This time I have no insurance but it does not mean I have no money to pay. . The pain medicine they injected me hardly had no effect on the pan, it felt like I took over the counter pain reliever. Then they prescribed me to take 50 mg of Indomethacin once a day!!!! That did not even do anything. It’s says there to take only up to ten days. So I quit taking it after ten days which really did not help because they under prescribed the medication resulting in the medicine not having any effects on the pain. It’s now over two weeks and I have a very different experience even though my issue is same thing which is gout pain. The only difference is now I have no insurance and paying from my own pocket. I guess because I looked like someone with no money they right away judged me as one of those patient who uses emergency to get free service. Even though they denied it, it’s obvious the result was much different when I had insurance the first time I came for a gout treatment than paying out of pocket. Even the doctor sounded sarcastic to me which I don’t appreciate. The moral of this review if you are paying out of pocket it might help to show them your bank account so they don’t judge you by the way you present yourself.
Antwort von River Oaks Hospital & Clinics Unternehmen4 Jan 2026
Thank you for taking the time to share this, Ronaldo. We are truly sorry for the pain and frustration you are experiencing. What you described sounds incredibly difficult, and we regret that your visit did not bring you the relief or reassurance you needed.<br><br>Please know that our care decisions are never influenced by insurance status or method of payment. Our goal is always to evaluate symptoms carefully, rule out serious conditions, and provide appropriate treatment based on the clinical findings at the time. That said, we understand how upsetting it is to still be in severe pain after seeking emergency care, and we are sorry that you feel your concerns were not adequately addressed.<br><br>Because your pain is ongoing and worsening, we strongly encourage you to seek immediate follow-up care, whether through an emergency department, urgent care, or an orthopedic specialist, especially given the severity you are describing. Your health and safety matter, and persistent pain should never be ignored.<br><br>We are sharing your feedback with our management and clinical leadership so this situation can be reviewed. We truly regret the distress this has caused and hope you are able to get the relief and care you deserve as soon as possible.
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Raul Favela
17 Dec 2025
Supervisor Gina and Danielle are star employees that describe everything to not have any miscommunication with patients and they really understand the engine of a human heart when there worried about any concern or there pain levels rise they are there to attack any patients discomfort and pain levels.
Very respectful and professional and honest they follow the code of ethics.
I'm closing with respect
Thank y'all soo much
Antwort von River Oaks Hospital & Clinics Unternehmen4 Jan 2026
Thank you so much, Raul, for sharing these heartfelt words. We’re truly grateful to have Gina and Danielle on our team, and your recognition of their care, professionalism, and honesty means a lot. Knowing they made you feel informed and supported during a difficult time is exactly what we strive for. Your respect and gratitude are appreciated more than you know. Thank you again for taking the time to let us know how we’re doing.
I wait to get myself checked out, because I slip and fall. I’m in the waiting room , waiting to see a doctor or nurse. Nothing and the signs outside said no waiting. Could have folded me on that matter and I just got my insurance card and drivers license back and took off.12/14/25
Antwort von River Oaks Hospital & Clinics Unternehmen4 Jan 2026
Thank you for sharing your experience. We’re sorry to hear that you had such a long wait. Our goal is always to provide timely care, and it’s clear we missed the mark during your visit. We apologize for any inconvenience and frustration this caused. Your feedback is being shared with our team so we can improve and better serve our patients in the future.
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Kimberly RatherLocal Guide
7 Dec 2025
I was a little scared at first regarding using this Hospital since it is a small hospital and not well known but everyone’s really nice and helpful there at East Houston Hospital, (well except for the one lady at the ER desk she was rude and not helpful at all). Anyhow… The Facility is very clean, front desk employee always has a smile on her face and so very helpful. There were no odors in the waiting area or debris on the floor, no visible damages etc etc etc. We arrived at the time scheduled I checked in and basically was taken back to be prepped for back surgery immediately. All the nurses, doctors or other staff members were very nice, helpful and made sure to verified my information was correct health wise, insurance and etc. Once my surgery was over I was moved to a nice spacious private room where the nurse and other staff members were outstanding in their care for me and made sure I had whatever I needed during my recovery. ❤️🩹🫶🏻😊🥰 the food was delicious and the lady that prepared it went above and beyond to make sure it was good she even added some extra stuff for me so I could eat it. 🥰 The staff even allowed my friend(s) and family members in my room to check on me while I waited for the doctor to come by and see me and didn’t rush them out let them stay there entire time while I waited for my doctor to come by and let me know if I was going to have to stay over night or if he was going to allow me to go home. All and all I was at the hospital from about 6am to around 7/8pm. Would have additional care at this hospital if needed and I definitely recommend Dr. MacDougall and the staff there. 👍🏼👍🏼
Side note;
*** The only thing I have that is negative is the people verifying the insurance etc. screwed up and instead of calling me so that I could help them out they just canceled my original scheduled surgery and when I showed up I was told that I wasn’t approved and I went off on them because I had the paperwork from my insurance showing that the surgery was approved until a certain date. These people are at another site I believe but no matter what someone should have called me that Friday before my surgery on Monday. ***
Final thoughts for East Houston Hospital and Clinic: All in all I had a very pleasant experience with ALL the staff members on the day of my surgery, 11/3/25 that were physically at the hospital itself and also with my procedure. Everything went very well and the actual staff i.e. front desk, nurses, doctor's, the cook/kitchen staff etc at this hospital were AMAZING 🤩 THANK YOU 🙏 THANK YOU 🙏 THANK YOU 🙏 for all y'all did for me while I was there. 🥰🥰🥰
Antwort von River Oaks Hospital & Clinics Unternehmen4 Jan 2026
Thank you so much for sharing your experience and for the wonderful five-star review. We’re grateful you chose East Houston Hospital for your care, especially when you had some initial concerns. It means a lot to hear that our team made you feel comfortable, well cared for, and supported from start to finish.<br><br>We’re proud to know our staff, nurses, doctors, and kitchen team were able to make a positive impact on your recovery and that your stay was clean, welcoming, and comfortable. Your kind words will be shared with everyone involved, especially Dr. MacDougall and our kitchen staff who went the extra mile for you.<br><br>We do apologize for the mix-up with your insurance verification and for any frustration this caused. Your feedback helps us improve, and we will make sure your comments are shared with the appropriate team to prevent it from happening again.<br><br>Thank you again for trusting us with your care and for recommending us so highly. We wish you a smooth and healthy recovery, and if you ever need us in the future, we’ll be here for you.
I had a great experience here all the nurse where very sweet all willing to help with anything I needed always checking in on you to make sure you were good! I was to give a special shout out to ms brittney that help me when I first got there she took great care of me at a time I was down she made me laugh & I was grateful for that & also want to shout of ms Morgan she is the sweetest person always make sure ur good and just super sweet u can tell she enjoys ur job i enjoyed talking to her. Also wanted to shout out Rashad he was so sweet as well took great care of me came right in and off the back took care of me made sure I had everything I enjoy talking to him. Over all I have a great experience a lot of great member I just want to thank u guys once again.
Antwort von River Oaks Hospital & Clinics Unternehmen4 Dec 2025
Hi Dominic,<br><br>Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our team made such a positive impact during your visit. Brittney, Morgan, and Rashad will be delighted to hear your kind words.<br><br>We truly appreciate your feedback and look forward to continuing to provide excellent service for you and all our guests
Yes...!!! feel the need to share my wonderful experience here at East Houston hospital & clinic...
First I will start with the most important topic...(The care)...
Nurses...neelan...😁,and ledis😁...thank you ladies...!!! You done a wonderful job...it seemed like you went above and beyond for me..."but" , I see you were just being yourselves...!!! This makes my experience here the best stay than any other hospital...st.lukes, Methodist, HCA,👎...
Thx to you ladies... So much...🎊🥂🕺🌹🌹
I will always smile when my thoughts bring me back to this place...!!!😄
Antwort von River Oaks Hospital & Clinics Unternehmen4 Dec 2025
Thank you so much for sharing your experience, Pete. It means a great deal to our team here at East Houston Hospital and Clinics. We’re grateful to know you felt truly cared for and supported throughout your stay. Hearing that our staff made such a positive impact reminds us why we do what we do.<br><br>Thank you for trusting us with your care and for taking the time to leave such a thoughtful review. We’re always here for you!
