Karen Smith [SCHS]
27 Jun 2025
I was referred to this shop by a co-worker and Matt greeted me and took care of me for years. I was unaware that he left when Matt told me to come by after my practice and he would take care of me. I was stopped dead in my tracks. David told me I had to wait for an appointment which was almost 2 weeks from that time. Fast forward…they fixed my breaks and rotors but I left with a flat tire. I was told that it was normal. I barely made it home and had to have it fixed by discount tire the next day because it was too late. They told me that the stem was sticking out the tire and it was put on properly.
Every time I would call David did not have time to talk because there were customers coming in. This shop is 30 miles from my house. I cannot continue to come if I am going to dismissed like the next customer is better.
My next problem was a coolant leak in my car. I explained to him what Matt had told me. He said he had to check it out himself. He came up with the same result. Three days later, my light came back on. I had used the finance company Easy Pay. I told David that I could only use 2 leases at a time because I used it for the brakes and coolant leak. He said they would call. It resulted that they couldn’t fix my car at all because it was used already. That was a whole ordeal. I was told to call as soon as can after on was handled. I did. When I called, he couldn’t take me until 2.5 weeks later. My car is on the brink of destruction. I cannot drive it. I was all out of options. All of this when I thought it was fixed the first time.
They’ve done so much good work for me but these couple of times around has been sub par. I wish it could have been better.