Eric's Car Care - Med Center

BC

Bobby Chawla

31 Jul 2026

Went to this shop today for an ac issue with my car. The price I was being quoted to have my ac fixed was $2000 more than other shops quoted me for the same work. Make sure you call around before trusting that they will give you a fair price.

ME

Megan Ebel

14 Jul 2026

UPDATE: Supervisor and Sebastian reached out, so there is absolutely no way theres no record of my business. They were meant to call this Monday (nearly 5 weeks after dropping car off for second repairs) and missed their own scheduled call to address the situation at hand.

I would strongly caution anyone considering Erik’s Car Care.

I brought my car in for recalibration and sensor replacement and paid over $2,000 for the work. When I picked it up, I was told the vehicle was safe to drive. The only recommendation I received was that my brakes would need to be replaced soon.

When my friend Oscar dropped the car off, I asked him to have the shop double-check a bolt that had previously been worked on by another tire shop because that repair had taken an unusually long time. He was simply doing me a favor by dropping the car off and was never handling the repair or acting on my behalf.

Within a week of picking up my vehicle, it began making new clunking noises that had never existed before. I brought it back immediately because I was concerned something wasn’t right after the repairs.

Since then, this experience has turned into a complete nightmare. My car has now been at the shop for weeks. I have been told there is more than $4,000 in additional repairs needed, including stripped bolts, yet I’ve been repeatedly told none of it is related to the work they performed.

Despite having my vehicle for weeks, I have never received an updated written estimate explaining these additional repairs. Instead, communication has been inconsistent and incredibly frustrating. They frequently call without leaving a voicemail and later claim they communicated with me, even though most of our conversations have taken place through text. They also continued contacting Oscar, despite him explaining that he was only helping me drop off the vehicle and asking them to communicate directly with me.

One of the main reasons I chose Erik’s Car Care—and agreed to pay over $2,000 for these repairs—was because they were very clear that they stand behind their work with a warranty. I expected that if an issue arose immediately after the repair, they would carefully investigate it and stand behind the work if it was related. Instead, I was told I needed thousands of dollars in additional repairs while simultaneously being told none of it was their responsibility. That is not the level of accountability or customer service I believed I was paying for.

At this point, I still don’t have a written estimate, I still don’t have a clear explanation of how they determined the new damage wasn’t related to the work they performed, my car is no longer drivable, and it has been sitting at their shop for weeks without a meaningful resolution.

Whether the additional damage ultimately resulted from their work or not, the lack of transparency, documentation, communication, and accountability has been unacceptable. I trusted them with my vehicle because of their reputation and the warranty they emphasized. Instead, I’ve been left without my car, without answers, and facing thousands of dollars in additional repairs. This has been one of the worst customer service experiences I’ve ever had, and I cannot recommend Erik’s Car Care based on how this situation has been handled.

LF

laquita frisco

6 Jul 2026

I would NEVER recommend this car shop. I took my car in for a Service B after originally being quoted $212 and being told they “weren’t going to hit me over the head with prices.” Well, that’s exactly what they tried to do.

Once my car got there, the price suddenly jumped to around $1,600. They tried to add on extra repairs for things that were never wrong with my car, and to make matters worse, their prices were even higher than the dealership.

What really made me lose trust in this shop was when I called and asked if they had started working on my car. I was told they had already started. However, when I arrived at the shop, my car had clearly never been touched and was still sitting in the exact same parking spot.

This experience felt very shady and dishonest. Between the huge price increase, questionable added repairs, higher-than-dealer pricing, and being told work had started when it clearly had not, I would not recommend this shop at all. Be very careful before bringing your vehicle here.

AG

Ashley Greene

26 Jun 2026

I had a very disappointing experience with Eric’s Car Care. I took my 2011 Mini Countryman in because I was having transmission issues. After diagnosing my vehicle, I was told that the entire transmission needed to be replaced with a brand-new unit. I was quoted between $15,000 and $20,000 and was even told that my car wasn’t worth repairing.
Thankfully, I decided to get a second opinion. I took my vehicle to Bemer Plus, where they diagnosed the issue, repaired it for $4,700, and my Mini has been running perfectly ever since.
Based on my experience, I strongly encourage anyone facing a major repair to get a second opinion before committing to expensive work. Being told my only option was a $15,000–$20,000 replacement, when another qualified shop was able to fix the problem for a fraction of the cost, was extremely frustrating and could have caused me to give up on a car that was absolutely repairable.
I can’t speak to everyone else’s experience, but based on mine, I left feeling that the diagnosis and recommendation did not reflect the most reasonable repair option for my vehicle.

EA

Edgar Alvarez

6 Jun 2026

I paid over $500 for a repair here, but I was also told I needed additional work that would cost much more. After getting a second opinion from a mechanic family member, the same repair was done for a fraction of the price. I recommend getting a second opinion before agreeing to extra repairs. My experience left me feeling like I was being charged far more than necessary.

KW

Kristine Wang Local Guide

26 Apr 2026

EXTREMELY FRUSTRATED with how this shop handled my car. I originally brought it in expecting to pay around $280 for a diagnostic, which I was completely fine with. Instead, the situation escalated into a $2,800 repair with little to NO clear communication.

I spent the entire day calling Sam for updates and kept getting vague, unhelpful responses. It wasn’t until 5pm—before closing—that I finally got a call saying they had “found” additional issues and “urgent” matters. NO clear explanation, NO itemized breakdown, and NO written quote was ever sent after that call.

I also want to mention that Sam was not helpful throughout this process. Communication was vague, and instead of clearly explaining the issues and confirming what I wanted to move forward with, it felt like assumptions were made that I had agreed to the services.

The next morning, I called again and was told they were already almost finished with the repairs—even though I NEVER clearly authorized that amount of work. At NO point was there transparency about what was actually necessary, what was urgent, or what I was agreeing to.

This felt like a complete LACK of communication and professionalism. I was NOT kept informed, NOT given documentation, and NOT given the opportunity to make an informed decision before major and expensive work was performed.

Once my car was returned, I found parts that were loose with soot and dirt all over my car seat and door. TERRIBLE QUALITY OF WORK DONE.

I would strongly advise others to be cautious. Get everything in writing, ask for a full itemized estimate, and make sure you explicitly approve the work—because that did not happen in my case.

KM

Kriston Milburn

11 Feb 2026

I rarely leave reviews, so this should say a lot.

I brought my 2018 Volvo S90 to Eric’s Car Care for an A/C diagnostic because the air was blowing hot. I had a scheduled appointment and dropped my car off around 7:00–7:30 a.m. on Friday, yet I didn’t get my vehicle back until Monday. I also never received an update call—I had to call them myself. While delays can happen, my real concern is the accuracy and honesty of the information I was given.

After their inspection, I was told my vehicle needed a new A/C compressor, condenser, and expansion valve, bringing the total repair cost to $6,411.07, including labor. That is a major expense, so I declined the service and sought a second opinion.

I then took my car to Alpine Motor Works, where they identified the actual issue: a leaking Freon valve. They replaced the valve and recharged the A/C system, fully resolving the problem for $205.65 total.

There is no reasonable explanation for being told I needed over $6,000 in repairs when the real issue was a minor leak. This feels extremely misleading and unprofessional. I was even encouraged to finance the repair and pay off the balance within 90 days, which now feels even more concerning given how unnecessary those repairs turned out to be.

Being given such drastically incorrect information after a diagnostic is unacceptable. Customers rely on shops to provide honest assessments, not inflated repair recommendations.

I will not be returning, and I strongly encourage others to seek a second opinion before committing to major repairs here.

AT

ashwin thacharodi Local Guide

20 Dec 2025

I had one of the worst experiences I’ve ever had with an auto repair shop at Erick’s Car Care. They kept my car the entire day and did absolutely nothing, despite me clearly explaining that I needed the car for a long trip the very next day. That urgency was communicated upfront.

They quoted $125 just to “have a look” and diagnose the issue. I clearly told them I would pay once I got the car back, which they agreed to. However, even without charging me, they still failed to inspect the vehicle, provide any diagnosis, or make any progress at all.

During the first interaction, they appeared polite and professional, which gave me confidence. Unfortunately, once they had my car, the attitude changed completely. Communication dropped off, responsibility disappeared, and the service became unacceptable.

By the end of the day, I was left with wasted time, no answers, and unnecessary stress right before a long planned trip. If they were unable or unwilling to work on the car, they should have been upfront instead of holding my vehicle all day. I even called them on phone twice to make sure the repair is happening

This shop shows a lack of professionalism, transparency, and respect for customers’ time. A good first impression means nothing when the follow-through is this poor. I would strongly advise others to avoid Erick’s Car Care, especially if you are on a tight schedule or need dependable service.