AC 23comfortable bed 16proximity to airport 14deposit 9pool 7bedbugs 6shuttle wait time 2family-friendly atmosphere 2basic rooms 2room lighting 2
BL
Bullseye Lawn & Snow Solutions
28 Apr 2026
Its a $50 dollar a night hotel room. The room was small. The tv was insanely small. The remote battery cover was missing and the fix was tape. Window curtains or old and cracked. Half the bulbs in the room were burnt out. The second outlet beside the bed was completely missing. And the mini fridge didnt work. The PTAC in the room (air unit) is on its last leg. Blower is hitting or rubbing on something. If your just needing a place for a quick nap, itll do. Long stay…spend a little extra. Theres better. How this place is still operational is beyond me. Id rather see them up the room rates and use the added income to renovate. Update and modernize. But you get what you pay for. I wont return. On the positive, saw no signs of bedbugs or anything so atleast theres that.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 May 2026
Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon
Diese Bewertung melden
AM
AmyLocal Guide
27 Apr 2026
This place is DISGUSTING! If you enjoy sleeping on cum stained sheets on a bed that sits next to bugs and pubic hair on the floor, then this is your place. I emailed them and they stated they have a no reimbursement policy which is wild because they also have a policy of standard procedures of cleanliness which they don’t follow. So I don’t know why they can’t also break that rule and reimburse me. I laid out my clothes and slept on them. Oh also, the walls are paper thin and there’s a smell throughout the hotel. Also, I guess it’s within their policy to allow homeless to sleep indoors as well. Crazy they’ll break policy for everything except making it right for their customers. If it wasn’t midnight and I didn’t need to be back at the airport at 6am, I wouldn’t have stayed. I’ll be sure to spread the word on every platform every chance I get. You can call me Karen.
EDIT TO UPDATE:
I have received no communication since my review from this wretched place. I did communicate with them via email before my review to give them a chance to make things right and refund my stay. They refuse to refund my money because of their “policy”. However, it’s also their policy to provide a safe and clean environment but don’t hesitate to break that policy. Hypocrisy and greed at its finest. The only way to make this right is to hire adequate housekeeping and front desk staff who don’t allow homeless to sleep inside as well as refunding my stay.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 May 2026
Thank you for taking the time to share your feedback. I want to address your concerns directly and sincerely.<br><br>What you’ve described does not reflect the standards we expect or accept at our property. Cleanliness is a fundamental priority for us, and the conditions you mention are unacceptable. We take these claims very seriously and have initiated an internal review with our housekeeping and management teams to investigate what may have gone wrong during your stay.<br><br>We also regret that you felt uncomfortable and dissatisfied with other aspects of your experience, including noise and overall environment. Our goal is always to provide a safe, clean, and restful stay for every guest, and it’s clear we fell short in your case.<br><br>Regarding your concerns about policies, while certain rates do carry specific terms, that should never come at the expense of basic service standards. Your feedback is being reviewed at a management level to ensure accountability and prevent anything like this from happening again.<br><br>We truly appreciate you bringing this to our attention, even under frustrating circumstances. It helps us identify issues that require immediate correction.
Diese Bewertung melden
PM
Patrick Maloney (Patrick)Local Guide
4 Apr 2026
Yeah, I wouldn’t give it 1 star like a lot of these reviews… but it’s definitely not a great hotel. I booked it for the shuttle and the breakfast, and honestly both missed the mark. The shuttle was late, and I didn’t get breakfast at all—not even a coffee.
It is very close to the airport 👍 and the beds were comfy, I slept great.
My main complaint was the service and the lack of care. There were 2 women at the front desk, but only one was working at a very slow pace. Amenities were really lacking, and overall it just felt like they didn’t care.
Step it up, Green Tree—you’re in the hospitality industry!
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 May 2026
Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon
Diese Bewertung melden
MV
manolo villegasLocal Guide
30 Mar 2026
You get what you pay for. Booked for a business trip one night, called ahead and asked about an iron I was assured each room had an iron. There was no iron. They also stated there’s a hotel shuttle to pick you up from the airport. I called multiple times and the front desk person swore he was on the way. After an hour I just took a cab (mind you it was a 9 min drive) when I arrived to the hotel the two useless women at the counter shrugged and said oh well. Checked into my room, bed was comfy but that’s all the positives. I called about the iron and of course the desk said she would find me an iron and never did. The iron board was broke anyway. The tv was broken. The WiFi did not work. The breakfast was a stale muffin and expired yogurt.. like I said you get what you pay for. It wouldn’t have been as bad as it was if the service was better, but when they blatantly lie and are obviously lazy it just makes it that much worse. Anyway would not recommend.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Apr 2026
Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon
Diese Bewertung melden
AN
Angelo
24 Mar 2026
Avoid at all cost!
I got this "hotel" because of the free airport shuttle, once I arrived at the airport I called to the front desk for the shuttle, they put me on hold and I ended up getting an uber.
The hotel is old, the bed was extremely uncomfortable and you can here almost everything from the hallway in the room. Even tho the room itself was clean, it smelled old just like the hallway and the reception. The breakfast was ok, and so the check out.
It is a bad decision to stay in this place if you want to rest, I would prefer staying at a better place without the shuttle.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Apr 2026
Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon
Diese Bewertung melden
CJ
Clay Jackson
19 Mar 2026
From the moment we arrived, the conditions were completely unacceptable. First, I had to physically push the sliding entrance door open because it appeared to be broken. While in the lobby, there was a dirty, unsettling older man attempting to talk to and interact with my two year old daughter, which immediately made my family uncomfortable.
In addition, I was not greeted at the front desk and had to wait for the reception staff to acknowledge me and begin the check-in process, despite there being no other guests checking in at the time. After finally checking in and heading upstairs, the environment only got worse. As soon as we stepped off the elevator, we could hear people loudly talking from inside their room, and the hallway had a strong odor of marijuana.
At that point, before even making it fully to our room, I decided I was not willing to let my family stay under those conditions. For the safety and comfort of my wife and children, we left immediately.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Apr 2026
Thank you for taking the time to share your experience. I am truly sorry to hear about the conditions you encountered during your recent visit. What you described falls far below the standards we strive to provide, and I sincerely apologize for the discomfort and concern this caused you and your family.<br><br>The issues you mentioned—from the entrance door to the lack of prompt service at the front desk—are unacceptable and are being addressed immediately with our team. We are also deeply concerned about the situation in the lobby and the environment on the guest floors. The safety, cleanliness, and overall comfort of our guests are our top priorities, and it is clear that we did not meet those expectations during your visit.<br><br>Please know that we are reviewing our procedures, reinforcing staff training, and taking corrective actions to ensure situations like this do not happen again. Your feedback is extremely valuable in helping us improve.<br><br>We regret that we were not able to provide you and your family with the safe and welcoming stay you deserved.
Diese Bewertung melden
CB
Colin BoldenLocal Guide
15 Mar 2026
For around $60 a night, this hotel is honestly a pretty solid value. The first thing I noticed was that the property was very clean, which is always the most important thing when staying somewhere on a budget. The staff were also friendly and welcoming during check-in, and overall the service made the stay feel comfortable and easy.
The rooms are definitely a bit dated, but that’s honestly to be expected at this price point and with an older airport hotel. While some of the furniture, curtains, and fixtures show their age, everything was functional and the room itself was clean and comfortable enough for a short stay.
The location near the airport is convenient, especially if you’re just passing through or need a quick overnight stay. The hotel also offers breakfast in the morning, which is a nice bonus considering the price.
Overall, if you keep your expectations realistic for the price, this place does exactly what it needs to do. It’s affordable, clean, and the staff are friendly. With a few small updates over time it could feel even nicer, but for a budget-friendly airport hotel it gets the job done. I would stay here again if I needed a low-cost option near the airport.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Apr 2026
Thanks for taking the time to share your feedback with us , it means so much when our customers share their experiences. We are glad we were able to meet your expectations! We hope to see you again soon
Pool closed for no reason. Charged me for a 2nd night just for a late check out. I signed up for airport van and it never came. Receptionist would not cover a taxi. Pretty lousy hotel. Avoid. Really noisy too with construction, road and directly under the takeoff path of IAH
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Mar 2026
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations.<br><br>We regret the disappointment regarding the pool closure. At times, amenities may be temporarily unavailable due to maintenance, safety concerns, or operational requirements, but we understand how frustrating that can be if it was unexpected.<br><br>Regarding the late checkout charge, our policies are structured around occupancy and scheduling needs, and extended departures beyond the approved time may result in an additional night’s charge. That said, we understand how this situation could feel frustrating, especially if expectations were not clearly communicated.<br><br>We are also very sorry to hear about the shuttle issue. Airport transportation operates on a scheduled basis, and while we strive for reliability, occasional delays can occur. We understand how stressful travel timing can be and regret the inconvenience this caused.<br><br>As for the noise, our proximity to the airport and nearby roadways is something some guests find convenient for travel access, but we recognize that it can also result in higher noise levels at times.<br><br>We appreciate you taking the time to provide your comments and regret that your overall experience left you dissatisfie
Diese Bewertung melden
MS
Michele Southerland
30 Jan 2026
My husband saw a cockroach in the bathroom.
The heater was broken. We had it on 85 all night and it only blew out cold air.
The breakfast was a few pieces of fruit, some prepackaged muffins, and juice boxes.
Now we’re being told we may not have a shuttle to the airport because they are down one driver and the other one works for multiple hotels.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Feb 2026
Thank you for bringing this to our attention. We are very sorry to hear about your experience and sincerely apologize for the inconvenience and discomfort you encountered during your stay.<br><br>Pest control and room functionality are taken very seriously, and hearing that you saw a cockroach and experienced issues with the heater is extremely concerning. This is not the standard we strive to provide, and these matters are being reviewed with our maintenance and service teams to ensure they are addressed properly.<br><br>We also regret that breakfast and shuttle availability did not meet your expectations. While operational challenges can occasionally occur, we understand how important these amenities are to our guests, especially when traveling to and from the airport.<br><br>Your feedback is very important to us, and we truly regret that your stay fell short of expectations. Thank you for sharing your experience so we can continue working to improve.
Diese Bewertung melden
JK
Janice KingLocal Guide
23 Dec 2025
Looks can be deceiving with this hotel. I was doing a job related business trip I was booked this hotel for being right next to IAH. As I approach to the hotel and look at the general neighborhood area, the excessive amount of homeless during daytime and the building exterior appearance, I was already bracing myself for the worse, and everything that could go wrong. I was shockingly surprised how beautiful and clean for a small hotel this one looked like. I was welcome by a young upbeat lady on the front desk, I was unable to check in because of my early arrival. I asked the front desk if I could stay on the small lobby area for an upcoming zoom meeting with my workplace and I was gonna leave and then come back at the check-in time. Front desk lady did checked me in instead at no additional cost to me. Room was very basic somewhat minimalist style but spotless clean.
Antwort von GreenTree Inn Houston IAH Airport Unternehmen4 Jan 2026
Thanks for taking the time to share your feedback with us , it means so much when our customers share their experiences. We are glad we were able to meet your expectations! We hope to see you again soon