BF

Brunna Furtado de Oliveira Local Guide

28 Jun 2026

Absolutely unacceptable. Avoid this hotel.

I arrived at 4:23 a.m. after a long day of travel only to be told that, despite having a confirmed reservation, the hotel was fully booked and had no room available for me.

The staff tried to send me, at my own expense, to one of their “partner” hotels, a 2-star property down the road.

As a woman traveling alone in an unfamiliar city in the middle of the night, this was one of the worst hotel experiences I’ve ever had!

I would strongly advise anyone considering this hotel to book elsewhere. If they cannot honor confirmed reservations and leave guests stranded at 4:00 in the morning, they should not be in the hospitality business. Absolutely disrespectful!

Reply from GreenTree Inn Houston IAH Airport business 4 Jul 2026

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how upsetting and stressful it must have been to arrive after a long day of travel and encounter an issue with your reservation, particularly in the early morning hours while traveling alone. We regret that the alternative accommodations offered did not meet your expectations. Our goal is always to minimize inconvenience whenever unexpected situations arise, and we understand your disappointment with how your arrival experience unfolded. Providing a reliable, welcoming, and professional experience for every guest is extremely important to us. Your comments regarding reservation handling and guest service will be reviewed with our team as part of our ongoing efforts to improve our operations and better serve our guests. Thank you for bringing your concerns to our attention. We appreciate your feedback and will use it as an opportunity to continue improving the guest experience.

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AB

Annie Brown

27 Jun 2026

IAU AIRPORT HOUSTON ..dont stay here truck was stolen from parking lot it was locked thw staff claims the video system don't work..thw staff didn't care I called the police myself and had to.make a report.THe staff never gave contact for corporate or a manager so I can get video footage for the insurance.I spent over $700 for my staff to stay here a week for business couldn't get a refund. The rooms stay dirty they don't clean them unless you ask. The amenities listed like microwave fridge etc don't have them in all rooms.The staff had nasty attitudes esp when asked about switching or changing rooms when one of my rooms tv didn't work. I wouldn't stay here if they paid me to. The area has sketchy people loitering during the night evidently cause my vehicle was stolen.

Reply from GreenTree Inn Houston IAH Airport business 4 Jul 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about the unfortunate incident involving your vehicle and understand how upsetting and stressful that situation must have been. We also regret that your overall experience did not meet your expectations. We are disappointed to learn of your concerns regarding communication, room cleanliness, maintenance issues, and the availability of certain in-room amenities. Providing courteous service and a comfortable stay for our guests is a priority, and we regret that your experience did not reflect those standards. We also understand your concerns regarding the response you received following the incident. Matters involving guest safety and security are taken seriously, and we appreciate you bringing your experience to our attention. Your comments regarding the condition of the rooms, guest service, and property amenities will be reviewed with our team as we continue working to improve the overall guest experience. Thank you again for sharing your perspective. Guest feedback is valuable to us and helps guide our ongoing efforts to improve our property and services.

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RF

Rodrigo Ferreira Local Guide

20 Jun 2026

Stop! Don't book this place if you plan to use the shuttle; you'll end up paying for an Uber. You'd spend less by choosing a better hotel. The front desk service is terrible; upon arrival, I waited over 30 minutes, and the shuttle never showed up at the terminal, even though they claim it runs every half hour. Furthermore, I had scheduled the return shuttle with the receptionist the day before, yet the next day I waited 45 minutes—after notifying the front desk attendant that I was ready to go—only for him to tell me there was no shuttle available to take me. Bottom line: pay for a better hotel; it will work out cheaper than staying at this horrible place and then paying the equivalent of the room rate on Uber fares. Everything is old, and the room smelled of mold.

Reply from GreenTree Inn Houston IAH Airport business 4 Jul 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our shuttle service and overall stay did not meet your expectations. We understand how frustrating it can be to experience delays or transportation issues, particularly when traveling to and from the airport on a tight schedule. We are also disappointed to learn that your interactions at the front desk, as well as your impressions of the room condition, left you dissatisfied. Our goal is to provide a convenient, comfortable, and welcoming experience for every guest, and we regret that we fell short during your visit. Your comments regarding shuttle reliability, communication, room condition, and guest service are valuable to us and will be reviewed with our team as we continue working to improve our operations and guest experience. Thank you for your feedback. We appreciate you bringing these concerns to our attention.

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DP

Daniel Paul

17 Jun 2026

I checked in at GreenTree Inn on June 17, 2026, and unfortunately had a disappointing experience. The receptionist on duty during my check-in was rude, unfriendly, and unprofessional. Instead of being welcomed, I felt like I was an inconvenience, which created a poor first impression of the hotel.

To make matters worse, my room was missing basic amenities. There was no bath soap or body wash provided, which is something guests should reasonably expect from any hotel.

Good hospitality starts with courteous staff and attention to basic guest needs. Unfortunately, this stay fell short in both areas. I hope management addresses these issues and improves both customer service and room preparation standards for future guests.

Reply from GreenTree Inn Houston IAH Airport business 4 Jul 2026

Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to learn that your arrival experience did not leave a positive impression. Providing courteous, welcoming, and professional service is an important part of our commitment to our guests, and we regret that your interaction at check-in did not reflect those standards. We are also disappointed to hear that your room was not stocked with all expected amenities. Our goal is to ensure that every guest room is properly prepared prior to arrival, and we understand how inconvenient it can be when essential items are missing. Your comments regarding both customer service and room readiness are appreciated and will be reviewed with our team as we continue working to improve the overall guest experience. Thank you for bringing these concerns to our attention. We value all guest feedback and use it to help us identify opportunities for improvement.

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GK

Gayos K Sam Local Guide

17 Jun 2026

They gave us hair shampoo saying it's body wash. I asked again and the lady at the front on June "17 told us we only have the shampoo over here. Worst attitude

Reply from GreenTree Inn Houston IAH Airport business 4 Jul 2026

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Clear communication regarding guest amenities is important, and we understand your frustration if there was any confusion about the products provided. We are also disappointed to learn that you felt the service you received was not courteous or helpful. Our goal is to treat every guest with professionalism and respect, and your comments will be reviewed with our team as part of our ongoing efforts to improve the guest experience. We appreciate you bringing this matter to our attention and thank you for your feedback.

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KR

Kamel Rahab

11 May 2026

We stayed at the GreenTree Inn near Houston International Airport last month, and unfortunately it was a very bad experience. The hotel and rooms had a bad smell, and the customer service was neither friendly nor helpful.

During our stay, my wife accidentally spilled juice in the room. Since we were staying for two nights, we asked the front desk if housekeeping could clean it while we were out shopping the next day. They said yes, but when we returned that evening, the room had not been cleaned at all.

We then asked if we could move to another room, but they told us the hotel was sold out. We also asked for cleaning supplies, fresh sheets, or anything we could use to clean it ourselves, but they said the laundry room was closed and they could not access new sheets or supplies.

Before checking out the next morning, we again asked them to at least pass the message to management because nobody followed through on what they promised. Overall, the lack of cleanliness, poor customer service, and lack of support made this a very disappointing stay. I would not stay here again.

Reply from GreenTree Inn Houston IAH Airport business 4 Jun 2026

Thank you for taking the time to share your feedback regarding your recent stay at GreenTree Inn near Houston International Airport. We sincerely apologize for the unpleasant experience you and your wife encountered. It is deeply concerning to hear about the cleanliness issues, unpleasant odors, and especially the lack of service and follow-through from our team. What you described does not reflect the standards of hospitality and guest care we strive to provide. We understand how frustrating it must have been to not receive the housekeeping assistance that was promised, and even more disappointing to feel unsupported when seeking practical solutions. Your comments regarding both room conditions and customer service are being taken very seriously. We are actively reviewing these concerns with our staff to ensure better communication, improved responsiveness, and more reliable service for future guests. We truly regret that your stay fell so far below expectations. Thank you for bringing these matters to our attention, as guest feedback is essential in helping us improve.

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AH

atul halde Local Guide

7 May 2026

I have bad experience as the room is in bad condition I couldn't sleep because of Noise from AC. They are don't having blinds on the window because of that light pass through it. They don't have coffee machine in room. In my room hair dryer is also missing and they don't have extra dryer.

Reply from GreenTree Inn Houston IAH Airport business 4 Jun 2026

Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon

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SM

Sonya McILvain Local Guide

5 May 2026

I stayed here night one of my trip good experience. The last night of my trip no TV no soap of any kind. I had to leave early so want a big deal about the TV not working but the no soap was very irritating.

Reply from GreenTree Inn Houston IAH Airport business 4 Jun 2026

Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon

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JB

J B Local Guide

29 Apr 2026

Stayed here for a short trip and overall it was a decent experience. The room was clean when I checked in, so no issues with housekeeping. The bed was a bit firm for my preference, so not the most comfortable night of sleep.
There were a few maintenance items in the room that could use attention. The towel rack was a bit loose, the soap dispenser wasn’t working, and the microwave showed some wear with exposed metal, which didn’t feel entirely safe to use.
In the common areas, I noticed an exposed fire alarm in the hallway that should probably be addressed. There was also some buildup near the A/C vent that might be worth checking.
One thing to note, the airport shuttle is convenient, but it does not run 24 hours.
There are also some restaurants nearby, which made it easy to grab food.
Overall, it’s a decent property with a good location. It just needs a bit more consistency with maintenance and final checks.

Reply from GreenTree Inn Houston IAH Airport business 4 May 2026

Thank you so much for the feedback. We're sorry to hear about the experience you've described. Please consider reaching out to us offline once more so that we may gather more information and better assist you. We hope to hear from you soon

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ET

Ethan Local Guide

29 Apr 2026

Not too sure what the negative reviews are about. Airport shuttle came within 15 minutes. I almost missed it and the driver even called me to ensure I got on. Jasmine at the desk was phenomenal assisting with my check-in. Comfortable and clean beds. The price is right, it’s no intercontinental but perfect for a quick crash. Taking a star away due to some minor scuffs on the walls and desk, but it was not a big deal at $55 a night

Reply from GreenTree Inn Houston IAH Airport business 4 May 2026

Thanks for taking the time to share your feedback with us , it means so much when our customers share their experiences. We are glad we were able to meet your expectations! We hope to see you again soon

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GreenTree Inn Houston IAH Airport

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