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wait time 167
truck selection 70
extended warranty 46
loaner car 33
vehicle availability 18
bait and switch 17
truck wash 13
painless process 13
battery replacement 10
thomas the tank engine 8
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Wheelchair accessible entrance
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Pretty disappointing experience today. Sales rep Angel didn’t take me seriously about the car I was interested in. Seemed inattentive and wasted my time. I asked him to speak with his manager about some concerns I had regarding the car and he didn’t. A good 30 minutes later he then handed us off to Jay who was really attentive. I expected better customer service. Good thing there are so many dealerships to choose from in the Houston area!
Update: No thanks Joe. I’m not interested in a resolution. I would never do business with this dealership based on how I was treated by Angel. It was disrespectful and a waste of my time. I wanted to buy that vehicle. He didn’t take me seriously.
Antwort von Group 1 Buick GMC North Unternehmen
4 Jul 2026
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. <br><br>Joseph Pierce<br>General Manager<br>[email protected]
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