HCA Houston Healthcare Medical Center

CM

Carlos Mendoza

10 Apr 2026

HCA Houston Leadership, if you are actually reading this. What are the actions on addressing all these concerns and bad reviews in this hospital, specifically the ER? Its very unfortunate and concerning to see some of the nurses completely lost due to poor communication and confusion within the team and departments. How can they be trusted? What type of training does the staff have for bed side manners and empathy? People come to the ER for fast quality care. All we saw was one or 2 nurses running around doing all the work, while others laughing and joking with other nurses in front of patients waiting to be seen that are in pain. I was sitting next to an older gentleman that had been waiting patiently with an IV in him for it to be taken out for about 2-3 hours. After asking repeatedly with attitude as a response from a nurse, he finally got frustrated, ripped his IV out and left the ER with blood dripping down his arm. I hope that leadership really reads this and gets on the floor to see whats actually going on in the ER. You are leadership and thats what should be done routinely to adhere and demonstrate your key core values of quality, performance and most of all compassionate care. Looking forward to getting an actual meaningful response from leadership and not a scripted one that is seems to be a copy and paste like the others.

LG

LeVell Griffin Local Guide

8 Apr 2026

The CNA Hannah needs a daisy award she was the only CNA to give me what I call a HANNAH BATH EVERY CNA NEEDS TO BE TRAINED BY HER I AM AN ORIGINAL PARK PLAZA HOSPITAL MEMBER OF THE COMMUNITY WHEN IT WAS PARK PLAZA IT WAS TOTALLY THE BEST BUT I SUGGEST TO HCA IS THAT YOU HAVE BIG ENOUGH GOWNS FOR THE BIG COMMUNITY BECAUSE I AM A BIG MAN BUT YOU HAVE NO GOWNS FOR BIG PEOPLE THE MENU IN THE KITCHEN I HAD A HORRIBLE EXPERIENCE AS WELL HALF THE TIME I HAVE TO CALL THE KITCHEN FROM MY CELL PHONE BECAUSE THEY DO NOT ANSWER AND DO NOT BRING YOU EVERYTHING YOU ORDER ON YOUR TRADE NO ONE CAME TO MY ROOM TO TAKE MY ORDER IT WAS A VERY HORRIBLE EXPERIENCE PLEASE RECONSIDER AND CHANGE THIS

TM

Tramaine Mason Local Guide

5 Apr 2026

I started out the night feeling sick and going to an HCA ER in Humble. They took good care of me but felt I needed longer attention to my medical situation. So an Ambulance came and transported me to the HCA Kingwood Hospital. They already had a room for me and all my information was transferred over. They knew the list of meds and had the CT scans from the E.R. They got me comfortable in my room almost immediately started treatment. I began feeling better shortly after. The staff were nice and they were attentive paying round the clock attention to my vitals and treatment. All I needed to do was rest. They to care of everything else. I appreciate HCA and the staff who took care of me from entry to discharge. P.S. I took my Hospital cup. Thats now for my morning health shakes. Lol

EB

Elsa Bastidas

1 Apr 2026

I don’t understand why the hospital even replies with “I am sorry and so on” why do yall wanna fix something after yall give out horrible treatment to patients? Why not fix the actual problem. My sister is currently at the hospital as we speak! She just got surgery done yesterday. Her blood pressure is low and keeps getting low yet they haven’t told her why?? And she is leaking from the hole from surgery and they are trying to discharge her like that??? She hasn’t eaten anything! They promised to feed her 3 hours ago!! No Doctor has yet went in to talk to her or explain how to care for the wound left from surgery! Or at least tell her what she can eat so we can go get it out self’s at the cafeteria! I don’t understand why hospitals employee these professionals who don’t care about patients!

DJ

Delia Johnson

31 Mar 2026

Very satisfied with the care of my team of nurses and everyone I came in contact with. I was in room 904. Every staff member came and introduced them self to me and my family! I received excellent care! I highly recommend this facility. And I hope that if I have to come back I get the same staff. Thank you I don't think I told them enough!

ED

Erika Davidson Local Guide

31 Mar 2026

I had surgery here and stayed overnight for one night. My surgeon was excellent, skilled, professional, and made me feel very confident in my care, which is ultimately why I was at this hospital in the first place.

Unfortunately, my experience with the nursing staff was disappointing. I found them to be inattentive and not very responsive, despite only having 2 patients overnight and for most of the day until later on when two more were admitted. For a hospital setting, especially after surgery, I expected a higher level of care and it felt that they did not know how to properly handle recovery for the surgery I had.

KM

Kara Marie Levy

30 Mar 2026

My care right before discharge left me distraught. I was rushed out and my doctor didn’t prescribe any pain meds after surgery. Surgeon on my discharge paperwork is not the surgeon who performed my surgery. Some of my nurses were great. Some were meh. I woke up with two IVs (one in my hand and one in the fold of my arm). The IV in my hand caused my whole hand and arm to swell. I was on NPO forever

SH

shimmyk007 Local Guide

29 Mar 2026

I’ll start with the positive. They offer complementary valet, and the place was clean. The issues I had were, no one was at the front desk for quite some time when I entered. A few of the nurses are wearing heavy perfume, which is not conducive for patients with respiratory issues, and chemical sensitivities. They also did not keep my family informed like they told me they would. Within 15 minutes after I opened my eyes from being under they were wheeling me out of recovery back over to my prep room. The nurse began rushing me to get dressed so they could escort me out. I was moving extremely slow, and still felt heavily sedated. I asked if she would go get my family member to help me dress so I would not fall. She did go get someone. Within a few minutes, she came back with the wheelchair and opened the curtain while I was half naked, began rushing me again. I had to ask her to close the curtain. Another issue is they did not go over any discharge instructions. She did hand me an envelope that had paperwork which contained the discharge instructions. The fact I was so out of it, it would’ve been nice for her to verbally give discharge instructions in front of my family member. Once I got into the wheelchair, it was like she was running a race to get me out, and left my family member down the hallway. They were in such a hurry to get rid of me. They forgot to give me my inhaler. They called once we were 10 minutes down the road. We drove back and asked if they could come down to bring it to us. We were told no we needed to come up to the second floor to get it. I’m wondering if they were understaffed and overbooked with patients.
On a sidenote, none of the issues reflect my amazing Dr and his team. I could not have had a better experience when it came to my Dr, and his team.

MN

Melvin Norman Local Guide

28 Mar 2026

Avoid this place at all costs. The lack of communication and care is unacceptable. I’m a veteran who went in with severe pain and bleeding after being referred from a nearby ER for GI evaluation and procedure. I was admitted, placed on NPO, and told I’d be seen by a GI doctor for a procedure. Instead, I experienced delays, confusion about my care, and conflicting information from staff. Hours later, I was unexpectedly told I could eat because nothing in my chart restricted it. The GI doctor never came in person and later called to say no procedure would be done based on old records, despite my current symptoms. I was kept there only for “monitoring,” which felt unnecessary and like it was just increasing my bill. Patient Relations and staff offered apologies but no real solutions. I left still in pain and actively bleeding, with no proper evaluation or treatment. This was a frustrating and disappointing experience. I will be following up with my VA doctor and will not return.

LM

Leonore Mayfield Local Guide

26 Mar 2026

I would give this hospital zero stars if I could! DO NOT trust these ppl with your loved ones! My family member has been there for 8 days now. He’s in worst condition today than when he arrived 8 days ago. They have pushed his surgery back every day since he arrived. It’s one excuse after another. He’s diabetic and isn’t getting his meds because he can’t eat because he’s been scheduled for surgery every day. Everyday they come in at the end of the day to say his surgery has been pushed back to the next day! This incompetence has gone on for 8 days! The antibiotics are causing his kidneys to shut down but without them his infection could spread! Someone needs to do their damn job and get him taken care of. The lack of care he is receiving should be criminal. But I guess that’s what happens when you don’t have insurance cause you can’t afford it!